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Refining Surveys Using AI-Powered Question-Level Suggestions

Question-Level Suggestions in Sprinklr Surveys help you identify and resolve potential issues within your survey. By analyzing the structure and content of your questions, they provide targeted feedback to improve clarity, relevance, and overall design. This ensures your surveys are optimized for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Refining

RS
Agent Status Change Report

The Agent Status Change Report displays the precise times when agent statuses change and the duration spent on each status. It provides detailed insights into the total time an agent spends in each status and tracks how often and how many days an agent enters a particular status. This data is pivote

Service

Knowledge Base Article

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Detailed Report Glossary

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Channel Overview - Social

The Channel Overview – Social Report is a powerful analytics and monitoring tool designed for contact centers and customer engagement platforms. It delivers both real-time and historical insights into customer interactions across social media channels such as Facebook, X (formerly Twitter), Instagra

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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How to Create a Contact Driver Model

A Contact Driver Model is a collection of contact drivers designed to cater to specific use cases within an organization's operations. For instance, consider a scenario where the contact drivers for customer support interactions differ from those for after-sales service inquiries. In such cases, dis

Service

Knowledge Base Article

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Creating Contact Driver Models

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What is Agent Capacity?

What is Agent Capacity?  In Unified Routing, agent capacity refers to the maximum workload or number of customer queries that an agent can handle simultaneously. To ensure uniform distribution of these calls/cases, Unified Routing allows administrators or supervisors to define the capacity for each

Service

Knowledge Base Article

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Setting up Agent Capacity

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About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

marketing

Knowledge Base Article

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Getting Started

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Stop Publishing without Workflow Completion (via Rule Engine)

Automate the process of recalling posts whose workflow has not been completed to ensure all the steps in the process are being followed, thereby upholding brand compliance.Example use case shown below: Any message with its workflow status = In Progress / Not Started / Rejected will get recalled when

marketing

Rule Engine

publishing

Knowledge Base Article

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Pre-Publishing Rules

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Naming Conventions for Sub-Campaigns

Automating the process of naming Sub-Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Sub-Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Sub-

marketing

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Supervisor Console Home Page Overview

The Supervisor Console Home page is a critical part of the Supervisor Console for managing and monitoring team activities. It provides supervisors a comprehensive overview of their team's key performance metrics, enabling them to quickly evaluate the performance of their agents, tickets, and te

Service

Knowledge Base Article

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Overview

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.The Rule Engine's wide array of conditions and action

marketing

Rule Engine Basics

Insights

social

+2

Knowledge Base Article

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Rule Engine

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Quality Scores Skills

Quality Scores Skills are defined sets of competencies used to evaluate an agent's performance at any point in time. Each skill is associated with specific checklist items. Proficiency in these skills is automatically calculated using scores from both manual and AI-audited checklist items that are m

Service

Knowledge Base Article

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Quality Score Skills

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Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Rank Management

Rank Management is an important feature of our Community designed to encourage user engagement and recognize active contributors. This ranking system incentivizes users to participate and contribute meaningfully to the platform. A user's rank is dependent on their frequency of engagement, quality of

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Gamification & Screener

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Create a Workflow

Automate the logical flow of user tasks on various entities with Workflow Engine.To Create a workflow:Prerequisite setup:Clearly lay out the brand’s process and identify the various phases in it.Create a picklist custom field named “MIlestone” on the required Asset classes to indicate the current ph

marketing

Workflow Engine

Workflow Creation

Knowledge Base Article

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Workflow Actions

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Design Tab in Admin Console

To Access the Design Tab 1. Click the New Tab icon in your Sprinklr Platform. Under the Sprinklr Social tab, click Admin Console within Engage. 2. In the Community window, hover over the Options icon alongside an Advocacy Community and select View Sites.3. Next to the site you'd like to make changes

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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About the Reporting Glossary

You can access the Reporting Glossary in-platform from Reporting Settings. The addition of the glossary allows you to quickly reference different Sprinklr and Channel Metrics definitions without the hassle of going outside of your workspace. You also have the ability to favorite your most commonly u

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Instagram Collab Posts Reporting

Instagram Collaboration (Collab) posts can now be filtered using the "Is IG Collab Post" filter with the value set to True in both Inbound Analytics and Social Analytics data sources. This functionality allows users to track and analyze the performance of collaboration posts effectively. U

social

Knowledge Base Article

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Reporting Glossary

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What are Media Stories?

As a PR professional, it is critical to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc., and often in these cases, time is of the essence. Traditionally, a PR professional would have to go through each and every published article to understand whi

Insights

Knowledge Base Article

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Media Stories

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What is Quality Management?

Quality Management is a powerful tool that helps contact centers deliver excellent customer experiences and improved agent performances. This is acheived by analyzing all customer interactions, both digital and voice, and by providing quality managers and supervisors with AI-driven agent quality and

Service

Knowledge Base Article

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What is Quality Management?

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Pinterest Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Pinterest. For example, How to track which segment of your audience is performing be

marketing

Knowledge Base Article

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Reporting & Analytics