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Custom Reporting of Multiple Survey Projects

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose pe

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

RS
Topic Control in Content Sources

Topic Control is a feature in Sprinklr's Content Sources Models that allows you to assign custom tags to specific content sources. These tags help the model focus its responses by narrowing the scope of reference materials, ensuring users get accurate, context-relevant answers. This improves both th

Knowledge Base Article

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Knowledge Content

SH
Use AI Studio as a data dource in Listening dashboards

This article describes how to plot the AI Studio dimensions to a Listening dashboard to get instant insights into your AI Project’s related data.​Sprinklr’s AI Studio allows you to test the AI models to your satisfaction and provide feedback to customize the models as per your requirements. Besides

Insights

ai studio

Knowledge Base Article

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Use AI Studio as a data source in the Listening to report on projects

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Facebook Account Deactivation Reasons

Sprinklr displays the specific reason for your disconnections whenever possible. This article lists down the most common errors we receive from Facebook, along with recommendations to avoid them in the future.​Facebook Password/Security AlertThis is the most common reason that Facebook accounts get

social

Knowledge Base Article

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Manage Facebook accounts

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Advantage+ Sales and App Promotion

Facebook Advantage+ Sales and App Promotion help improve ad efficiency and personalization by using Meta’s advanced automation and AI-driven optimization.Advantage+ Sales Campaigns(ASC) are designed for e-commerce, retail, direct-to-consumer, and brand advertisers looking to drive better perfor

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

RS
AI Integrations in Campaign QA Checklist

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​The integration of AI Checks in QA Checklist provides wider governance for your creatives by verifying essential media asset details covered by AI engines for human presence, face presence, language and much more. In this a

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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How to setup QA Checklist?

RS
Source Posts (Earned Content)

OverviewDepending on the intended use of your Gallery, you have the option to use either your own published content or mentions of the brand, products, or campaigns, or a mixture of the two.Source PostsIn the case of using mentions, the EC will need to create the Listening topic(s) that will pull in

experience:space

Display - SES

article:howto

release:N-A

+5

Knowledge Base Article

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Gallery

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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

marketing

Knowledge Base Article

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Ad Campaign Management

RS
Sprinklr Service: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

RS
TikTok Brand Safety and Suitability

Brand Safety solutions aim to safeguard a brand's reputation during online advertising endeavors. This is accomplished by employing both first-party and third-party tools, which assist brands in steering clear of inappropriate content adjacency. TikTok, in collaboration with third-party partner

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

RS
Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

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Set Up Video Calling for React Native

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Use Side By Side Compare Mode in Reporting Dashboards

Learn how you can perform quick and insightful comparative studies for your Brand, Product, or Campaign.Sprinklr’s side-by-side compare mode allows you to easily compare different products, topics, campaigns, brands, and much more right next to each other. The compare mode functionality automaticall

social

Reporting - SES

Side By Side Compare Mode

Side By Side Compare Mode in Reporting Dashboards

+2

Knowledge Base Article

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Advanced Features

RS
Meta Impressions Metric Deprecation in Social Analytics - Impact on Unified Analytics

OverviewMeta has deprecated multiple Impressions metrics across Facebook Page Insights API endpoint and introduced Views metrics as their long-term replacements. This change originates from Meta’s Graph API v21.0 updates. Starting November 15, 2025, any dashboard using Impressions metrics will displ

marketing

Knowledge Base Article

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Overview

RS
Workflow Tasks in Campaign Task Tab

OverviewThe Campaign Task tab gives you a centralized view of both workflow and manual tasks. When you initiate a workflow for a campaign or sub-campaign, Sprinklr automatically populates the associated workflow tasks in the Task tab. If you've enabled the option to view future tasks

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Overview

SH
Ads Static Naming Conventions

What is a Static Naming Convention?Static Naming Convention is an additional feature that has been given along with Dynamic Naming Convention which works in run-time for Paid Initiatives, Ad Sets and Ads according to their properties.​Here a user can make a set of predefined rules to configure a new

marketing

Knowledge Base Article

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Static Naming Convention

RS
Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

SH
What is Social Listening?

Social listening is the practice of monitoring and analyzing conversations and online mentions related to a particular brand, topic, or industry across various social media platforms, forums, blogs, and other online channels. The goal of social listening is to gain insights into customer opinions, p

Insights

Social Listening

Knowledge Base Article

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What is Social Listening?

SH
How and when to use Backup Queues

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams to manage their resources efficiently and cater customer queries proficiently and smoothly. In this article lets learn about how backup queues work for a particular que

Service

Knowledge Base Article

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Additional Use Cases

RS
Edit Filters in Automated Campaigns

Filters in Automated Campaigns determine which feed rows from a linked spreadsheet are associated with a campaign. You can edit or update filters and filter combinations at any time—even after publishing the campaign. These filters work in addition to any other filters already applied to the campaig

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Campaign Configuration