Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.1K)

SH
How are Pacing Control Strategy Groups Metrics Calculated?

Pacing Control helps you monitor your spend throughout the campaign duration. It provides a straightforward representation of how your advertising campaigns perform on a daily basis in order to minimize under or overspends while simultaneously achieving your advertising goals.We have specified all t

marketing

Knowledge Base Article

 • 

Reporting & Analytics

RS
User Availability SLA

Overview:​​The User Availability Report allows users to analyze and monitor agent availability and status within a given time range. This report has a record of every single availability status change and login status and the time in status will populate once the status is removed i.e. Time in statu

Service

Knowledge Base Article

 • 

Report Glossary

SH
Virtual Background for Agents

You can now allow your agents to apply a virtual background during video calls with customers which allows them to take calls from anywhere by removing distractions in the background while maintaining utmost professionalism and encouraging remote collaboration. Allow agents to use custom images or b

Service

Knowledge Base Article

 • 

Additional Features

SH
What is Intent Test Project?

OverviewIntent Test Project allows users to perform all testing-related activities and validate accuracy on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages on historical dataWe can also give feedback to the intent model for messages

Service

Knowledge Base Article

 • 

AI/NLP Testing

SH
Managing Records in Journey Facilitator

Entities are objects that are stored inside a database. There are 3 types of entities: System Entity, Standard Entity (Entities which are common across all partners like case/profile/task) and Custom Entity (Entities which are made customized to the requirement of the client). Every entity consists

Service

Journey Facilitator

Knowledge Base Article

 • 

Journey Builder

RS
Sprinklr Copilot for Listening Dashboards

The Sprinklr Copilot for Listening Dashboard is designed to enhance your data analysis experience. It leverages generative AI to deliver key insights in concise, natural language while detecting anomalies, highlighting key trends, and uncovering the root causes of data changes. It leverages all the

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

 • 

Sprinklr AI+

SH
What is Message Validation?

OverviewMessage Validation allows users to perform all testing-related activities on the platform.Once you have built the model, we can evaluate the accuracy of an intent model by validating messages with different expressions.We can also give feedback to the intent model for messages that are not c

Service

Knowledge Base Article

 • 

AI/NLP Testing

SH
How to Create and Manage Ads Manager Exports

In Sprinklr Ads Manager, you can apply the necessary filters and export your campaign details. With Ads Export, you can download a spreadsheet with the details of your Paid Initiatives, Ad Sets, or Ad Variants. To maintain the same format across regions and teams, you can also create templates

marketing

Knowledge Base Article

 • 

Create & Manage

RS
Voice Report (Customer)

The Voice Report (Customer) provides comprehensive details about calls from a customer perspective, covering both inbound and outbound calls.Each call is associated with a unique Conversation ID, which represents the most granular level of detail in this report. All records are stored based on this

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Detailed Report Glossary

SH
Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

 • 

SSO

SH
FAQs

We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new

Service

Knowledge Base Article

 • 

Source Agnostic

SH
What are Entities?

OverviewEntities are nouns that customers use, such as product names or colors. However, entities can also be values like email addresses, serial numbers, or the last four digits of a credit card. These entities are detected from the data using a model that employs POS (part of speech) dependent rul

Service

Knowledge Base Article

 • 

Setup Entities

SH
Add Content from the Editorial Calendar

The Editorial Calendar gives your team insight into content strategy and allows them to collaborate efficiently, equipped with the right information. It also allows you to add Events, Sub-Campaigns, Campaigns, Messages, Message Ideas, Paid Initiatives & Ad Creatives. To Create Content in Editori

Editorial Calendar

marketing

Knowledge Base Article

 • 

Content Creation

SH
View and Filter Suggested Content on Distributed

Admins can suggest content to the Distributed users, based on their understanding of the importance of posts or assets. Distributed users can use the suggested content to increase the visibility of the brand among their social circle. They can view as well as filter the suggested content on the Dist

View Suggested Content on Distributed

Filter Suggested Content on Distributed

social

Social - SES

+1

Knowledge Base Article

 • 

Engagement (Distributed User)

RS
Use Advanced Filters and Tags for Better Search (Advocacy)

Sprinklr allows you to tag your posts with specific keywords. This capability enables you to categorize posts, offering additional context and facilitating easy content discovery with just a click, followed by the application of filters on the search page.​ Admins can set up Advanced filters and tag

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Administration

RS
How to Create a Contact Driver Model

A Contact Driver Model is a collection of contact drivers designed to cater to specific use cases within an organization's operations. For instance, consider a scenario where the contact drivers for customer support interactions differ from those for after-sales service inquiries. In such cases, dis

Service

Knowledge Base Article

 • 

Creating Contact Driver Models

RS
Add a Composite Tool

The Composite Tool allows you to combine multiple individual tools into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Tool Addition: Build composite tools by adding individual tools step-by-step for customized

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Automation Tools

RS
Security Settings

Security Settings allows admins to setup security configuration details to control login and access restrictions for users. This article covers the permission required to edit the security configurations and how to set up the login and access restrictions for users in Sprinklr. To Manage Permissions

social

Knowledge Base Article

 • 

Others

SH
Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

marketing

Insights

social

Create Macro

+3

Knowledge Base Article

 • 

Macros

SH
Ad Comment Reporting Value Proposition

​PersonaProblemSolution1. Media Planner, Media Executioner​​​​​​​​​2.Ads Insights AnalystBrands risk losing control of their messages, and any negativity posted online could turn new consumers away.​​​​​​​Difficulty in getting insights on sentiment analysis of people's reviews and comments.With

marketing

Knowledge Base Article

 • 

Getting Started