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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

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v17.4.0 (April)

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Using Ad Post Preview in Ads Reporting

In Ads Reporting, you can track and monitor the performance of your ad posts along with a preview of the creative generated within the widget. This article will provide an overview of the Post Card visualization for ad posts and dynamic creative previews.Use CasesSeamless and efficient reporting exp

marketing

Knowledge Base Article

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Ad Post Reporting Preview

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Creating and Configuring a Third Pane Layout

This article outlines a step-by-step walkthrough on how to create and configure a Third Pane Layout. Create a Third Pane LayoutStep 1: Navigate to Entity StudioGo to Entity Studio from the Sprinklr platform.Open Entity Manager.Select the entity for which you want to create a Third Pane Layout.Click

Knowledge Base Article

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Create and Configure Third Pane Layout

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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HSM Carousel Templates for WhatsApp Business

​Note: Pause on WhatsApp Marketing Messages for US Customers Effective April 1, 2025, Meta will temporarily halt businesses from sending marketing template messages to WhatsApp users with US phone numbers (+1 dialling code). Meta advises businesses to utilize utility, authentication, service convers

Service

Knowledge Base Article

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HSM - Carousel Templates

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Product Assets

Product CardProduct Card is used to display information about the brand’s product to their users. Brands have the capability to actively engage through this card which will include - the image, headline of the product, the details of the product along with a button label (which can be customized to

Service

Knowledge Base Article

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Live Chat Assets

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DTMF Response - Voice Node

The DTMF Response - Voice node enables you to take input from the customer. This node is used when you want to take different paths/actions for different use cases in the voice bot. ​Use cases of DTMF Response - Voice nodeTo take different actions based on different user inputs. For example - “Press

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Sprinklr Marketing: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or click on a Product t

18.2 Release

Modern Marketing

release_note

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v18.2 Winter Release (February)

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View Gallery Analytics

Gallery Analytics is a new data source option within Sprinklr which allows users to understand key consumption and usage information for their Galleries.Before you BeginGallery Analytics is in limited availability and will need to be activated for a given partner.Standard dashboards for Gallery Anal

Display - SES

social

Gallery Analytics

Social - SES

+1

Knowledge Base Article

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Gallery

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How to Export Ad Creatives from the Ads Creative Library

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats an

marketing

Knowledge Base Article

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Export Ad Creatives

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)

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Hints: Contextual Speech-to-Text

Introducing the concept of enhancing ASR (Automatic Speech Recognition) system accuracy and efficiency using data type hints.​Hints are used to bias the ASR system towards predicting transcriptions within specific contexts. Adding Data Type Hints for Voice BotsWhen gathering specific details (e.g.,

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

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Twitter Channel Updates

Keep up with the latest Twitter Channel updates here.Twitter UpdatesDateCategoryDescriptionJanuary 2019Deleted Tweets Indicator in the Engagement DashboardIn accordance with the Twitter API guidelines, when a tweet is deleted from Twitter directly in the native channel or through Sprinklr, that part

social

Service

Knowledge Base Article

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Channel updates

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Sprinklr Service: 19.5 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5 Release (May 18-26, '24)

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"Ad Media Type", "Ad Creative Type" & "Ad Creative Format Type" Dimension Details

If you wish to report on your ad performance based on the Media Type i.e. Image/Video present in your Ad or based on the Post Type i.e. Carousel, Collection, etc., or the different creative formats/customizations, you can use the following dimensions:Ad Media Type - This dimension will primarily dep

marketing

Knowledge Base Article

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Reporting on Ad Media or Post Type

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

+5

release_note

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v15.5.0 (May/June/July)

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Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

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Compose X Ads

Leverage the Sprinklr Ads Composer to compose X ad campaigns and attract more traffic from your posts.Advertising on X using Sprinklr Marketing (Ads) makes it easy to maximize the effectiveness of your advertising program. It allows you to automate campaign optimization, reduce costs, and achieve ef

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Publish Twitter Ads

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Additional Features and Components

Dashboards Every Crisis Project has its own Crisis Monitoring Dashboard. This can be used to track and monitor broad-level metrics associated with a Crisis Project, like the trend-line of crisis messages over the week, split across crisis categories, source distribution, etc.  Boards Users can creat

Insights

Knowledge Base Article

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Crisis Management (Beta)

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Compose X Carousel Ads

Create X Carousel Ads to showcase multiple products in one Ad.​​Enablement Note: The use of this capability requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Sprinklr Marketing (Ads), please work with your Success Manager.What are X Carousel Ads?X Carousel Ad

marketing

Knowledge Base Article

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Publish Twitter Ads