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Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for publish

experience:space

cloud:core

Rule Engine Action

rule engine condition

+7

Knowledge Base Article

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Rule Engine

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Advanced Publisher Role-Based Configurations

The Advanced Publisher helps you publish your posts in the best way possible. By default, you can only access the Quick Publisher in your environment. In order to access Advanced Publisher, you need to create a specific role and provide it to your success manager. In this article, you will learn the

experience:space

Insights

social

product:marketing

+10

Knowledge Base Article

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Roles and Permissions

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TVEyes as a source

Learn how you can use TVEyes as a source for MM&A to monitor and analyze additional broadcast data from TV and Radio channels.TVEyes is a leading broadcast data vendor specializing in global news content from TV & Radio channels. With global coverage and rich data assets, TVEyes allows you t

Insights

Knowledge Base Article

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Source related

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

+5

release_note

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v15.5.0 (May/June/July)

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Use URL Shorteners in Sprinklr Marketing (Ads)

Reduce the length of your URLs and make them more efficient for publishing on social media ad campaigns.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied to ad posts in Ads Composer, Ads

URL Shortener

Knowledge Base Article

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Integration Guides

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Customize Site Menu Options

The navigation bar on the Advocacy site is an important part of the platform which allows users to quickly switch between different parts of the platform with a single click through the Menu Icons. Sprinklr Advocacy allows you to customize these Site Menu options by allowing you to enable/disable an

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

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Journey Facilitator - Key Terminologies

While using Journey Facilitator, you may come across terminologies that you are not familiar with. In this article, we provide you with a list of such terminologies and respective descriptions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys a

Service

Knowledge Base Article

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What is Journey Facilitator

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Subscribe to Campaigns in Bulk in Distributed

Distributed users now can view multiple campaigns on a single screen with user-friendly checkbox option to subscribe to multiple campaigns at a time. This feature makes the interface visually intuitive so that users don’t have to read through all the content before subscribing to a campaign. Steps t

social

Bulk Campaign Subscription

Social - SES

DST - SES

+1

Knowledge Base Article

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Campaigns (Distributed User)

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Sharing to X / LinkedIn in Advocacy

Share to XYou can easily share Link, Image, and Video posts from Sprinklr advocacy to X by clicking on share and selecting the X account. While sharing a Link, Image, or Video post, you can write a caption for your post and then choose Schedule, Auto Schedule or Share Now. Share to LinkedIn You can

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Agent Usage

Tracking agents' use of articles while handling cases is essential for understanding the effectiveness of your knowledge base. This article covers reporting that helps monitor which articles are being utilized, how frequently they are accessed, and their impact on case resolution.Note: The Widget co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Reporting and Analytics

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Icon Indicator for Published UGC Assets ​

Sprinklr makes it very easy for you to manage published UGC assets. You can easily distinguish between Approved UGC assets and Published UGC assets.​This feature adds that extra layer of efficiency and organization to your content management process by giving the user information about approved asse

social

Social - SES

UGC - SES

Knowledge Base Article

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UGC Assets

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Sprinklr Specialised AI Social Features

Sprinklr’s Specialized AI Social Features empower brands to deliver smarter, faster, and more personalized social engagement at scale. Leveraging advanced AI capabilities, these features enable automated sentiment analysis, real-time social listening, and predictive insights to help businesses under

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Social Specialized AI Use Cases

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How to Manage Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can execute various actions on your desired Paid Assets such as Editing, Deleting, Cloning, etc. In this article, we will brief you about these actions and how you can use them on your ad creatives.To Manage Individual Ad CreativesClick the New Tab icon . Under the S

marketing

Knowledge Base Article

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Manage Creatives in Ads Creative Library

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Rich Text Carousel Template

Rich Text Carousel TemplateThe Rich Text Carousel Template in Sprinklr Live Chat allows users to apply rich text formatting—such as bold, italics, underline, strikethrough, and hyperlinks—to create visually engaging and interactive assets. Additionally, the Source Code option enables the integration

Live Chat Templates

Sprinklr Live Chat

Service

Digital Asset Manager

Knowledge Base Article

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Rich Text Assets

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Meta Platform Policy for Replying to Direct Messages

The Meta Platform Policies are designed to help people and businesses connect effectively to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a question answered, making a pur

social

Knowledge Base Article

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Reply to Messages

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Bynder DAM Integration

The Bynder DAM and Sprinklr integration enables you to access approved, curated assets from Bynder directly within Sprinklr. These assets are available in real-time and can be used for content planning, creation, and publishing. Assets pulled from Bynder are synced unidirectionally from Bynder to Sp

Bynder Asset Manager

marketing

Insights

social

+2

Knowledge Base Article

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Integration Guides

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Split Timeline View for Messages

While viewing messages within the Production Dashboards, you can enable Split-timline view to visulize durational content by having a side-by-side view of both the list view and timeline view.To learn more about the various views of Production Dashboards, click here.To View Split Timeline in Message

marketing

Outbound Message

Split Table and Timeline Views

Production Dashboard

+1

Knowledge Base Article

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Advanced Functionalities

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Source Metadata: AI Agent

In this article, we will illustrate the metadata provided against each of the file types once they are fetched.Note: To understand the Generative AI responses, refer to the article: Understanding Generative AI Responses.Types of sourcesKnowledge BaseFor content from a knowledge base, KB Article Name

Knowledge Base Article

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Knowledge Content

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Sprinklr 17.1.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.1 Release Notes

17.1 Modern Marketing & Advertising Release Notes

17.1 New Capabilities

17.1 New Features

release_note

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v17.1.0 (January)