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Create Survey Response Rules

In addition to Case Rules that allow you to automate the sending of surveys based on Case conditions, Sprinklr supports a specific Rule type, Survey Response Rules. Survey Response Rules allow you to automate queue assignments based on the responses you receive to Surveys.For example, if a responder

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Create Record Form for Ticketing Workflow

You can create a record form to display the custom fields used for capturing primary and secondary ticket information.This form serves as the interface where agents enter and update the custom field values for a case. On this record form, agents can document ticket details, update key properties, an

Service

Knowledge Base Article

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Create Record Form

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

marketing

Insights

article:howto

social

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Knowledge Base Article

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Privacy Guides

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Activity Logs

To provide greater transparency and traceability of AI-driven evaluations, detailed audit logs are captured whenever automated scoring is created or updated. These logs help contact center analysts monitor evaluation activity across multiple interactions within a case, and track changes made over ti

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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AI Scoring and Insights

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Persona App Controls for Grouped Queues

The Grouped Queues and Grouped Queue Monitoring modules provide supervisors with centralized access to manage and monitor collections of related work queues and their associated agents. These modules can be integrated into the Supervisor Console persona app through the Persona App Manager.Two screen

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Grouped Queues Monitoring

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What are Skills in assignment engine ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. Skill based routing solves the latter by matching the skills tagged with a case to the skills that are assigned to the agents in the queue. Depending on other

Service

Knowledge Base Article

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Setting up Assignment Engine (Legacy)

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What are Sprinklr's Conversational Analytics Capabilities?

Intent LevelsFor Contact Drivers analytics, you can set up multiple levels of intents (L1 → L2 → L3) to get a more detailed comprehension of Contact Drivers. When agents drill down into the L1 intent level, they can view the associated L2 intents. Similarly, by drilling down into L2, they gain visib

Service

Knowledge Base Article

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What are Sprinklr's Conversational Analytics Capabilities?

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Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.2 Patch (Feb 2-7, '24)

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Publish to WordPress Account

In this article, we will cover the steps to add a new custom field in Sprinklr. Sprinklr supports direct scheduling and publishing to WordPress. With direct publishing, you can publish WordPress blogs directly from the platform.Steps to Publish to WordPressClick the New Tab icon .&nbs

experience:space

Publish to WordPress

channel:wordpress

article:howto

+4

Knowledge Base Article

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WordPress

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Create a Tiered approval

Organizations create specific approval processes to manage budgets and invoices, as well as creative and marketing initiatives. Approval processes and workflows help automate simple, repeatable tasks so that you can focus on the work that matters most. Here, we cover details regarding Tiered approva

Approval Workflow

Publishing - SES

social

approval

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Knowledge Base Article

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Approval workflows

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Agent Monitoring Overview

​Pre-requisite for viewing Agent Monitoring:Supervisor persona is assigned or shared with the user. This user is mapped as the manager of certain users and have relevant permission for Barge In, Whisper, Snoop, and other call controls. Users have relevant permission for the voice application to take

Service

Knowledge Base Article

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Overview of Simplified Supervisor Experience

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What Actions are Available in Widgets?

SummaryOn the Ads Reporting Dashboard window, hover over the desired widget Options icon  in the top right corner of the widget to see all the available actions. This article will cover about all the types of actions available in widgets.Widget Options — Descriptions ​ActionDescriptionEdit W

marketing

Knowledge Base Article

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Widget

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

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Knowledge Base Article

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Benchmarking Smart Alerts

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Create Spark Ads using Authorized TikTok Posts

Boost your organic TikTok posts to increase engagement and reach a bigger audience.Sprinklr allows you to boost organic TikToks into Spark Ads — a native ad format that enables you to leverage organic TikTok posts and their features in your advertising. This will ensure maximum engagement with an am

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Track TikTok Brand Mentions in Engagement Column

Sprinklr has added the Integration of the TikTok Brand Mentions API into the platform. As a result, you can now track mentions on TikTok. From engagement columns, you will now have the capability to retrieve videos where your brand has been mentioned. You can also access and reply to mentions. 

social

TikTok Business

Knowledge Base Article

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Engagement in TikTok

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Reporting & Analytics

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How to Generate Headlines & Descriptions with AI+

Introduction  In the dynamic world of content creation, staying ahead of the curve has never been more critical. Enter Sprinklr AI+, your trusted companion in the realm of content generation. Harnessing the power of cutting-edge artificial intelligence with ChatGPT to empower creators, marketers, an

marketing

Knowledge Base Article

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Sprinklr AI+

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Auto Import Rules

This topic aims to take you through Auto-Import Rules, a Rule Type in Sprinklr. To view the list of Rules, see Types of Rules.Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditio

experience:space

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Rule Engine