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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

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Older Versions

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Line Publishing

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

social

LINE

publishing

Knowledge Base Article

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LINE

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About the Google Analytics Ads Integration

Google Analytics Integration allows you to track key Google Analytics metrics and apply custom campaign parameters that can help you improve your marketing and campaign performance across different channels. In addition, this integration lets you analyze customer journeys and behavior in various seg

marketing

Knowledge Base Article

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Getting Started

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Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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WhatsApp Account Green Tick Badge

The WhatsApp Green Tick badge is an official Green Checkmark that WhatsApp offers to demonstrate the Brand’s legitimacy and reliability. It’s an indication from WhatsApp that the company trusts the name. Green Tick-equipped accounts are referred to as official WhatsApp Verified Accounts.​If your Wha

Service

Knowledge Base Article

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Green Badge

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Publish to Pinterest

Sprinklr allows you to create and publish multiple pins through its platform using its various parameters. You can select images for your pins through different sources and provide their detailed descriptions. You can also customize and publish collages to Pinterest using the image editor

Service

Knowledge Base Article

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Publishing on Pinterest

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Instagram - API Capabilities and Limitations in Sprinklr Distributed

In this article, we will cover the capabilities and limitations of Instagram Business accounts within the Sprinklr Distributed platform. Instagram has deprecated the Instagram Platform API that allows Sprinklr to support Instagram Personal Profiles in March 2020.Instagram - API Capabilities and Limi

social

Distributed

Sprinklr Social

Instagram Capabilities in Distributed

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Knowledge Base Article

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Channel Limitations (Distributed)

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Profile Blocklist

The Blocklist feature allows administrators to exclude specific profiles, emails, or phone numbers from receiving surveys. It provides a centralized UI where admins can add, edit, and remove blocklisted profiles. Once added, blocklisted profiles are automatically excluded from survey distribution, e

Insights

Knowledge Base Article

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Security Features

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Snapchat Ads Reporting Dimensions

Leverage this detailed list of all Snapchat dimensions available in Sprinklr's Ads Reporting to gain more insight into your Snapchat Ads. Given below is a list of all Snapchat dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown o

marketing

Knowledge Base Article

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Dimensions

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Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.The Schedule Adherence Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:Data-driven Decisi

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Detailed Report Glossary

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Case Queue Extract

The Case Queue Extract captures structured, time-bound records representing the movement of cases across case queues during their lifecycle - where each case queue represents various stages of the case. Each record reflects a discrete case queue session — beginning when a case is assigned to a parti

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Digital Data Extracts

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Agent Announcement Report

The Agent Announcement Report enables supervisors to track and evaluate the effectiveness of their announcements through detailed reporting metrics. It provides insights such as the total number of users who read each announcement, average read time, acknowledgment rates, click-through rate (CTR), a

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Detailed Report Glossary

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Ads Composer Roles & Permissions

This guide outlines the process of granting role-level permissions through your platform’s Governance Console. Proper role assignment is essential for managing user access effectively and ensuring security across your workspace or customer setup. This article provides step-by-step instructions on cr

marketing

Knowledge Base Article

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Getting Started

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Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

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release_note

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v15.5.0 (July)

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

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Knowledge Base Article

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Miscellaneous

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

social

Knowledge Base Article

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Getting Started - Facebook

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Detailed Report Glossary

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How to Create Facebook Custom Audiences

A custom audience allows you to find existing audiences among people who are on Facebook and target your ads. While creating a Facebook custom audience in Sprinklr, you can use sources such as websites, customer lists, or engagements on Facebook to create your audience.Choose the type of audience yo

marketing

Knowledge Base Article

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Create Custom Audience

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Create Custom Components

You can customize the Sprinklr Service experience by creating custom components and deploying them to all or selected Agents.PrerequisitesSetup Account in SprinklrBefore you get started, you need to sign up for a Sprinklr account or log into your current one.Install NodeNodeJS is needed to create an

Service

Knowledge Base Article

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Custom Widgets

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React Native - v14.0.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 14.0.2Supported Versions: Starting August 2025,

Knowledge Base Article

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Older Versions