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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

 • 

Action Plan

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Sprinklr v16.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

feature:social-care

16.2.0

+6

release_note

 • 

v16.2.0 (February)

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Sprinklr v15.5.0 – Sprinklr Marketing (Ads) Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Modern Advertising Capabilities and Enhancements

15.5.0

Spring Release 2020

+5

release_note

 • 

v15.5.0 (July)

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Sprinklr Service: 20.10 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

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Guided Workflow Screen Components - Location Input

OverviewThe Location Input component enables agents to interact with geographic locations directly within the Sprinklr UI. This node allows you to search for a location, select it on an interactive map, and automatically capture the latitude and longitude coordinates. These coordinates can then be s

Service

Knowledge Base Article

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Guided Workflow Canvas

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).Frequently asked questionsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Al

Insights

Alert Manager FAQs

Knowledge Base Article

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Alert Manager FAQs

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Introduction to IVR Components

​​The Sprinklr IVR comprises various interconnected components that work together to deliver efficient and personalized customer interactions. This knowledge base article provides an overview of these essential components, their functionalities, and how they contribute to creating seamless IVR expe

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Introduction to IVR Components

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

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Multiple Choice Questions

The Multiple Choice Question (MCQ) feature lets respondents select one or more options from a predefined list of answers. This question type is crucial for collecting structured feedback, making data analysis easier, and ensuring consistency in survey responses.Multiple Choice Questions can be confi

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Sprinklr Marketing: Patch Changes (19.5.2)

https://www.sprinklr.com/help/articles/getting-started-with-reddit/add-a-reddit-account-in-sprinklr/6450e103516411445be3ff30Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Create Articles in Sprinklr Knowledge Base

Create Article1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.​2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.​​​3. On the Create Article window, ente

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

 • 

Create and Manage Articles

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

Knowledge Base Article

 • 

26.1 Release (7th Jan '26 Onwards)

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Setting Up a CFM Workflow API Event Workflow

The Sprinklr Audience Profile Event streamlines creating and updating customer profiles by capturing key moments in the customer journey, including online purchases, form submissions or cart abandonment. Integrated with the Sprinklr Customer Feedback Management Workflow API, this event empowers busi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Setting Workflow Trigger Events

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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

Knowledge Base Article

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Conversion API Integration

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FAQs (Supervisor Console)

​Find below the answers to frequently asked questions about Supervisor Console 2.0.​Is Supervisor Console 2.0 available only in persona mode?Supervisor Console 2.0 comes in the following views.Persona ModeHyperspace ModeHyperspace view is an integration of enterprise and persona view.​​Hyperspace vi

Service

Knowledge Base Article

 • 

FAQs

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

Service

Knowledge Base Article

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Roles and Permissions

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Video Monetization from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

Video Monetization

Publishing - SES

Video Monetization from Sprinklr

social

+2

Knowledge Base Article

 • 

Advanced capabilities

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

 • 

Publishing & Optimization

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Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

+7

Knowledge Base Article

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Platform Modules