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Standard Voice reports - Outbound

The outbound report provides the validation on all the outbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelSection 1: Call Centre Performance Overview - OutboundThis report summarizes the overall call center performance that are necessary f

Service

Knowledge Base Article

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Standard Outbound Voice Dashboards

RS
Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

Service

Knowledge Base Article

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Report Glossary

RS
WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

Knowledge Base Article

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WhatsApp Payments

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Add Accounts via Email

Users can directly add their social media accounts to Sprinklr from their personal/work emails. This reduces complexity and the effort of logging in to the platform. You can follow the steps provided in this article, in the mentioned order, to add your social accounts via emails.​Note:

social

Knowledge Base Article

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Manage Accounts

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Voice Initial Queue Report

The Voice Initial Queue Report provides the Queue details at a call level based on the initial Queue the call entered. It belongs to the Queue Reports Report Group. Below are some of the scenarios where this Report is beneficial:Track service levels at the overall call level, measured from the initi

Service

Knowledge Base Article

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Detailed Report Glossary

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Cookies Used by Sprinklr Community

Sprinklr Community websites use cookies to improve the user experience and provide important functionality. Cookies are small data files stored on the user’s device. They help with session management, personalization, security, and performance tracking.Sprinklr uses different types of cookies:Strict

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Cookies Used

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Contact Driver Feedback Analysis

The Contact Driver Feedback Analysis report tracks user feedback on contact drivers, providing valuable insights to refine the model. It highlights discrepancies between AI-generated contact drivers and expected outcomes, aiming to improve AI accuracy and overall performance.The Contact Driver Feedb

Service

Knowledge Base Article

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Detailed Report Glossary

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IVR Execution Report

IVR Execution Report provides a comprehensive execution overview of an IVR system, covering overall IVR performance, node-level execution, and transaction-level details. It tracks the complete IVR traversal from start to finish, including timestamps, customer responses (if any), and the sequence of

Service

Knowledge Base Article

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Detailed Report Glossary

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Call Level Analytics

The Call Level Analytics Report provides detailed case-level analytics for voice calls, linking key factors like Contact Drivers, Sentiment and Predicted CSAT Scores to specific call attributes such as noise, volume, speech rate, dead air time, and more. Thus, it offers a comprehensive view of call

Service

Knowledge Base Article

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Detailed Report Glossary

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How to Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

When you use an Image Template in a Dynamic Product Ad, the template is linked to a product feed or catalog, and the content of the template is dynamically updated for each Ad. For regular Ads, however, you need to manually update the images for each ad creative, which becomes a tedious process. For

marketing

Knowledge Base Article

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Create Multiple Ads with Creative Variations using Dynamic Image Templates and Bulk Import

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Add an Ozonetel Voice account

Prior to calls being routed onto Sprinklr, voice accounts need to be added and configured accordingly. The Ozonetel Voice account will be used to identify the voice calls from the telephony infrastructure to Sprinklr servers, following which a configured IVR, voice bot, or agent handles the call.Ena

Account

Service

Ozonetel

Voice

Knowledge Base Article

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How to add Oz number

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Calibration Report

The Calibration Report analyzes variance and alignment between auditors and calibrators during calibration evaluations. It provides detailed insights into alignment and variance at both item and category levels. The Calibration Report belongs to the Quality Management Report Group.Metrics and Dimens

Service

Knowledge Base Article

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Detailed Report Glossary

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Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

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Knowledge Base Article

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Data Extract

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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How to Apply Ads Web Analytics to Existing Posts in Auto Boost Rules

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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Copy Properties from Campaign to Outbound Message

Rules can be created for Outbound Messages to copy properties from Sub-Campaign to the Message level fields. This eliminates manual and duplicate effort needed from the users.Example Use case shown below: This rule ensures that for all the facebook messages created, the Sub-Campaign properties Objec

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Naming Conventions for Campaigns

Automating the process of naming Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Campaigns. O

marketing

Naming Convention

campaigns

Rule Engine

+1

Knowledge Base Article

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Campaign Rules

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Show Sensitive User Information

Summary:Sprinklr will only show sensitive information after confirmation from the user. Sensitive information such as Username, Email ID, User Type is displayed on the user list window in clear text. This leaves the information open to shoulder surfing type of attacks.View/Hide Sensitive Information

social

Knowledge Base Article

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Getting started

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Time Off Request Report

The Time Off Request Report is a robust feature that offers a complete overview of the Time Off audit trail, ensuring effective management of time off requests. It allows the workforce managers to track and analyze the history of Time Off requests by providing insights into timestamps, time-off patt

Service

Knowledge Base Article

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Detailed Report Glossary

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Survey Summary Report

The Survey Summary Report shows the summary and status of the Survey sent to the customer associated with the Case, including whether the survey is filled out, in progress, or just opened. It belongs to the Survey Reports Report Group.The Survey Summary Report provides the total count of Surveys sen

Service

Knowledge Base Article

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Detailed Report Glossary