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Native Release Notes

iOS & Android Native SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.Version 14.0.2 [Androi

Service

Knowledge Base Article

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Native

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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

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v17.4.0 (April)

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Compose X Carousel Ads

Create X Carousel Ads to showcase multiple products in one Ad.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.What are X Carousel Ads?X Carousel Ad

marketing

Knowledge Base Article

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Publish Twitter Ads

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CSAT/ Feedback Card

CSAT score (Customer satisfaction score) or feedback card is used to capture feedback from the user. You can select from one of the following feedback scales:5 point scale (1-5)7 point scale (1-7)Further, you have an option of choosing the order of the scale (i.e positive to negative, or negative to

Service

Knowledge Base Article

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Rich Text Assets

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Sprinklr Release v15.9.0 - August/September 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Sprinklr Patch Release

Post 15.5 Patch Release

New Capabilities and Enhancements

+3

release_note

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v15.9.0 (August/September)

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Sprinklr Release v16.5.0 - May/June/July 2021 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

Post 16.4 Patch Release

May 2021 Release

+6

release_note

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v16.5.0 (May/June/July)

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Social Login

1. Get Social Login By User EmailEndpoint:GET /paid/governance/get/socialProfiles/?userEmail=<email>Description:Fetches a list of social login accounts linked to a given user email.Query Parameters:NameTypeRequiredDescriptionuserEmailStringYesEmail ID of the userResponse: List<Object>[ {

marketing

Knowledge Base Article

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Governance

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Actions on the AI Agent Card

The AI Agent Card enables quick access to core actions used to manage and operate an AI agent across its lifecycle. These actions support configuration, workflow creation, deployment, and performance monitoring from a centralised interface.ManageUse Manage to configure, build, deploy, and monitor yo

Knowledge Base Article

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Sprinklr AI Agent Overview

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Understanding the Concept of Contact in Service Reporting

Contact ID helps us understand and improve how your support request is handled. Each Contact ID represents a single unit of work performed during the life of your case, giving us a consistent way to track activity as requests move across queues and agents. While it appears in queue‑based reports, Co

Service

Knowledge Base Article

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Reporting Architecture

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Enhanced Modern View for Inbound Window in Distributed

With the v.19.8 release, Sprinklr Distributed is endowed with an enhanced UI that provides a fresh look to the platform. In this article, we provide you with the details of the changes you will view in the Inbound window within Distributed. To be able to use the enhanced Distributed modern view, you

social

Social - SES

DST - SES

Knowledge Base Article

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Miscellaneous (Distributed User)

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How to Gather Language from Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​The "Gather customer language" node enables callers to select their preferred language. This node determines the language that will be u

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Service

Knowledge Base Article

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Reporting on Livechat

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Add a TikTok Shop Customer Service Chat Account

Sprinklr supports TikTok Shop integration, enabling brands to deliver a unified customer service experience at scale. By connecting your TikTok Shop account to Sprinklr, you can manage customer conversations in one place, alongside other messaging channels. Note: Access to this feature is controlled

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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TikTok Shop Customer Service Chat

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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Troubleshooting and Best Practices

Following are some commonly asked questions along with their answers.Q: What happens in reporting if a Checklist or a Checklist Parameter is deleted?A: If a checklist or its parameters are deleted, reporting remains unaffected. Historical data still displays the checklist and its questions with dime

Service

Knowledge Base Article

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Audit Checklist Builder

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Sprinklr v16.5.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

+5

release_note

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v16.5.0 (July)

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

Service

Knowledge Base Article

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Contact Card Templates

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Agent State Status Change Report

The Agent State Status Change Report displays the precise timestamps for changes in the agent state and status combination, along with the time spent in each state-status combination. Status is defined and updated by the agent within the console, while State is a system-defined field that is automat

Service

Knowledge Base Article

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Detailed Report Glossary

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Proactive Knowledge Base Assistance

In Care Console, Sprinklr AI+ can help provide answers and steps from knowledge base articles based on customer queries to provide agents with quick and accurate information to share with customers.How does it work?Sprinklr native AI continuously and proactively listens to customer messages and iden

ChatGPT

Care Console

Knowledge Base

Service

Knowledge Base Article

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Agent Assist

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Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

Service

Knowledge Base Article

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Detailed Report Glossary