Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

SH
X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

 • 

Twitter

SH
Create a Query-based Listening Topic

Query-Based Listening helps you to gather high-quality data (conversations) from social media platforms, which can be filtered and analyzed to uncover valuable insights about your brand or competitors. How it worksDefine your queries based on what you want to monitor.Gather data from various social

Insights

query

write query

Listening Topics

Knowledge Base Article

 • 

Topic Creation & Setup

SH
Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Dialers

SH
Callback Retries

When a customer and an agent are not connected after the callback has been dialed out due to an array of reasons ranging from customer being busy again, customer rejecting the calls, bad response from the Telephony provider and so on, callback retries come into the picture. ​For handling the aforeme

Service

Knowledge Base Article

 • 

Callback Use Cases

SH
Smart Budget Strategy Group FAQs

Can Smart Budget be applied on both Campaign and Ad Set levels?No. You will need to distribute the budget between the Ad Campaign level and Ad Set level. Once, you select a level, the other will no longer be valid for application and will show a validation error.Can Smart Bidding and Smart Budget be

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

SH
Download an asset

With the ability to download an asset, you can save assets from your Social Asset Manager directly to your device for review or update. You can even download them in bulk from the asset manager. This article helps with the steps to download single and multiple assets in bulk. Steps to download an as

DAM - SES

Download an Asset

social

Asset Download

+2

Knowledge Base Article

 • 

Manage assets

RS
Recommended Best Practises for Configuring Contact Driver Descriptions

Configuring Contact Driver descriptions effectively helps the Contact Driver Model to better understand the Contact Drivers and improve accuracy in classification. This article outlines key best practices for configuring Contact Driver descriptions.Note: The Contact Driver Model follows a hierarchic

Service

Knowledge Base Article

 • 

Creating Contact Driver Models

RS
Dynamic GeoMap Widget – Compare by Topic & Theme Using Logos/Colours

OverviewThe GeoMap (World Heat Map) widget has long provided users with a global view of metrics, but its functionality was limited to country-level comparisons without the flexibility to layer in business-relevant context. This constraint made it difficult to extract deeper insights or tailor visua

Display - SES

social

Social - SES

Knowledge Base Article

 • 

Display

SH
How to Compose Ads Campaigns from Ads Manager Pivot

Compose campaigns from Ads Manager PivotFOLDER STRUCTUREAs per the docTAGS: Ads Pivot, Ads ManagerSUMMARYThis article will cover the advanced Build From Table capability which is a powerful tool that allows you to build iterations of Ad Sets and Ads by selecting components/assets from the Ads Pivot

marketing

Knowledge Base Article

 • 

Functionalities

SH
Transform extensive data into actionable insights with Social Listening

Use Social Listening to transform extensive, raw data into actionable insights that help you drive business decisions.Social Listening in Sprinklr gives brands visibility and insight into online conversations - across channels, websites, news sources, and more. And with Listening's extensive da

Insights

Knowledge Base Article

 • 

What is Social Listening?

RS
Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

 • 

Detailed Dashboards

SH
Create a new model training project for Text Classifier

This section aims to provide a comprehensive guide on creating a new model training project for Sprinklr's Text Classifier, which can filter out irrelevant terms for your brand or industry without any manual rule implementation or keyword maintenance. The article will walk you through the entir

Text Classifier New Model

Insights

ai studio

Knowledge Base Article

 • 

Create a New Model Training project for Text Classifier

SH
What is Google DV360 Advertising?

Google Display & Video 360 (DV 360) is a demand-side platform (DSP) for buying ad inventory programmatically. It provides advertisers with the necessary tools and reporting needed for successful campaign optimization.Integrating Google DV 360 in Sprinklr will allow you to seamlessly sync and rep

marketing

Knowledge Base Article

 • 

Getting Started

SH
Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

Service

Knowledge Base Article

 • 

Audit Checklist Builder

SH
Google Analytics: Publishing and Reporting

After configuring the Google Analytics in Sprinklr Marketplace, you will be able to apply the profile to your Ads and measure the effectiveness of outbound campaigns via Ads Reporting.Reporting AssumptionsAfter the Google Analytics integration in the Sprinklr Marketplace, Sprinklr will retrieve the

Integrations

Google Analytics

Knowledge Base Article

 • 

Google

SH
Adding a Shortened URL in a Publisher

When you want to get traffic to your post, great content is only half the battle you have won. No matter how much effort you put to make the content user-friendly and shareable, getting the right number of hits and clicks is what matters the most. If the target audience doesn’t click on your post, a

experience:space

Adding a Shorten URL in a Publisher

article:howto

social

+6

Knowledge Base Article

 • 

URL Shorteners

SH
Quality Scores Skills

Quality Scores Skills are defined sets of competencies used to evaluate an agent's performance at any point in time. Each skill is associated with specific checklist items. Proficiency in these skills is automatically calculated using scores from both manual and AI-audited checklist items that are m

Service

Knowledge Base Article

 • 

Quality Score Skills

SH
TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

 • 

TV

RS
Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

 • 

Detailed Dashboards

SH
X Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in X (formerly Twitter). X Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFo

social

Knowledge Base Article

 • 

Getting started