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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

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Import profiles through Excel

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Add a Queue

Queues help you save time by automatically arranging inbound messages, suggestions, approvals, cases, and tasks. In this article, you will learn to create a Queue from the Platform Settings in order to assign various options to queues automatically.Steps Click the New Tab icon. Under Platform Module

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Queue Management

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Assignment Engine Report

The Assignment Engine report shows the number of calls answered and abandoned in the selected time range at the queue level. This report also displays the service level for various queues. Since this report shows how long it takes for calls to be answered or abandoned, you can determine the customer

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Report Glossary

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Agent Login Logout Report

The Agent Login Logout Report shows the exact time agents log in and out of the platform, including the time they log in for each session. This report is useful in several scenarios, including monitoring agents' login and logout activity, tracking their total logged-in time, and counting the nu

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Detailed Report Glossary

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Call Controls Features and Functionalities

This article outlines Call Controls additional features and functionalities.Anonymous Profile HandlingWhen an inbound call arrives without a visible caller ID, Sprinklr creates an anonymous profile.Previously, all anonymous calls were associated with a single shared anonymous profile, which could le

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Call Controls Features and Functionalities

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Contact Driver Feedback Analysis

The Contact Driver Feedback Analysis report tracks user feedback on contact drivers, providing valuable insights to refine the model. It highlights discrepancies between AI-generated contact drivers and expected outcomes, aiming to improve AI accuracy and overall performance.The Contact Driver Feedb

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Detailed Report Glossary

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

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Standard Outbound Voice Dashboards

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X Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in X (formerly Twitter). X Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFo

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Getting Started - X (formerly Twitter)

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

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Privacy Guides

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Agent Digital Performance Report

The Agent Digital Performance Report provides a comprehensive analysis of agent performance across digital channels, including chat, email, and social media. This Report enables supervisors to monitor digital engagement, identify areas for improvement, and ensure consistent, high-quality customer se

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

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Detailed Report Glossary

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

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How to add Oz number

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

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Detailed Report Glossary

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Integrating Responses Through APIs

You can leverage the Standard CRUD APIs for survey responses to programmatically create, retrieve, update, or delete response data within the Sprinklr system. This capability facilitates seamless integration with external systems and supports automated workflows.Business Use CasesFacilitates the aut

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Integrating Responses Through APIs

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

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Report Glossary

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

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Detailed Report Glossary

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Create a Facebook Live Video Post

SUMMARYSprinklr leverages Facebook’s API support of Facebook Live, which means brands can manage their Facebook live streaming content through Sprinklr alongside other social content. You can publish and report on your Facebook Live video, all within Sprinklr. Use Sprinklr’s management of Facebook L

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Create a post on Facebook

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Setting up Customer Authentication

You can configure Customer Authentication on the Sprinklr platform by following 3 steps:Creating a custom field to indicate if the profile is authenticatedCreating a tag (badge) that is tied to the state of the new custom fieldCreating a canned response to send to customers to start the authenticati

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Customer Authentication

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

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Privacy Guides