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IVR Detailed Extract

IVR Detailed Extracts capture step‑by‑step information about how customers navigate through the Interactive Voice Response (IVR) system. These extracts provide a granular, event‑level view of every interaction that occurs before a caller reaches an agent, completes a self‑service action, or exits th

Sprinklr Service

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26.4

Knowledge Base Article

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Voice Data Extracts

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Adobe Analytics: Publishing and Reporting

Many customers use multiple data platforms to report on advertising data and gain insights. Sprinklr aims to provide a one-stop solution for all your data platforms in the form of integrations and so we bring to you the Adobe Omniture integration. This will allow you to fetch and analyze y

Integrations

Adobe Analytics

Knowledge Base Article

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Adobe

RS
Set Minimum Number of Posts in Order for a Gallery to Load on a Page

Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.To Set the Minimum Visible Post NumberNavigate to your Gallery and click on it to enter the editor.Click the Se

Display - SES

article:howto

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Social - SES

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Gallery

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Ignore duplicate emails

In case a customer mistakenly sends a duplicate email to a brand account, Sprinklr's email integration may grab and create separate cases for each instance of the email. This can result in inefficiencies and potential confusion for agents and customers alike.To prevent the creation of multiple

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Ignore duplicate email

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Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

Insights

alert

Scheduled Summary Report

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Listening Scheduled Summary Report

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Login Logout Extract

This documentation outlines the extract capturing agent login and logout timestamp data. The Login-Logout Extract provides session-level records reflecting when agents log in to and log out of the platform.Each row represents a unique login session and includes the corresponding login timestamp, log

Sprinklr Service

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26.4

Knowledge Base Article

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Agent Data Extracts

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Voice Report

Overview:Voice Report provides the entire information about the calls made (both inbound and outbound calls) from customer perspective. All the metrics provided in this glossary are at a “Call Level”. Each call is associated to a unique conversation Id corresponding to which all the details of that

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Knowledge Base Article

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Report Glossary

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Assignment Engine Details

The Assignment Engine is used to assign incoming cases or messages to specific teams or agents based on various criteria, such as language, priority, or customer profile. This feature is useful for optimizing case management workflows and ensuring that cases are assigned to the most appropriate team

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Knowledge Base Article

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Setting up Assignment Engine (Legacy)

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Direct Message (DM) Enablement Process in Sina Weibo

OverviewSina Weibo is a Chinese microblogging platform that blends features of Twitter and Facebook, making it one of the most widely used social media sites in China. In this article, we will walk you through how to enable the DM functionality in Sina Weibo.PrerequisitesAccount must be a verified o

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Sprinklr Social

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Engagement in Sina Weibo

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Monetise Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

social

Knowledge Base Article

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Other Publishing Capabilities

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Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

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Additional Features

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What is Intent Test Project?

OverviewIntent Test Project allows users to perform all testing-related activities and validate accuracy on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages on historical dataWe can also give feedback to the intent model for messages

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AI/NLP Testing

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Create Reports and analyse the performance of an Email Marketing Campaign

Once you have sent out the emails, you might want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure audience activity and demand generation funnel via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, and clicked emails, bo

marketing

Email Marketing

Email Reporting

Reporting

Knowledge Base Article

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Execute an Email Marketing Campaign

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Detailed Call States Extract

Detailed Call States Extract captures the detailed call states that a particular voice interaction goes through. It segments and provides granular, each call state-level records representing the different stages a call progresses through during its lifecycle.Each call generates multiple state events

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Importing Responses Data

The Import Survey Responses feature allows users to upload response data from external sources directly into a survey. This functionality is particularly useful for consolidating survey data collected through multiple channels or transitioning responses from legacy systems into a centralized platfor

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Navigate to Workflow Engine

There are two simple ways to navigate to  Workflow Engine, given you have Workflow Engine “View” permissions - From the launchpadOpen Sprinklr Marketing -> Marketing Tab -> Workflow Engine under Produce​You can also search for the Workflow Engine from the Search bar:

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

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Sort Content in Production Dashboard

In this article you will learn how content can be sorted according to different properties in List and Kanban view of the Production DashboardHow it worksNavigate to the Production DashboardsFrom the Dashboard Bar of the Production Dashboards window, click Sort By.Select the desired dimension from t

marketing

Sort Grouping Dimensions

Manage Production Dashboards

Production Dashboard

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Production Dashboard Actions

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Disable Instagram Comments

Disabling CommentsDisabling comments helps keep your brand’s post feeds free from spam and inappropriate content. Below are the steps to disable comments on Instagram:Steps to Disable CommentsGo to Engagement Dashboards and either create a new Instagram dashboard or use an existing one.Select a Medi

Engagement - SES

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Sprinklr Social

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Reply to Messages

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FAQs

We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new

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Knowledge Base Article

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Source Agnostic