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About Link in Bio

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Overview: Setting up Outbound Contact Center

Sprinklr Outbound offers a comprehensive solution for managing outbound campaigns and optimizing customer engagement. With its advanced features and functionalities, businesses can streamline their outbound communication strategies and drive better results.  Setting up an outbound contact center inv

Service

Knowledge Base Article

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Setting up Outbound Contact Centre

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Create a Geo Location Template for WhatsApp Business

Location messages allow you to send a location's latitude and longitude coordinates to a WhatsApp user.​​​You can create a contact card template in Digital Asset Manager to send on WhatsApp Business. Geo Location Template- Field Description & LimitationField NameDescription & Limitation

Service

Knowledge Base Article

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Geo Location Templates

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

social

Knowledge Base Article

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Capabilities and Limitations

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Gallery Editor

Navigate to the Gallery Editor From Gallery Management, double-click on the Gallery preview.Overview of the Gallery Editor#TermDescription1Designer TabCustomize design experience through standard WYSIWYG controls. Change layout, card type, etc. Your Gallery will dynamically up

experience:space

Display - SES

release:N-A

gallery data tab

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Knowledge Base Article

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Gallery

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Capture and Analyse Voice Network Traffic Using Wireshark

OverviewWireshark is a free, open-source network protocol analyzer that lets you capture and review network traffic on the machine where it is installed. By analyzing this traffic, you can understand how data flows between the agent, Sprinklr, and provider media servers, and diagnose issues such as

Knowledge Base Article

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Capture and Analyse Voice Network Traffic Using Wireshark

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Supported Asset Types for Channels in Customer Journeys

It is mandatory to create Assets for every channel before you add them in the customer journey. Here is the details on all the supported asset types for respective channels that you can choose for a journey on Journey Facilitator. Supported Asset Types for ChannelsChannelMessage TypeSupported Asset

experience:space

Sprinklr Service

Assets for Customer Journeys

product:marketing

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Knowledge Base Article

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Channel Overview

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Discussion Forum (Advocacy)

The 'Discussions' menu option present on the left bar in the advocacy site enables advocates to express their opinions and engage in meaningful conversations with each other on various Threads and Topics curated by Site Administrators on the Advocacy site. ImportanceDiscussion forum encour

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

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Help and Support

OverviewThe Help and Support third pane provides access to our extensive knowledge base of help articles for Project Management and Collaboration as well as frequently asked questions at all times. The pane is context-based and shows you articles based on the Project Management module you have open

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Basic Functionalities

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Customize Pop-up in Task Calendar View

In the Task Calendar View, you can customize the details displayed in the task detail popup when you click on a task bar. ​​For example, upon clicking on “Product Launch Strategy” task bar in above screen, on the popup we see the Task Name and eight other task properties which are Start Date, Due Da

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Calendar View

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Set up Screener Questionnaire

The 'Screener Questionnaire' is a fundamental tool that plays a pivotal role in capturing vital user information, ensuring governance, content relevancy, and insightful reporting. This comprehensive guide delves into the significance of the Advocacy Screener, the crucial role it plays in s

Advocacy - SES

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advocacy admin console

Social - SES

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Knowledge Base Article

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Platform Configuration

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Reply Box Functionalities

How Agent Console provides a smart and efficient way for brands to resolve customer issues over social media and messaging platforms.Agent Console provides a comprehensive view of messages and cases, with full conversation history and details available in a single view. This console allows teams to

Service

Knowledge Base Article

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Agent Console (Legacy)

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Change Reporting Widget Data Visualization in Sprinklr Mobile App

In the Sprinklr Mobile App, you can update the visualization of data collected in Widgets by selecting new chart types. NoteYou can only change visualisation from the current chart to table chart.To Switch Current Widget Visualization to Table View1. Log into the mobile app and tap the Menu icon in

Insights

social

Knowledge Base Article

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Change Reporting Widget Data Visualization

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Stacked Twin Axis widget

The Stacked Twin Axis widget is a type of data visualization that combines two different types of charts in one plot to show multiple variables at once. The plot has two Y-Axis that shares the same X-Axis and displays different types of data. In the given example, the X-Axis displays positive and ne

Insights

Stacked Twin Axis Widget

Knowledge Base Article

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Types of Widgets

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Area widget

An Area widget is a graphical visualization widget that displays a chart of data points over time. The chart is usually in the form of a filled line graph, where the area below the line is colored to emphasize the extent of change in the data visually. The X-axis typically represents time, and the Y

Insights

Area Widget

Knowledge Base Article

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Types of Widgets

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General Settings

NameTypeDescriptionDefault ValueappIdStringApplication ID provided in embed code-localeStringBCP 47 compliant locale code to render the application in. Note: It will be supported only if added in the supported languages in the builder.derived default value of locale from user browser. user​{    id:

Service

Knowledge Base Article

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General Settings

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Survey Translations

The Translations Manager enables survey creators to provide a smooth, multilingual survey experience by overseeing all language versions from a single platform. It guarantees that every respondent receives the survey in their chosen language without the necessity of creating individual surveys, allo

Sprinklr Insights

26.1

Insights

Updated Article

Knowledge Base Article

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