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Add Attachments on Tasks

In Project Management, attachments can be added to tasks using various methods. You can add attachments directly from the task sheet and task timeline view from the hover actions. Refer following article to know more about task hover actions. Additionally, you can add attachments through the task ov

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Task Overlay

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Import Product Catalog (Earned Content)

Overview If creating a Shoppable Gallery or PDP Gallery, you’ll need to import a product catalog (provided by the client's Technical Team) using Sprinklr’s Commerce API. For more information on Shoppable Gallery or PDP Gallery, read Gallery Applications and Required Modules.Import a Product Cat

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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Overview of PCI-Compliant Secure Forms

What is PCI compliance?PCI Compliance refers to adherence to a set of security standards created by the Payment Card Industry Data Security Standard (PCI DSS) Council for companies that accept, process, store or transmit credit card information. Developing these standards aims to protect sensitive c

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Universal Case

A collection or grouping of messages is called a case in Sprinklr. This is very similar to a "ticket" found in other platforms. Sprinklr treats case as an omnichannel object and is truly channel agnostic. That means a case can have multipel conversations from different channels stitched in

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

Service

Knowledge Base Article

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Ignore duplicate email

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Smart Ad Rotation Strategy Group Video Overview

Learn how you can run the best performing Ad Variants for the longest time using Sprinklr's Smart Ad Rotation in Strategy Groups. Sprinklr maintains the desired number of active Ads per audience while automatically pausing down underperforming Ads and activating new ones in their place.​​

marketing

Knowledge Base Article

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Overview

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Benchmarking Glossary: Summary for top channels

Which datapoints do you get in Sprinklr Benchmarking?Post TypeFacebookInstagramYouTubeTwitterBrand PostsYes Yes Yes Yes CommentsYes Only counts Yes Yes Replies Yes Only counts Yes Yes Likes & Reactions Yes Yes Yes Yes Shares Yes No No Yes Views Count No No Yes Yes What is the latency of grabbing

Insights

Benchmarking Glossary

Knowledge Base Article

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Sources in Benchmarking

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Slack Integration for Smart Sprinklr Alert Notifications

Sprinklr integrates with Slack to enable the social team to easily see Sprinklr impactful content in a connected Slack channel. The Sprinklr and Slack integration allows you to visualize other most impactful Sprinklr content in Slack. The integration allows customers to see the alerts that they are

experience:space

Smart Sprinklr Alert Notifications

article:howto

feature:integrations

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Knowledge Base Article

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Slack

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Smart Compose in Agent Console and Care Console

While composing your message, you will notice that Smart Compose suggests text to complete your sentences. These suggestions will appear in the background of your message, displayed in lighter gray text. To accept a suggestion, you can either press the tab key or the right arrow key. By doing so, th

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Knowledge Base Article

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Smart Compose

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How to Use Campaign Monitoring ?

Use Cases Create personalized voice campaigns that are tailored to the needs and segments of their customers based on factors such as past purchase history, website browsing behavior, demographic data, and more.  Live monitor and manage campaigns Collaborate with agents to increase call connectivity

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Knowledge Base Article

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Campaign Monitoring

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FAQs

Sprinklr Copilot - Capabilities for InsightsWhat is the Sprinklr Copilot feature? Powered by generative AI technology, Sprinklr Copilot swiftly provides concise and insightful responses to your queries, sourcing relevant news, blogs, and social media content from platforms such as X, Facebook, Insta

Service

Knowledge Base Article

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Sprinklr AI+

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Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

social

Knowledge Base Article

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Standard Reporting Dashboard

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Why is Instagram important?

Instagram is a popular photo and video sharing platform that lets you connect with brands, celebrities, thought leaders, friends, family, and more. Here, we explain few reasons on why brands should make social presence on Instagram:​1. Increase ReachInstagram has over a billion users at present, whi

social

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Knowledge Base Article

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Getting started - Instagram

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How to get a logo trained

Adding a brand logo gives users the power to fetch mentions and run insights to understand where their or competitors' brand logos are visible and help brands uncover the sentiments, and track usage & sharing of the logo.Steps to get a brand logo added (to listen)Fill the request form Link

Insights

Train Your Logo

Knowledge Base Article

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Setting Up Logo

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Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Email Marketing Capability for Distributed Users

Distributed users, especially personas like agents, advisors, or marketing executives can benefit significantly from email marketing within the Sprinklr Distributed platform. The Distributed users can use email as the channel to target their audience for marketing or sales purposes. You can use the

Distributed User

social

Social - SES

Email Marketing

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Knowledge Base Article

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Engagement (Distributed User)

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How to Apply Volumatic Ads Benchmarks using Ads Macros

To Tag via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) or Ad(s) you want to tag a benchmark to and click Macros from the bottom Edit panel. Click Build New Macro.​​3. On the 

marketing

Knowledge Base Article

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Tag Campaigns with Advertising Benchmarks

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Languages Supported for AI+ Capabilities for CFM

AI+ Builder helps in developing high-quality surveys through generative AI. It facilitates multilingual communication throughout the survey creation process, enabling you to design surveys more effectively with the assistance of AI.Survey BuilderThe languages supported in Survey Builder are:SpanishA

Insights

Knowledge Base Article

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Overview

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How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

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Managing a Unique Metric

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How to See MOAT Insights in Ads Reporting & Ads Manager

You can use a specific set of metrics to create Ads Reporting widgets that combine Moat with your web and social ad performance data. You can also see how web activity is driven by different ads, accounts, or channels.How To Use MOAT Metrics in Ads Reporting ?Click the New Tab ic

marketing

Knowledge Base Article

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Reporting & Analytics