Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Channel Overview - Live Chat

The Channel Overview - Live Chat summary offers a comprehensive overview, including the total number of cases, counts of open and closed cases, first resolution time, service level compliance for first resolution, average case closure duration, interaction details, and the current status of all case

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Dashboards

SH
Paid Pre Publishing Rule Conditions & Actions

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Getting Started

SH
How to Create and Use Facebook Playable Ads

Playable Ads are interactive video ads that let users try out the core functionality of an app or game, like a free demo, before they choose to download it. This will allow mobile app advertisers to drive higher quality and higher-intent users to install their apps with a try-before-you-buy experien

marketing

Knowledge Base Article

 • 

Create and Use Facebook Playable Ads

RS
Helper Endpoints

Endpoint: POST /paid/resource/user/accountsRequest Body:Field NameField TypeDescriptionaccountUserIdStringThe unique identifier of the account user.destinationTypeEnumThe type of destination associated with the ad or request.adObjectiveEnumThe objective of the advertisement campaign.startLongThe sta

marketing

Knowledge Base Article

 • 

Helper Endpoint

RS
Flutter Release Notes

iOS & Android Flutter SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.​Version 15.1.0Note:

Service

Knowledge Base Article

 • 

Flutter

RS
ADR Frequently Asked Questions

This article outlines some of the Frequently Asked Questions (FAQs) of Active Data Retention (ADR). A. Notification & scope of impact1. What is ADR and how does it work?Active Data Retention (ADR) is a paid entitlement that defines how long Sprinklr retains and provides access to your data acros

Knowledge Base Article

 • 

Active Data Retention (ADR)

RS
Channel Overview - Social

The Channel Overview – Social Report is a powerful analytics and monitoring tool designed for contact centers and customer engagement platforms. It delivers both real-time and historical insights into customer interactions across social media channels such as Facebook, X (formerly Twitter), Instagra

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Dashboards

SH
Supervisor Comprehensive Reporting Dashboard - Digital

This report provides a consolidated view for Supervisors or Team leads on their agents overall performance including their Login-Logout activity, Case Assignments, Productivity, Macro Application, Handling and Response SLA, Escalations and CSAT. ​Note: User and User Manager mapping is required. 

Service

Knowledge Base Article

 • 

Supervisor Persona Report

RS
Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

 • 

Setting up Skills

SH
Sprinklr Insights: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

17.4 New Features

Modern Research New Features

release_note

 • 

v17.4.0 (April)

SH
Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

 • 

Advanced Entities & Settings in Listening

RS
Setting Up Adhoc Email Distribution

Email distribution allows you to send customizable survey invitation emails to your customers in real time. You can trigger these emails instantly, schedule them in advance, or set them to activate based on external events. In this article, you'll be able to learn how to send emails on-demand (ad ho

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

 • 

Email Distribution

SH
Sprinklr Marketing : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern marketing and advertising

Modern Marketing

release_note

 • 

v17.7.0 (July)

SH
Sprinklr 16.10.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

16.10 Patch Release

Sprinklr Patch Release v16.10.0

+6

release_note

 • 

v16.10.0 (August-November)

SH
React Native Release Notes

iOS & Android React Native SDK​ Breaking Change: ​React Native Compatibility UpdateStarting with the July release, the minimum supported React Native version will be version 0.82. React Native itself no longer supports versions below 0.82, so the SDK aligns with that baseline. You must upgrade t

Service

Knowledge Base Article

 • 

React Native

RS
Self Monitoring- Voice

A Self-Monitoring Voice Report is typically used to track and assess the performance of voice interactions of the agents. It allows individuals or teams to monitor their own performance based on predefined metrics or KPIs. In contexts like contact centers, a self-monitoring voice report can help age

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Dashboards

RS
Reporting Overview

Sprinklr Service’s Reporting provides real-time and historical insights to enhance customer service operations, enabling data-driven decisions and improved customer satisfaction (CSAT). Access to detailed metrics and Key Performance Indicators (KPIs) enables you to quickly analyze customer-service t

Service

Knowledge Base Article

 • 

Introduction to Reporting

SH
Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.8 Summer Release (August)

SH
Sprinklr + Adjust integration

Leverage Sprinklr's Adjust integration to maximize your mobile app's potential and increase the efficiency of your paid ads.Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics

Adjust

Integrations

Knowledge Base Article

 • 

Integration Guides

SH
Sprinklr v15.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touch-point. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:marketing

Modern Marketing Capabilities

Winter Release

+6

release_note

 • 

v15.2.0 (February)