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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Publishing Functionalities

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Pinterest Ads Reporting Dimensions

Leverage this detailed list of all Pinterest dimensions available in Sprinklr's Ads Reporting to gain more insight into your Pinterest Ads. Given below is a list of all Pinterest dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdow

marketing

Knowledge Base Article

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Dimensions

RS
Device Sharing Mode​

Use-case:Ensure efficient problem resolution for tasks involving multi-application usage or document sharing, leading to improved CSAT​Perform troubleshooting, software installations, and system configurations directly on the customer's device.User Experience:Agents seek approval from user if t

Service

Knowledge Base Article

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Co-browsing

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Create reporting widgets to analyze WhatsApp pricing

Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages delivered in a 24 hour session.How It WorksConversations are categorized with one of the following categories:Marketing — Marketing conversations include promotions or offers, informational upda

Service

Journey Reporting

Knowledge Base Article

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Channel Specific Reporting

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Channel Overview - Voice

The Channel Overview Voice report comprehensively analyses the overall Voice Channel's performance, offering key insights into Inbound and Outbound calls, Agent Performance, and Queue Performance. This report helps teams identify trends, evaluate the effectiveness of voice support, and uncover oppor

Service

Knowledge Base Article

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Detailed Dashboards

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Telephony Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call has different call outcomes. Based on the call outcomes, the admin tries to reach out to the customers again.Retry Strategy in SprinklrSprinklr offers an automated, configurable, and scalable Retry Strategy solution. Easil

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

marketing

Insights

social

Sprinklr Insights New Features

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release_note

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v18.8 Summer Release (August)

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Google DV360 Ads Reporting Metrics

Leverage this detailed list of all DV360 metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Below is a list of all DV360 metrics, along with their descriptions.DV360 Metric NameSprinklr Metric NameDescriptionActive View: % Measurable ImpressionsGoogle DV360

marketing

Knowledge Base Article

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Metrics

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

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Conversational AI Persona Application

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Create and Manage Outbound Change Sets

The Outbound Change Set helps in sending configuration changes from one environment to another. For instance, you create/update the configurations in an environment, and now you want to push it to another connected environment to do it through an Outbound Change Set.An Outbound C

experience:space

article:howto

Manage Outbound Change Set

product:platform

+6

Knowledge Base Article

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Pushing Outbound Change Set

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Add a LINE Account

LINE accounts that can be added in Sprinklr include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts. Official Account with no Business Connect API capability cannot be connected to Sprinklr.Before You BeginEnsure that

social

Service

Knowledge Base Article

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Add a LINE Account

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AQM Rule Coverage Reporting

The AQM Rule Coverage Report shows which interactions qualified for evaluation based on Interaction Selector conditions and which interactions were excluded because one or more conditions failed. This report also helps you analyze coverage distribution by interaction message count and channel, so yo

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Reporting

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

WebEx Broadcast Integration

Social - SES

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Knowledge Base Article

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Integrations

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Create an X Video Post

Sprinklr gives you a smarter way to manage your presence on X. You can leverage your X account in the best possible way using Sprinklr's social publishing tool which provides you key publishing functionalities to enhance the content you publish to X. It allows you to easily schedule and publish

social

Knowledge Base Article

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Publish to an X account

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Overview: Setting up Inbound Contact Center

​Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support and giving a 360-degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Prerequisites for Configuring Inbo

Service

Knowledge Base Article

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Unleash Power of Sprinklr Contact Centre in Simple Steps

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Experience Score Color Code

From Product Insights, when you select Cross Tab Widget, Post Card widget, or widget containing custom metrics, and select Product Insights Experience Score as a dimension, then the color will be displayed along with the score. The color code is divided into 5 different sections. Score RangeSprinklr

Insights

Knowledge Base Article

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Advanced Concepts

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Combination widget

A Combination Chart is a widget that combines two or more charts to display multiple sets of data in a single chart. This chart type is useful when you want to show different kinds of information in a single chart. For example, you can combine a column chart and a line chart to display numerical dat

Combination Widget

Insights

Knowledge Base Article

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Types of Widgets

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Smart Summary on Case Closure via Macro

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand while applying a case closure macro. The summary provides a concise overview of the conversation, highlighting key points and topics discussed.Use C

Service

Knowledge Base Article

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Agent Assist