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Audit Logs

The Audit feature tracks current and past conversations and provides access to the Debug Log, offering insights into response accuracy, language comprehension, and error handling to help optimize the Sprinklr AI Agent’s performance.Access Audit LogsOn the Sprinklr AI Agent window, click Audit Logs f

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Sprinklr Service

New Article

Knowledge Base Article

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Audit Logs

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Creating a Dataset

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-adjustable perspective. With this feature, you can choose pert

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

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Co-browsing on Mobile App

Mobile co-browsing is a functionality that enables customers to share their mobile app screens, allowing service agents to view them through the Sprinklr console. This feature goes beyond simple co-browsing by offering additional capabilities such as suggesting screen control and annotation, providi

Service

Knowledge Base Article

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User/Agent Journey

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Getting Started

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Guided Workflow Screen Components - Record Table Component

Overview The Record Table Component within the Guided Workflow is a feature that allows you to display the Record Manager on the Guided Workflow. It is designed to streamline the presentation of data within the workflow interface. It allows you to showcase selected fields from a record manager, whic

Service

Knowledge Base Article

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Guided Workflow Canvas

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Customizing Surveys

​Customizing your survey can help you create a more engaging and personalized experience for your respondents, while also aligning with the brand guidelines. Sprinklr survey offers varied levels of customization options.Background​Click the icon in the top right corner to change the design of your s

Surveys

Service

Knowledge Base Article

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Survey Customizations

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Creating a Wordpress Column

After the WordPress account is added to Sprinklr, you will be able to pull in all your native conversations and reply to the same. In the Engagement Dashboard, Sprinklr offers different column types for WordPress that can be added to the dashboard.Here's a walkthrough for creating WordPress columns

marketing

wordpress

Knowledge Base Article

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Wordpress and Sprinklr Integration

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Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

social

Knowledge Base Article

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Haptik

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How to Create a Discord Column in Sprinklr?

After the Discord server account is added to Sprinklr, you will be able to pull in all your Discord messages and replies for that server. In the Engagement Dashboard, Sprinklr offers different column types for Discord that can be added to the dashboard.PrerequisitesBefore you can add the Discord col

social

Service

Knowledge Base Article

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Discord

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Sprinklr Social: Patch Changes (18.5.3)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

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v18.5.3 (July)

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Viewing Sentiment on Outbound Posts and Inbound Messages

OverviewThe sentiment feature helps you understand how your brand is resonating with your audience, offering an opportunity to improve the overall user experience. It provides insights into public perception by showing how people feel about your brand. In cases where language may be ambiguous, such

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Sprinklr 16.10.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Insights

social

August 2021 Release

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v16.10.0 (August-November)

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Virtual Queue Reporting

A Virtual Queue (VQ) Reporting offers end-to-end visibility into how calls progress through the entire voice routing lifecycle—starting from the IVR, moving across one or more Work Queues, and ultimately being handled by an agent. A Virtual Queue represents a logical service pathway (For example, Bi

Knowledge Base Article

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Additional Use Cases

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Compose TikTok Pulse Ads

TikTok Pulse is a contextual targeting product that allows you to show ads after the hottest content at a fixed CPM. It is only available for Reach & Frequency ads. To help brands be on the pulse of entertainment and culture on TikTok, TikTok Pulse lets advertisers place their brand next to the

marketing

TikTok Pulse Ads

Knowledge Base Article

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TikTok Advanced Capabilities

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AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

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Advocacy - SES

social

Sprinklr Social

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

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Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Facebook Messenger Overview

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Creating an In-App Creative

In-App Surveys enable brands to collect intentional, real-time feedback from users directly within their mobile apps during key interactions. Teams can choose from pre-built formats, such as micro-surveys, or fully customize survey pop-ups to match their brand’s look and feel. These surveys can be p

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Hypothesis Validation Insights

Hypothesis validation in survey analytics is a powerful AI-driven feature that connects structured survey responses with unstructured social data, generating insights. It compares internal survey data with external social media insights, helping organizations uncover hidden patterns, validate assump

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics