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Experience Score Color Code

From Product Insights, when you select Cross Tab Widget, Post Card widget, or widget containing custom metrics, and select Product Insights Experience Score as a dimension, then the color will be displayed along with the score. The color code is divided into 5 different sections. Score RangeSprinklr

Insights

Knowledge Base Article

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Advanced Concepts

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Task Assignment

OverviewTasks can be assigned to individual Users or User Groups giving them responsibility and ownership for that particular Task. Task assignments are done through the Assignee field which is one of the 6 standard fields included during Project setup. The Assignee field cannot be deleted but it ca

marketing

Knowledge Base Article

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Basic Functionalities

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Highlight attribute categorization in insights phrase

In the Stream (aka Conversation Stream) widget, phrases related to a particular attribute category will be highlighted. To serve this purpose, we support two functionalities – Display relevant the phrases in the bold formattingDisplay the attribute hierarchy of phrasesDisplay the relevant phrases in

Insights

Display Attribute Hierarchy

Display Relevant Phrase

Knowledge Base Article

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Advanced Concepts

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WebEx Integration in Advocacy​

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration WebEx Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

WebEx Broadcast Integration

Social - SES

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Knowledge Base Article

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Integrations

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Review Table widget

The Review Table widget is a tool used to gain insights at a message level. It displays each conversation in a tabular format, with the content of messages highlighted according to sentiment. Sentences within the message are highlighted in green, orange, and red to indicate positive, neutral, and ne

Insights

Review Table Widget

Knowledge Base Article

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Types of Widgets

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Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

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Publishing

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Smart Summary on Case Closure via Macro

Using Sprinklr AI+ in Care Console, it is possible to instantly produce a case summary of the text-based communication between a customer and the brand while applying a case closure macro. The summary provides a concise overview of the conversation, highlighting key points and topics discussed.Use C

Service

Knowledge Base Article

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Agent Assist

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Spline widget

The Spline widget is a graphical visualization tool that displays data as a smooth, continuous curve. It works by fitting a curved line to a set of data points rather than simply connecting them with straight lines, as in traditional line widgets, which will help emphasize trends and patterns in the

Spline Widget

Insights

Knowledge Base Article

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Types of Widgets

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Flutter 14.0.0

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Case Analytics View

This article explores how to navigate different widgets in the Case Analytics View of the QM & CA Mobile and Tablet App. It details the functionalities of the Call Conversation Timeline widget, the Case Analytics widget, and the AI Score Breakdown widget, helping supervisors assess interactions,

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Supported Features

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ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Service

Knowledge Base Article

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ACW Reporting

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How to Configure an Insight Group?

Access to insights can be tailored for different teams, regions, departments, and so on. based on their designated groups, ensuring relevant information is easily available to the right individuals.Creating an insight group empowers users to organize and analyze data based on specific criteria, allo

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Configuring Insights Hub

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How to Configure Smart Ad Rotation Strategy Groups

While creating a Strategy Group, you can configure Smart Ad Rotation for your ads. This allows you to run the best performing Ad Variants for the longest time. You can publish multiple Ad Variants for the same product promotion where you can see the best performing Ads in real-time and have more run

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Twitter Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Twitter within the Sprinklr platform.Twitter General Capabilities and LimitationsFunctionalitySprinklr Space SupportedSprinklr Mobile SupportedNotesPublish PhotosYesYesMaximum allowed size - 5 MBYou can publish up to 4 photos in a si

social

Knowledge Base Article

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Capabilities and Limitations

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How to Edit Ad Creatives in the Ads Manager

To Edit Creatives in Ads Manager1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. Click Ads from the Section bar of the Ads Manager window.3. Select your desired Ad(s) by checking the box alongside and click View and Edit 

marketing

Knowledge Base Article

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Ad Campaign Management

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How to Setup ATA Calibration Flow?

How to Enable ATA Calibration?ATA Calibration is an advanced feature and a support ticket needs to be raised to enable this feature.User Level Permission for ATA CalibrationCalibrate permission is to be granted only to those users who act as the calibrators. This permission is available under the Au

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Introduction to WhatsApp Flows

Note: Before you start learning about WhatsApp Flows, ensure you have an existing WhatsApp Business Account added for your Sprinklr Partner Environment. Refer to WhatsApp Business Account Addition process for more details.WhatsApp Flows is a feature designed to help brands create structured interact

Service

Knowledge Base Article

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WhatsApp Flows

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Blacklist Audience Lead Records Via Data Pipeline

Maintaining a Do Not Call (DNC) list in an outbound call center is crucial for legal compliance, safeguarding a company's reputation, and ensuring operational efficiency while respecting customer privacy and preferences. It represents a best practice that should be integral to any responsible o

Service

Knowledge Base Article

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Compliance Management with Suppression List

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

Knowledge Base Article

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Nailed Up Connection

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How to Generate Hash

The hash is a Hash-based Message Authentication Code (HMAC) generated using the SHA-256 algorithm. Live Chat supports a timestamp-based HMAC signature that:​Validates a user's identity securelyExpires after a defined period (default: 1 minutes)Prevents signature reuse​Let’s take an example of t

Service

Knowledge Base Article

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Initialize Sprinklr Live Chat