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Viewing Reddit Ads Campaigns in Ads Pivot

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Ads Manager Pivot  window, create a new Pivot Table for Reddit analysis. Add the relevant metrics and dimensions against which you want to derive insights from the pivot table.

marketing

Knowledge Base Article

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Ads Publishing

RS
Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Service

Knowledge Base Article

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Report Glossary

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Manage Knowledge Base Language Settings

The Language Settings feature in Sprinklr's Knowledge Base is designed to enhance the efficiency of managing diverse help content for a global brand. Administrators can define country-language mappings, specifying base languages and translations for each country. Additionally, they can create groups

Service

Knowledge Base Article

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Translating Content

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Global Settings in Guided Workflow Manager

OverviewThe Global Settings provides a centralized interface to manage configuration options that apply across all Guided Workflows in your account. This ensures a consistent user experience and reduces the need for repetitive configuration at the individual workflow level.Global Settings are design

Service

Knowledge Base Article

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Global Settings

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Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Knowledge Base Article

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Digital Data Extracts

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List of Supported QA Checklist Fields

Eliminate the risk of off-brand advertising with an automated QA Checklist. ​Campaign QA checklist serves as a crucial tool for verifying essential campaign details such as objectives, budgets, timelines, and ad types. In this article, we will guide you through the extensive fields and operators sup

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marketing

ADS_CHECKLIST_POPULAR

Updated Article

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Knowledge Base Article

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How to setup QA Checklist?

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Manage Asset Manager View with Asset Card Sizes

In Digital Asset Manager, you can choose asset properties that should be visible on assets like Author, Number of downloads, Date Created, etc. You can also easily switch between small, medium, and large sizes of asset cards, so that you can choose if you want to see more assets in a single screen o

DAM - SES

social

Social - SES

Asset Manager view

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Knowledge Base Article

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Actions on Asset Manager

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Sprinklr Social: 20.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

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Detailed Dashboards

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Custom Fields Configurations

In this article, we will cover the different ways to configure custom fields in Sprinklr.Controlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling Fields allow you to set the visibility of custom fields by a specific value. It can be c

experience:space

article:howto

Custom Fields

social

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Knowledge Base Article

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Custom Fields

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Value of Ads Composer

Sprinklr Ads Composer is a platform that offers several benefits to businesses that are looking to streamline their advertising process. Universal User Interface: The Sprinklr Ads Composer is a universal ads composer and is channel-agnostic. This comes as a significant advantage, as it eliminates th

marketing

Knowledge Base Article

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Getting Started

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Getting started with deflection

OverviewDeflection enables brands to redirect users seamlessly from social media channels to live chat. This feature allows brands to enhance user engagement and improve efficiency and security by providing easy transitions from social channels to live chat.Key BenefitsEnhanced User Engagement: Redi

Service

Knowledge Base Article

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Configuration Steps

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

20.10

Tiered Approvals

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Knowledge Base Article

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Tiered Approval Workflow

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Manage Work Types in Sprinklr WFM

Work Types in Sprinklr’s WFM module are combinations of Channels, Queues, and Skills that are used to generate Forecast Scenarios (Run-time Model or Pre-trained Model). They can be configured for various channel types, such as voice calls, live chat, email, and more.Work Type CategorizationWork Type

Sprinklr Service

20.7.1

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Service

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Knowledge Base Article

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Manage Work Types

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Transaction in Sprinklr IVR

A transaction in an IVR system is a single unit of logic or work composed of multiple operations. It represents a specific interaction or process that a caller goes through within the IVR system. Each transaction is designed to achieve a particular goal, such as making a payment, checking an account

Service

Knowledge Base Article

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IVR Use Cases

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Publishing GIFs via GIPHY

You can add animated gifs via GIPHY in your messages through the Engagement Dashboard and Agent Console within Sprinklr. Creating appealing visual content is essential in social media, and the ability to publish Gifs allows you to publish compelling and exciting content dire

experience:space

Insights

GIPHY Video using Engagement Dashboards

GIFs in Engagement Dashboards

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Knowledge Base Article

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Getty

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Adobe Analytics: Publishing and Reporting

Many customers use multiple data platforms to report on advertising data and gain insights. Sprinklr aims to provide a one-stop solution for all your data platforms in the form of integrations and so we bring to you the Adobe Omniture integration. This will allow you to fetch and analyze y

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

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AI Features to Simplify Agent Experience

AI-Powered features that guide agents to solve the cases/queries quickly ---Agent Console comes with multiple AI-powered features which help Agents to refine customer experience and improve their efficiency.​​​Response Compliance - Engaging on different social channels every day requires a sound bal

Service

Knowledge Base Article

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Agent Console (Legacy)

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Bulk Import Time Off Request and Balance

You can import Time Off requests and balances in bulk using spreadsheets. Using this functionality, you can import Full-day or Partial-day Time Off requests. This feature eliminates the need to update each agent’s Time Off balance manually and makes it easy to sync data from external leave managemen

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Sprinklr Service

New Article

Service

Knowledge Base Article

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Time Off Management

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Macro Extract

This documentation outlines the extract capturing macro usage activity within digital case interactions. The Macro Extract provides event-level records reflecting each instance where a macro is applied to a case in the platform.Each row represents a specific macro application event, capturing the as

Knowledge Base Article

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Digital Data Extracts