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Customize the Start Month of the Year in Editorial Calendar

You can customize the start month of the year in the Editorial Calendar as per your requirements, as the financial year across various countries starts in different months. For example, in the US, the financial year starts in October and in India, the financial year starts in March. This also automa

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Set URL Shortener as Part of Publishing Rule

Overview Sprinklr allows you to create a URL shortener, then create a rule in Publishing that would add the selected shortener when the conditions identified in the rule are met. This shortener is added by default in the publishing window, if conditions are the same as the

Insights

article:howto

social

Service

+1

Knowledge Base Article

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Integration Guides

RS
Variation in Consumed Capacity of Agent with time in Reporting

The Variation in Consumed Capacity of Agent with time in Reporting widget is used to show the change in consumed capacity of agents, over the period of time.Enablement Note: This functionality is DP enabled, to know how to enable the DP, contact your Success Manager.This change is viewed in the foll

Service

Knowledge Base Article

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Setting up Agent Capacity

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Sprinklr Service - Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.In this article, you can find Care Permissions and their respective descriptions.To review the basics of adding users, see Add a User

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Prevent publishing of variant before the parent message is published

Create a pre-publishing rule to prevent publishing of the variants before the parent post is published. Example Use case shown below: This rule if the parent message of the message has been published or not while publishing the variants. If the parent message has not been published, then an email is

marketing

Rule Engine

publishing

Knowledge Base Article

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Pre-Publishing Rules

RS
Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Create a group of curated users with Global Profile Lists

Use Global Profile Lists to create a group of curated users such as brand advocates based on location and save them as a list.Global Profile Lists allow you to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level  and Customer-level. A list can

experience:space

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Profile List

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Insights

Knowledge Base Article

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How to use Smart Clusters?

RS
Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

RS
Support for Import of Voice Cases Using Single Case Format

In a Single Case File Format, a zip file contains an audio recording, and a CSV file containing the Metadata of that file. Here a single row contains a unique call id pertaining to a single recording.Note: For information on Multi-Case File format for Voice cases, refer Ingestion of Voice Cases.Guid

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Customize the Start Day of the Week in Editorial Calendar

You can customize the start day of the week in Editorial Calendar as per your requirements as the week in different geo-locations starts on different days. For example, in the US, the week starts on Sunday and in Europe, the week starts on Monday. Customizing the week's start day will enable yo

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Cherry-Picking of Cases/Voice Calls Waiting in a Work Queue

This feature enables agents to manually select a customer from the queue, allowing them to make choices based on customer properties such as phone number, customer type, and priority. By providing agents and supervisors with the ability to choose calls waiting in the queue, this feature enhances con

Service

Knowledge Base Article

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Adding pending cases/calls to holding queue

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

Knowledge Base Article

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Dialers

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Increase / Decrease the due date of the tasks in bulk

Want to update the due date of multiple tasks at once? This is easily possible with the application and usage of macros. Macro is a feature/tool that allows users to perform multiple actions in bulk with a single click. By defining your macro appropriately and applying it on tasks, users can increas

marketing

Task

Task Management

Macros

+1

Knowledge Base Article

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Advanced Task

RS
Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Support for Import of Live Chat Cases Using Single Case Format

In Single-Case file format, a single zip file contains a Metadata File and a Message File that corresponds to a single Case. Here in the metadata file, there is one conversation id corresponding to one Case. In a Message file, if there are 10 messages corresponding to a single Case, the Message File

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Instagram Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Instagram. Instagram Media Guidelines​EntitiesImage GuidelinesVideo GuidelinesReel

26.1

Publishing - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Getting started - Instagram

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Create Reports and analyse the performance of an Email Marketing Campaign

Once you have sent out the emails, you might want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure audience activity and demand generation funnel via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, and clicked emails, bo

marketing

Email Marketing

Email Reporting

Reporting

Knowledge Base Article

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Execute an Email Marketing Campaign

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How to control the visibility of parent posts in conversation?

This feature can be hidden on environment level . If you do not want to see the parent posts of the messages in conversation you can reach to your success manager.

Service

Knowledge Base Article

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Troubleshoot & FAQs