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How to Optimize Ads based on Performance using Paid Rules

This article will show you an example of setting up a Rule to monitor the performance of Facebook Engagement campaign. For more details of Paid Rule Use Cases, see here.​Go to Sprinklr Marketing (Ads) > Optimization > Manage Rules > Customer > Paid > Create New Rule​Firstly, we want t

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

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Automate your Report Generation

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Create A Column For X Mentions

Tracking X mentions is one of the most effective ways to measure your brand's presence on the network, as mentions of your brand indicate activity in specific communities. In this article, you will learn about how to create a column for X mentions.​Note: To see complete text of your mentions (m

social

Knowledge Base Article

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Engage with your fans

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Metric-based filter

We have introduced 7 new metric-based dimensions that you can use as a filter at the dashboard-level, widget-level, and section-level. The below dimensions will help you filter the user engagement data as per the defined values – DimensionUse as filterUser FollowerThis will filter the user engagemen

Insights

Knowledge Base Article

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Custom Listening dashboards

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Hyperdrive - Deploying Blueprints

This knowledge base article explains Hyperdrive, a tool used for deploying Blueprints in the Sprinklr platform. It outlines the purpose of Hyperdrive, its advantages, and its role in pushing best-practice configurations to client environments. What is Hyperdrive? Hyperdrive is a deployment tool that

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Industry & Competitor Average Benchmarks

Accurate Performance Insights with Benchmarking Tools OverviewToday's social media users are all about getting quick and long lasting impressions which pose challenges for businesses. With short attention spans and a need for quick responses, promoting brands becomes tougher. Every detail in po

Insights

Knowledge Base Article

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Advanced Concepts

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Common Publishing Errors

While publishing from the sprinklr platform some time posts fail due to some error w.r.t the channel. In sprinklr we have a list of some common errors which we generally receive from the channel end due to some ‘N’ reason like User account is not active or having permissions issue etc. Let's di

Publishing - SES

social

Social - SES

Knowledge Base Article

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Know More

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WeChat Automatic Messages

WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both fo

experience:space

WeChat Automatic Messages

article:howto

channel:wechat

+7

Knowledge Base Article

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Engage with messages from WeChat

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

Service

Knowledge Base Article

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Live Chat Assets

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Apply Macros in the Editorial Calendar

Macros can be configured in Settings and applied via the Editorial Calendar, Engagement Dashboards, or Production Dashboards to outbound posts. Macros are used to perform multiple actions on an entity with a single click. In the Editorial Calendar, you can -Perform bulk actions on multiple Messages

Editorial Calendar

marketing

Macros

Knowledge Base Article

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Bulk Updates

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

Service

Knowledge Base Article

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Understanding ACW and its benefits

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Agent State Status Change Report

The Agent State Status Change Report displays the precise timestamps for changes in the agent state and status combination, along with the time spent in each state-status combination. Status is defined and updated by the agent within the console, while State is a system-defined field that is automat

Service

Knowledge Base Article

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Detailed Report Glossary

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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Detailed Report Glossary

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Manage Split Profiles in Forecast Scenarios

Split Profiles help you break down a Forecast Scenario into smaller parts to share it across different locations or contact centers. They are created using Child Work Types and are part of a larger Forecast Scenario. Split Profiles are helpful when you want each area to have its forecast based on sp

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Forecast Scenarios

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Check Consumed Capacity of Agents

Supervisors and agents have the ability to view all work entities that are occupying an agent's capacity. This provides a comprehensive overview of the workload assigned to each agent, including messages, cases, and tasks.Check the Consumed Capacity of Agents on the Queues PageOn the Queues pag

Service

Knowledge Base Article

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Additional Use Cases

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Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

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Gamification (Distributed Admin)