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Data onboarding using Salesforce Marketing Cloud

To deliver the best customer experience, it is important that brands reach the right audience with the right message at the right time. This can be achieved by sending event-triggered communications to customers and prospects. For this, marketers need to have access to customer journey data. Custome

marketing

Insights

social

Salesforce Marketing Cloud

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Knowledge Base Article

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Marketing Cloud

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Automate Creation of Localized Copies

In this article, you will learn how to automate the creation of localized copies for various regional content teams.How to set upClick the New Tab icon. Under the Platform Modules, click Rule Engine within Collaborate.In the top right corner of the Rule Engine window, click Create New Rule. For more

marketing

Localized Copies

Draft Rules

Rule Engine

Knowledge Base Article

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Draft Rules

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

social

Knowledge Base Article

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Capabilities and Limitations

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

social

Knowledge Base Article

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Advanced capabilities

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Agent Case Processing Time Report

The Agent Case Processing Time Report displays the total time agents spend on Cases using the Agent Console/Care Console or Third Pane. It includes overall time, timestamps, and counts of how often each Case was opened. This information helps supervisors track active working time on Cases based on t

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Detailed Report Glossary

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Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

20.10

Service

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Knowledge Base Article

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Time Off Management

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Send an event

sprChat('sendExternalEvent')​This API can be used to publish a message or an event in an ongoing open conversation.An event is a special kind of message that Sprinklr bot understands and responds to. It is like a signal to the bot only and is not visible to the user in the conversation.Par

Service

Knowledge Base Article

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SDK Methods

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X Ads Reporting Dimensions

Leverage this detailed list of all X dimensions available in Sprinklr's Ads Reporting to gain more insight into your X Ads. Given below is a list of all X dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by Date.DayDay

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Smart Alerts capabilities within Listening

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alertsProduct Insights alertsLocation Insights alertsThe key

alerting capabilities

Insights

Alerts capabilities

Smart Alerts

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Knowledge Base Article

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Listening Smart Alerts

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Video Calling Report

The Video Calling Report captures key parameters such as call duration, start/end times, agent assignment details, and conversation types for video calls (for example, audio-only or video). It helps organizations assess the performance of video calls, monitor agent efficiency, and optimize the effec

Service

Knowledge Base Article

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Detailed Report Glossary

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

Service

Knowledge Base Article

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Report Glossary

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User Properties Report

The User Properties Report helps you understand and analyze key details about users in your Sprinklr environment. It gives you a structured view of user‑specific attributes, such as profile information, access levels, and workspace associations, so you can manage users more efficiently, ensure corre

Knowledge Base Article

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Detailed Report Glossary

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Agent Performance- Time Card

An Agent Performance Time Card typically refers to a detailed record or report that tracks the performance of customer support agents or employees over a specific period. This report includes data related to the agent’s work hours, tasks completed, response times, customer interactions, and other re

Service

Knowledge Base Article

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Detailed Dashboards

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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Embed the Gallery in Site and/or App (Owned Content)

Once you’re ready to put the Sprinklr Gallery on your site or app, you’ll see the Embed Generator icon . When you click , your unique embed code will be generated.This embed code is unique to your Gallery, is extremely performant and stable, as well as dynamic. Anytime design, content, or tagging ch

experience:space

Display - SES

embed gallery

article:howto

+7

Knowledge Base Article

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Gallery

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Outbound IVR Dialer

Outbound IVR dialers are the dialers in which a customer is dialed and directed to the IVR. Customers can navigate through the menu and can check relevant information depending on the options available.Configuration of Outbound IVR dialersThe Outbound IVR dialer needs to be configured in the followi

Service

Knowledge Base Article

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Dialers

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Slack Integration for Smart Sprinklr Alert Notifications

Sprinklr integrates with Slack to enable the social team to easily see Sprinklr impactful content in a connected Slack channel. The Sprinklr and Slack integration allows you to visualize other most impactful Sprinklr content in Slack. The integration allows customers to see the alerts that they are

experience:space

Smart Sprinklr Alert Notifications

article:howto

feature:integrations

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Knowledge Base Article

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Slack