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Export MetaData Report

The Export MetaData Report shows detailed information about the Scheduled Exports that are run from the system. It provides details, including the type of export, export file, export URL, the date and time when it was triggered, the details of the agent who triggered it, and more. When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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TikTok Ads Reporting Dimensions

Leverage this detailed list of all TikTok dimensions available in Sprinklr's Ads Reporting to gain more insight into your TikTok Ads. Given below is a list of all TikTok dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Instagram Account Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

26.1.1

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Knowledge Base Article

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Reporting Glossary

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

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Forums

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Insights

Knowledge Base Article

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Web Sources

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Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

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Voice Analytics

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Campaign Summary

This segment validates the number of profiles mapped under each segment of a campaign.Values Plotted:Campaign: Name of the campaign.Segment Id: Name of the segment.Dialer Type: States if the dialer type is Predictive/ preview/ progressive, etc.Unique Profiles: Total number of unique profiles/ custom

Service

Knowledge Base Article

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Reporting & Analytics

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Utilizing Dead Air Conditions in Rules

If you need to take actions based on dead air in a call, you can utilize these conditions in Case Update rules within the Rule Engine:Dead Air Time: This condition allows you to specify the duration of dead air in the call. For example, you can set a rule to trigger an action if the duration of dead

Service

Knowledge Base Article

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Common Rule Actions and Conditions

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Controlling Fields in Custom Fields

In this article, we will get a brief introduction to controlling fileds in Sprinklr custom fields. ​Use case of Controlling FieldsControlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling fields allow you to set the visibility of custo

experience:space

cloud:core

article:howto

Custom Fields

+5

Knowledge Base Article

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Custom Fields

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Creating and Managing Announcements

Supervisors can use the Announcements screen to send one-to-many communications to their team members or direct reports. They can monitor the status of the announcement to track whether an agent has read the announcement or not. Additionally, they can analyze reporting metrics for announcements to m

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Announcements

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Voice Details Report

The Voice Details Report provides insights on the live calls (inbound and outbound) that are in IVR, Voice Bot, with agents, or being dialed. This helps infer the number of active calls with respect to the state/stage of the call.When you create a new widget in a reporting dashboard using the Real T

Service

Knowledge Base Article

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Detailed Report Glossary

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Outbound Message Report

The Outbound Message Report gives administrators and compliance teams a clear, easy way to see every message sent outside the organization. It helps teams stay confident about what’s being communicated, verify that security controls are working as intended, and ensure agents follow established polic

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Block Profanity or Red Flag Key Words (via Rule Engine)

Automate the process of blocking profanity or red flag key words in outbound messages thereby eliminating manual effort for users based on some predefined criteria.Example use case shown below: If the owner of the campaign is “Agency 1” then the visibility of the campaign is set to “Agency 1” User G

marketing

Rule Engine

Knowledge Base Article

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Pre-Publishing Rules

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Sprinklr Insights: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

Knowledge Base Article

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v18.2 Winter Release (February)

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What is Reporting?

Customize, expand, and drill into metrics to discover what's working and what’s not by centralizing data from all your social channels and accounts.The Reporting functionality available within Content Marketing is an enhancement to Sprinklr’s existing Reporting capabilities. It utilizes the bui

marketing

Reporting

Knowledge Base Article

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What is Reporting?

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Knowledge Base Article

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Classifieds

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

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Agent Concurrency Report

The Agent Concurrency Report offers insights into the time agents spend on individual cases while simultaneously managing one or more assignments. Analyzing the duration spent on concurrent case assignments provides a detailed understanding of how agents allocate their time across multiple cases. Wh

Service

Knowledge Base Article

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Detailed Report Glossary

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Analyzing Followers Network Report

Follower Network Graph displays the top accounts followed by your audience and visualizes the common followers between them. Utilize the graph to discover new and unknown brands or find patterns in common sets of accounts followed by your audience.The graph widget contains clusters of profiles follo

Followers Network Report

Insights

Audience Insights

Analyze Followers Network Report

Knowledge Base Article

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Followers Networks

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Ignore Out-Of-Office Emails

Out of office emails are an automated response mechanism used by users to indicate their unavailability, such as during a vacation, business trip, or other absence. However, when an end customer has an existing case associated with their profile and sets an out of office reply, a reply from the bran

Service

Knowledge Base Article

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Ignore auto response emails