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Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

RS
Ads Manager in Sprinklr Distributed

The Ads Manager in Sprinklr Distributed is a streamlined version of the full Ads Manager, designed for dispersed teams to easily view and manage ad campaigns (paid initiatives) with minimal training. This lighter version includes only the essential features, enabling users to check campaign performa

social

Distributed

Social - SES

Ads Manager

+1

Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Analytics(Advocacy)

The 'Analytics' feature in the left bar of the advocacy site enables advocates to track the performance of their shared posts across different channels and view overall account-level engagement. Advocates can find their activity stats like total shares/ share attempts, clicks their shared

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Adding a Custom Source

Custom sourcesLocation Insights is not only restricted to the supported list of review domains available on the location page. In case, the customers want to listen, track and analyze any new review domains which are currently not supported in location insights, they can raise a custom domain config

Insights

Knowledge Base Article

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Sources

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CSAT Enablement

The Predicted CSAT Score feature is enabled for all partners by default, ensuring that you can benefit from its capabilities. However, if you find that the feature is not enabled for your specific partner account, you can reach out to your Success Manager.Before You Begin1. CSAT rating is predicated

Service

Knowledge Base Article

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CSAT Prediction

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Flutter - v11.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion 35.Grad

Service

Knowledge Base Article

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Older Versions

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Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

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Report Glossary

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Area widget

An Area widget is a graphical visualization widget that displays a chart of data points over time. The chart is usually in the form of a filled line graph, where the area below the line is colored to emphasize the extent of change in the data visually. The X-axis typically represents time, and the Y

Insights

Area Widget

Knowledge Base Article

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Types of Widgets

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Entity Word Cloud widget

The Entity Word Cloud visualization, similar to a word cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create an Entity W

Insights

Entity Word Cloud Widget

Knowledge Base Article

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Types of Widgets

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Insights

Stacked Twin Axis Widget

Knowledge Base Article

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Types of Widgets

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Translation Functionalities Across Sprinklr Modules

In this article, you will learn how to seamlessly utilize the translation functionalities within Sprinklr modules. It not only outlines the process for changing the language of the platform for users but also provides a detailed guide on adding module-specific translations. Enhancing your understand

Service

Knowledge Base Article

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Adding Translations

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What are Skills in assignment engine ?

For a brand, it is important that every customer query should be resolved in the least possible time and with maximum customer satisfaction. Skill based routing solves the latter by matching the skills tagged with a case to the skills that are assigned to the agents in the queue. Depending on other

Service

Knowledge Base Article

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Setting up Assignment Engine (Legacy)

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Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

26.1

Importing Profiles

Sprinklr Service

Service

+2

Knowledge Base Article

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Validation Rules

RS
Share to Facebook in Advocacy

You can share Links, Images, and Videos (as posts, reels, albums, and stories) from the Sprinklr Extend mobile app to your Facebook personal profile. You can share it on your Facebook Feed or stories from the Extend app.  Advocates can even share Links, Images, and Videos (as posts, reels, albums) f

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Unlocking the Power of CPaaS

In today's interconnected world, effective communication is vital for businesses to thrive. Imagine a technology that empowers organizations to enhance customer support, revolutionize marketing campaigns, transform telehealth services, and streamline logistics operations. That technology is Com

service channels- voice

Service

Knowledge Base Article

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Potential of Sprinklr Voice

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What Actions are Available in Widgets?

SummaryOn the Ads Reporting Dashboard window, hover over the desired widget Options icon  in the top right corner of the widget to see all the available actions. This article will cover about all the types of actions available in widgets.Widget Options — Descriptions ​ActionDescriptionEdit W

marketing

Knowledge Base Article

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Widget

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

+3

Knowledge Base Article

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Benchmarking Smart Alerts

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Sprinklr Social: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

17.4 New Features

17.4 New Capabilities

Social Engagement & Sales Release Notes

Knowledge Base Article

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v17.4.0 (April)

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Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

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Version Management

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Copy filled Message Brief from Parent post to Variant

This article elaborates on how to automate copying of briefs from parents posts to variants using rule engine. How does it work? Navigate to Rule Engine from the launchpad and start creating a Draft Rule. Define the Condition. Under “Conditions Applies To The properties of the Draft Messag

marketing

Knowledge Base Article

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Content Variants