Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

RS
Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

 • 

Report Glossary

RS
Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

 • 

Yammer

RS
OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

 • 

SSO

SH
Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (depen

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Standard Reporting

RS
Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

 • 

Detailed Report Glossary

SH
How to Use Debug Log in Conversations?

To learn about Debug Log, See What is Debug Log?Before You StartNote: To enable Debug Log in the Conversations, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.Steps to Use Debug

Service

Knowledge Base Article

 • 

Testing Bot Workflows

RS
Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.The Real-Time Work

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent Detailed Call Transfer Report

The Agent Detailed Call Transfer Report shows detailed information on transfers initiated by the agent and details of the agent who picked up the transferred call. It provides information about the type of transfers, initiated and received timestamps, work queues, and agent details for both the init

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Bulk Import X Cards

X cards allow you to advertise on X with more attractive, visual, and dynamic content that helps capture your audience's attention with images and videos. You can create multiple X cards at once by using the X Cards Import capability within Sprinklr Marketing (Ads). This will allow you to save

marketing

Knowledge Base Article

 • 

Set up Twitter Cards

RS
Co-Browsing Report

The Co-Browsing Report shows real-time screen-sharing sessions, where agents guide customers through on-screen navigation. It provides insights into session frequency, duration, and the modes used, helping brands identify behavioral patterns, assess session outcomes, and evaluate the effectiveness o

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Knowledge Base Article

 • 

Agent Data Extracts

RS
Updating Hierarchy Data

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Hierarchical Reporting

SH
Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

experience:space

Insights

social

Export Profile Data

+12

Knowledge Base Article

 • 

Privacy Guides

RS
Voice Debug Console

Voice Debug Console offers comprehensive insights into every aspect of incoming voice calls on Sprinklr. It provides detailed analysis, ranging from call quality assessments to identifying reasons for disconnections. Voice Debug Console simplifies the debugging process for voice calls from an admini

Service

Knowledge Base Article

 • 

Testing and Debug Logs​

SH
What are Skills and how to use them ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. A customer expects that his/her query should be sent to an agent who has adequate knowledge and experience to resolve the issue faced by the customer. Unified

Service

Knowledge Base Article

 • 

Unified Routing Overview

SH
ACW Reporting

After-call work (ACW) refers to the process of documenting and tracking the tasks and activities that are performed by customer service representatives after a customer call is finished. This can include tasks such as entering notes about the call into a customer management system, updating customer

Service

Knowledge Base Article

 • 

ACW Reporting

RS
TRAI- India Government Regulation on SMS Link Structure

The new regulation from the Government regulations states that senders can utilise shortened URLs only if these URLs clearly indicate their relationship with the sender. This means that any shortened URL included in your SMS communications must reflect the business sending the message. To comply wit

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Advanced capabilities

RS
Detailed Call States Extract

Detailed Call States Extract captures the detailed call states that a particular voice interaction goes through. It segments and provides granular, each call state-level records representing the different stages a call progresses through during its lifecycle.Each call generates multiple state events

Knowledge Base Article

 • 

Voice Data Extracts

RS
Voice Queue (Per Call) Report

The Voice Queue (Per Call) Report provides comprehensive Queue details at the call level, counting each call as a single entity even if it is assigned multiple times. It offers in-depth information on service levels, service rates, abandons, calls taken, and various call times associated with each c

Service

Knowledge Base Article

 • 

Detailed Report Glossary