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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

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Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

+6

release_note

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v16.4.0 (March/April)

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Ad Set

1. The channelId refers to the unique identifier of an entity within the Native Channel.This case facebook 2. For publisherPlatforms,positions, devicePlatforms Supported values can be fetched via EnpointHelper Endpoints - Default Ad Placements Field NameField TypeField ValuesDescriptionUpdate Suppor

marketing

Knowledge Base Article

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Facebook

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Manage Schedule Scenarios

Schedule Scenarios are utilized to create agent schedules in Sprinklr WFM. They are designed to align with business hours, shifts, and defined activities, following scheduling guidelines such as maximum weekly working hours, preferred shifts, week-offs, and shift rotation rules. Schedule Scenarios i

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

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Schedule Scenarios

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Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

 • 

Getting Started

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Paid Rule Conditions & Actions

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming manu

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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Instagram Capabilities and Limitations

Being one of the most downloaded apps, Instagram offers a unique opportunity for brands to engage at the forefront of trends. This article will help you understand the capabilities that Sprinklr provides for using Instagram as a social media platform - set the right expectations and optimize your ch

social

Sprinklr Social

Social - SES

Service

+2

Knowledge Base Article

 • 

Getting started

SH
Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

marketing

April 2020 New Capabilities

New Capabilities and Enhancements

+4

release_note

 • 

v15.4.0 (April)

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook

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Understanding CFM (Survey) Metrics and Dimensions

This article explains the placement and purpose of each CFM analytics dimension and metric used for data visualization and filtering. It also offers guidance on two key features: the Standard Analytics Feed, an automatically generated report that streamlines survey analysis with AI-driven insights l

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Metrics and Dimension

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Create & Manage

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Metrics and Dimensions supported in Listening

Understanding and analyzing metrics and dimensions in Social Listening is crucial for deriving actionable insights and making informed decisions. By measuring important metrics and leveraging relevant dimensions, you can evaluate your listening efforts effectively and optimize your strategies for be

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Metrics & Dimensions

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Sprinklr Release v15.11.0 - October 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

October Release 15.11

Release 15.11

October 2020 New Capabilities and Enhancements

+4

release_note

 • 

v15.11.0 (October)

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

 • 

Troubleshooting & FAQs

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Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.The C

Service

Knowledge Base Article

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Detailed Report Glossary

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Frequently Asked Questions - TikTok

In this article we will cover the most frequently asked questions about TikTok Business.FAQsSome metrics are not showing up in the brand’s dashboard. Is something broken?These metrics are refreshed in T+24 hours (UTC time) from the post being published at TikTok's end itself.Account-levelTikTok Foll

Frequently Asked Questions

social

faq

TikTok Business

Knowledge Base Article

 • 

Know more - TikTok

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Source Verification FAQs

Get answers to the most frequently asked questions about verifying sources supported by Sprinklr.​What does Source Verification mean in Sprinklr?Source Verification in Sprinklr is a process to determine if Sprinklr’s Listening can pull data from specific sources. Source verification is a two-step pr

Source Verification

Insights

Source Verification FAQs

Knowledge Base Article

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FAQs

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Troubleshooting and FAQs

Agent Assist FAQsHow can we enable and configure all the capabilities of Agent Assist?To enable and configure the capabilities of Agent Assist, the process involves raising a request with the support team. Each feature has its own enablement process, and once enabled for the partner, basic sanity ch

Response Compliance

Service

Knowledge Base Article

 • 

Troubleshooting and FAQs

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Setting up Closed Loop Feedback

Closed-loop feedback in Sprinklr allows brands to take immediate action based on customer responses by creating, assigning, and escalating cases based on survey feedback. Let’s examine the setup in detail.Prerequisites for Setting Up Closed-Loop FeedbackEscalation Criteria: Brands can automatically

Insights

Knowledge Base Article

 • 

Setting Up Closed Loop Feedback