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React Native - v14.0.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 14.0.2Supported Versions: Starting August 2025,

Knowledge Base Article

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Older Versions

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Sprinklr v15.11.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

New Capabilities and Enhancements

+5

release_note

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v15.11.0 (October)

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React Native - v15.0.0

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionRelease: 15.0.0Supported Versions: Starting August 2025, Live Cha

Knowledge Base Article

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Older Versions

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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How to split a reply in facebook messages when the char length of the message is greater than 2000 characters in facebook?

For Facebook private messages, if the character count exceeds 2000 then the message will be published in parts. To learn more about getting this capability enabled in your environment, please work with your Success Manager.​​

Service

Knowledge Base Article

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Troubleshoot & FAQs

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Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Sprinklr Release v15.11.0 - October 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

October Release 15.11

Release 15.11

October 2020 New Capabilities and Enhancements

+4

release_note

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v15.11.0 (October)

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Wechat Reporting Glossary

In this article, we will cover the metrics that we support for WeChat.​Note: The Reporting Data is updated only for the first 7 days from the published date.​WeChat MetricsWeChat Audio Messages Count: As defined by WeChat, this is the number of user-sent messages by message type 'Audio'.We

WeChat

channels

social

Reporting

Knowledge Base Article

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Wechat reporting capabilities

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WeChat Reporting Glossary

In this article, we will cover the metrics that we support for WeChat.​Note: The Reporting Data is updated only for the first 7 days from the published date.​WeChat MetricsWeChat Audio Messages Count: As defined by WeChat, this is the number of user-sent messages by message type 'Audio'.We

social

Knowledge Base Article

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WeChat Reporting

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Standard Inbound Voice Reporting Dashboard

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Reporting

Voice

Knowledge Base Article

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Standard Inbound Voice Dashboards

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LINE Ads Reporting Metrics

Leverage this detailed list of all LINE metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. LINE Metric NameDescriptionMetric Name in SprinklrAdd-to-cartThe number of events of adding to the cart in the App.LINE App Add To CartAdd-to-cart rateThe ratio of the num

marketing

Knowledge Base Article

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Reporting & Analytics

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Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Service

Knowledge Base Article

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Detailed Dashboards

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Service

Reporting

Knowledge Base Article

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Reporting on Pinterest

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Capacity Planning Algorithms Supported by Sprinklr WFM

Accurate Capacity Planning is vital for Sprinklr to optimize resources within Workforce Management (WFM). It ensures efficient alignment of human and technological resources with dynamic customer demands thereby improving operational effectiveness and sustaining higher service standards. Some of the

Service

Knowledge Base Article

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Forecast Scenarios

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

Insights

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Facebook & Instagram Ads Reporting Metrics

​Leverage this detailed list of all Facebook and Instagram metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all Facebook and Instagram metrics, along with their descriptions.Facebook Metric NameSprinklr Metric NameDescriptionnot-i

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Reporting & Analytics

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Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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Channel Overview - Voice

The Channel Overview Voice report comprehensively analyses the overall Voice Channel's performance, offering key insights into Inbound and Outbound calls, Agent Performance, and Queue Performance. This report helps teams identify trends, evaluate the effectiveness of voice support, and uncover oppor

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Analyze Conversation Insights Report

Learn how to analyze your Conversation Cluster report in Conversation Insights.After successfully creating a conversation cluster report in Conversation Insights, it will move to in-progress status. On average, it will take 45-60 minutes for the report to be ready once submitted, depending on the si

Analyze Conversation Cluster Report

Insights

Conversation Insights

Knowledge Base Article

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Analyze Conversation Cluster Reports in Conversation Insights