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Overview of On-Site Content Broadcasting (Advocacy)

Content Broadcasting is a feature that allows brands to push/broadcast Advocacy content on demand onto their workplace collaboration tools like Slack, Microsoft Teams, Yammer, etc. Broadcast integration is supported for the following channels in Sprinklr:  MS Teams Slack Yammer WebEx Importance  Bro

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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ACW Flow Reporting: Enhancing Trend Analysis and Debugging

This feature allows users to view flow reporting for After Call Work (ACWs), providing significant benefits for both debugging and trend analysis. In the reports, users can see the path traversed by the ACW for each case. This helps users identify which node might be causing unexpected behavior, the

Service

Knowledge Base Article

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ACW Reporting

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Task Assignment

OverviewTasks can be assigned to individual Users or User Groups giving them responsibility and ownership for that particular Task. Task assignments are done through the Assignee field which is one of the 6 standard fields included during Project setup. The Assignee field cannot be deleted but it ca

marketing

Knowledge Base Article

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Basic Functionalities

RS
Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

Knowledge Base Article

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Nailed Up Connection

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Additional Auth Methods Supported

There are multiple ways to authenticate a user in chat when the user is already authenticated on the brand page.1. Sharing User Details Through Standard Sprinklr Chat User SettingIn these authentication options, the host website passes all the user details along with a chat user signature (hash) of

Service

Knowledge Base Article

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Customer Authentication

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What is a discovery run?

OverviewThe Discovery Run module by Sprinklr automates the extraction of frequently used conversational intents, making it an invaluable tool for brands on their Conversational AI journey. By analyzing customer utterances, the module reduces the time and effort required to develop a virtual assistan

Service

Knowledge Base Article

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Discovery Runs

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When to use Alerts?

As a Supervisor, you need to monitor your agents and the assigned cases to them in order to deliver best to your customers. There are always some situations that require special attention like high case traffic from a particular channel, large number of missed calls in a queue, high waiting time of

Service

Knowledge Base Article

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Alerts Monitoring

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Setting up Skills

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User Data Retention​

IntroductionUser Data Retention—This feature drives value by aligning with GDPR Data protection standards, ensuring clients' confidence in their data’s strict privacy, and forging trust with Sprinklr within the European region.​User Data Retention automatically masks or deletes u

social

Knowledge Base Article

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Others

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Other Important Nodes

Some other important nodes that enable you to take different actions within a Dialogue Tree depending upon various use cases are:To Add NotesThe Add Note Action node allows you to add custom notes inside the dialogue tree at the message, profile & case levels. These notes can be used by the bran

Service

Rushi Test Temp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Slack Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration Slack Supported IntegrationsBroadcast ImportanceBrands can significantly increase the e

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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User Management

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Shrinkage Report

The Shrinkage Report compares scheduled time with actual time across activities and time off.The Shrinkage Report belongs to the Workforce Management Report Group under the Service Analytics Data Source. Below are some of the scenarios where this report is beneficial:Scheduled Shrinkage Tracking: Th

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Sprinklr Service

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Service

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Knowledge Base Article

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Detailed Report Glossary

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Broadcast Advocacy Posts to Webex 

Webex Advocacy Notifier Integration Introducing integration of WebEx with Sprinklr Advocacy. Admins now can broadcast posts across WebEx, directly engaging employees within their specific groups. It will give employees the freedom to engage on the contents from WebEx environment. By enabling simulta

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Create a New Portfolio

OverviewPortfolios are a collection of Projects sharing a common thread. Portfolios can be created by anyone with the Create Portfolio permission. You can create Portfolios through the Portfolios window. Create a Portfolio1. Navigate to the Portfolios window in Project Management by clicking the Por

PM_PORTFOLIOS

marketing

PM_GENERIC

PM_POPULAR

Knowledge Base Article

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Platform Basics

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Introduction to WhatsApp Flows

Note: Before you start learning about WhatsApp Flows, ensure you have an existing WhatsApp Business Account added for your Sprinklr Partner Environment. Refer to WhatsApp Business Account Addition process for more details.WhatsApp Flows is a feature designed to help brands create structured interact

Service

Knowledge Base Article

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WhatsApp Flows

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WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

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Setting up Wechat in Sprinklr

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Create Variant of a Message

In this article, you will learn how to create and manage Variants of a Message from Advanced Publisher and Production Dashboards.What are variants?Variants are copies of an existing message which have a parent-child relationship with the original message. Instead of duplicating the original message

marketing

Message Variants

Variants of a Message

Knowledge Base Article

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Content Variants

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Other Dashboard Functionalities

In this article, we will walk you through all the options available under the 3 dots of the reporting dashboards and the different actions you can take to manage your dashboards.Share dashboardOnce you have created a dashboard, you can share it internally as well as externally. You can also export t

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manage reporting dashboards

Knowledge Base Article

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Configure Reporting

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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

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Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)