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Add Brand’s Social Posts in Email Newsletter (Advocacy)

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further. Setting Up Email NewslettersConnecting the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Email Newsletters (Advocacy)

RS
iOS 11.1.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your iOS mobile app.Note: Sprinklr Messenger supports iOS 15.1 and above.Step 1: Setup You can set up the Live Chat SDK in iOS using one of two methods:CocoaPods Swift Package Manager (SPM)

Service

Knowledge Base Article

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Older Versions

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Advocacy On-Site Member Management Capabilities

Sprinklr's Advocacy Site offers the feature of On-Site Member Management, which allows Administrators to selectively delegate the authority of Member Management to specific cherrypicked Advocates, thereby empowering these Advocates with the ability to approve, reject, revoke others ImportanceUnified

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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How to Tag Information Using Custom Fields?

​​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​​While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties f

Service

Knowledge Base Article

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How to Setup Business Logic

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Multi-Channel Nailed Up on VoIP

Compliance OverviewIn some geographic locations, local regulations stipulate that outbound calls must originate from the location (Session Border Controller) where the agent is seated, emphasizing the need for compliance. However, inbound call agents have more flexibility in their location.SolutionT

Service

Knowledge Base Article

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Nailed Up Connection

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Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

+2

Knowledge Base Article

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Add Facebook account in Sprinklr

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Standard Voice Extracts - Inbound

The inbound report provides the validation on all the inbound calls/cases you observe at the Agent, Case, and Campaign level interactions.​User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls that you receive from every c

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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User Rules - Actions and Conditions

Sprinklr's Rule EngineThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you

Rule Engine - SES

social

Social - SES

Knowledge Base Article

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Actions and Conditions

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Manage Long-Term Plans

Long-Term Plans (LTPs) provide extended-range forecasts designed to help organizations anticipate staffing needs over many months or years. LTPs offer improved accuracy compared to short-term forecasts by analyzing trends at a broader scale and generating projections in a week-by-week view. When you

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Long-Term Plans

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Add Posts from an RSS Feed on Advocacy

Integrating RSS feeds into your advocacy site simplifies content curation and distribution. By automatically publishing articles from diverse sources, you enhance your brand's content pool and engage your audience with valuable insights. This feature offers a dynamic way to ensure that your adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Why Queue Monitoring is crucial for Supervisor?

Supervisors can use queue monitoring to check the pending cases, total wait time, SLAs and agents associated with different queues on one screen. ​Increase your team's efficeincy Monitor the overall health of Queues and agents present in queues to effectively manage influx of cases that are com

Service

Knowledge Base Article

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Queue Monitoring

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Advocacy Reporting Metrics and Dimensions

Advocacy reporting metrics and dimensions allow you to track engagement on content that is published from your Advocacy site. In this guide, you will learn about:Advocacy Dimensions Advocacy Metrics Channel Reporting Capabilities Note: The use of this capability requires Advocacy Marketing to be ena

experience:space

advocacy reporting metrics and dimensions

release:N-A

social

+16

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Profile Management (Distributed Users)

As a Distributed User, you can make changes to the profile information of your business social accounts, however, these will be monitored by the admins and will go live only after the admin(s) approve them. This feature helps brands monitor if their employees or social media executives share social

Distributed User

Manage Profiles on Distributed

social

Distributed

+4

Knowledge Base Article

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Governance (Distributed Admin)

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Copy and Paste in Task Sheet View

OverviewYou can use the copy and paste feature to duplicate text and other values from cells in a Task Sheet. You can duplicate the contents of individual cells, multiple cells or entire rows. Using Copy and Paste1. In Task Sheet view, select the cells you want to copy, right click and then select C

marketing

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Sheet View

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Reporting Charts

Sprinklr Reporting provides multiple Visulization Techniques to view the data in a widget. While configuring a widget , Visualization Type has to be selected. This can be modified later by editing the widget. TermDescriptionPivot TablePivot Table displays multiple dimensions and attribute levels whi

Service

Knowledge Base Article

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Data Visualisations

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Live Chat (Advocacy)

The Sprinklr Advocacy live chat is a communication tool that facilitates messaging between users over the internet. Advocates can utilize this feature to communicate with the support team, seeking assistance with understanding features or addressing any doubts they may encounter while using the advo

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Create Project Views

OverviewTask and Project Views allow you to visualize your work according to your needs. You can create and save multiple different views with filters set to the requirements of different team members or to visualize different aspects of your project. For a more detailed look at views and how to use

marketing

Knowledge Base Article

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Manage Project views

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Global Audio Settings

When an agent is connected to the customer, an agent can have flexibility in terms of audio output and input on the call controls settings. Agent can control the Input device audio setting, Output device audio setting, Ringtone Output device audio setting with ease.  Business Use Case Sprinklr offer

Service

Knowledge Base Article

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Headphones Integration in Call Controls