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Hide chat when no. of chat agents is less than x

The chat icon for website visitors can be hidden based on agent availability to handle those chats. If the number of agents who are available to handle chats is less than a specified number, you can configure the chat icon to be hidden. Similar conditions can be applied for Manage unavailability of

Service

Knowledge Base Article

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Control Chat Visibility

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How does AI Creative Insights Work?

Creatives are essential for helping brands and advertisers understand how their audience engages with their content. The AI Creative Insights dashboard answers the question of which creatives perform well by providing data on various attributes. You can view a breakdown of how different elements in

marketing

Knowledge Base Article

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Functionalities

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TikTok Brand Safety and Suitability

Brand Safety solutions aim to safeguard a brand's reputation during online advertising endeavors. This is accomplished by employing both first-party and third-party tools, which assist brands in steering clear of inappropriate content adjacency. TikTok, in collaboration with third-party partner

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Adding Alt Text to Images while Publishing

In the continuous effort to make Sprinklr accessible for all customers, we have introduced the capability to add Alternate Text (Alt Text) to your Image or GIF post. This article will cover what is alt text and the steps to add it while publishing an image from Sprinklr.What is an Alt Text?Alt text

Publishing - SES

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Sprinklr Social

20.10

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Knowledge Base Article

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Getting started with publishing

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Google Ads Troubleshooting & FAQs

Points to Remember:If data is not populating when breakdown is applied, please request enablement as this feature is DP controlled.If you want to see only Youtube data, please apply 'Youtube' channel filter and same incase for 'Google Ads'.Frequency of Data Updation Daily DataAd

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Manage Notification Preferences for Distributed​

​Distributed users can now enable or disable notifications on the Distributed platform​. This is customizable on the Event level which includes Tasks, Ads, Inbound, Outbound, and other events​. You can enable the type of notifications based on your preference. This capability involves

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Social - SES

DST - SES

Knowledge Base Article

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Notifications (Distributed User)

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Sprinklr Marketing: Patch Changes (18.8.3)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

marketing

Insights

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v18.8.3 (October)

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View Reporting on Tasks

For ease of assessing the operations and productivity of your team members, Sprinklr arms you with the ability to report on the task completion date and duration. For the same, an option of Completion Date has been added as a column in the Production Dashboard which appears by default upon the succe

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

Sprinklr Service

marketing

Insights

social

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Add Support for BYOM

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Set Bulk Expiry Dates on Content Lists Using Inbound Rules

We have introduced a powerful new capability to simplify the management of your content assets - you can now set expiry dates for entire Content Lists directly through the Inbound Rules. This eliminates the need to manually select and set expiry date on each asset within a content list. In this arti

Advocacy - SES

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New Article

20.10

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Knowledge Base Article

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Advocacy

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Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

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Video Templates in Sprinklr - Overview

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards

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Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

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Social - SES

Knowledge Base Article

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Display

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Voice Queue Performance Report

The Voice Queue Performance Report delivers queue-level operational insights for voice interactions, with Contact ID serving as the core unit of measurement. It highlights key voice-specific handling and conversation metrics, including talk time, hold time, ring time, after-call work (ACW) time, and

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Knowledge Base Article

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Detailed Report Glossary

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

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Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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How to Associate Google Analytics 4 Web Analytics Profiles with Domains

Once the Google Analytics web analytics profile has been created, you need to assign it to a Domain or Account. For more information, see the following: ​​Create Web Analytics Configuration for Domains ​​Configuring Web Analytics at the Accounts Level​After you have assigned the profile, publish an

marketing

Knowledge Base Article

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Setting Up Google Analytics 4

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AI+ Studio

AI+ Studio is your centralized workspace for building, managing, and monitoring AI across Sprinklr.It enables you to manage models, configure safety checks, create AI workflows, and track performance — all within a single, unified environment.This one-stop platform offers comprehensive features, inc

marketing

Insights

social

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Knowledge Base Article

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AI+ Studio

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

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Knowledge Base Article

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Agent Assist

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How to Create Volumatic Ads Benchmarks in Bulk

To Bulk Import Advertising BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.Click the Import icon  in the top right corner of the Ads Benchmark window.On the Import Benchmark pop-up window, if you are importing benchmarks for the

marketing

Knowledge Base Article

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Creating a Benchmark

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TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

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Create TikTok Spark Ads