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How To Add Youtube Keywords for Social Listening

IntroductionEnhance your YouTube data pool effortlessly with the YouTube Keywords Manager by Sprinklr. Now, you can register and deregister keywords specific to your brand or industry directly from the platform, without the need to raise any support requests. Seamlessly manage your keywords budget a

Insights

Knowledge Base Article

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Youtube Keywords Manager

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What can you do with Engagement dashboards?

Engagement within Sprinklr provides a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to manage inbound messages across social channels through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolut

Engagement

Engagement - SES

Create Channel Specific Column

social

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Knowledge Base Article

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Engagement Dashboard Fundamentals

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Trigger Marketing Journeys Using Macro for Contacts or Cases (Distributed User)

Distributed Users can trigger marketing journeys on their personal leads on Sprinklr Distributed. The omni-channel marketing journey can be triggered at a contact level or a case level. This will help the Distributed Users to filter the leads and engage in one-on-one with the qualified leads. Prereq

Trigger Marketing Journey

Automate Marketing Campaigns

Trigger Marketing Journey Using Macro at User/Case Level

Marketing Automation

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Knowledge Base Article

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Service (Distributed User)

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Manage Roles

In Sprinklr, Permissions define the actions that a user can perform. A Role is a collection of permissions that an administrator assigns to a user or user groups. In Sprinklr there are three types of Roles: Workspace Roles, Global Roles with Local Scope, and Global Roles with Global Scope.Workspace

experience:space

Insights

release:N-A

delete roles

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Knowledge Base Article

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Roles and Permissions

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Agent Journey

At the time customer books an choose, the case is soft-assigned to an agent and that agent is notified of the same. Soft- assignment means that the agent's capacity is blocked so that customers are not able to double-book an agent. Four types of notifications: At the time appointment is created

Service

Knowledge Base Article

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User/Agent Journey

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Share to Instagram in Advocacy

You can share Links, Images, and Videos (as posts, reels, carousels, and stories) from the Sprinklr Extend mobile app to Instagram. You can share it on an Instagram Feed, directly to the chat, or in the Story. Only the image or video from the Sprinklr advocacy post will be shared, meaning no text fr

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Use Cases of PCI-Compliant Secure Forms

PCI compliance is used in a variety of industries and situations where sensitive payment information is collected stored, or transmitted. Some common use cases includeOnline RetailE-commerce websites must comply with PCI standards in order to accept credit card payments onlineHealthcareHealthcare pr

Service

Knowledge Base Article

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PCI Compliant Secure Forms

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Customize the Start Day of the Week in Editorial Calendar

You can customize the start day of the week in Editorial Calendar as per your requirements as the week in different geo-locations starts on different days. For example, in the US, the week starts on Sunday and in Europe, the week starts on Monday. Customizing the week's start day will enable yo

Editorial Calendar

marketing

Knowledge Base Article

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Calendar Views Customization

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Noise, Volume, Rate of Speech Detection

AI identifies noise, volume and rate of speech indicators in the voice of both customers and agents.VolumeIn audio processing, "loudness" refers to the perceptual intensity or volume of a sound. A loud message indicates a higher volume, making it more prominent. Conversely, a "feeble&

Service

Knowledge Base Article

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Voice Analytics

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External Shareable Link

Learn how to generate an external shareable link to your reporting dashboard in order to share the dashboard externally, i.e. with external users.It is often required to share reports with users who do not have their accounts within Sprinklr. This can easily be achieved using the Get

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Location Insights column in Engagement Dashboard

Learn how you can create a Location Insights column and add it to an Engagement dashboard.Sprinklr supports Location Insights columns in the Engagement dashboards. By configuring a Locations Insights column, you can see a stream of message content based on the Location(s) that you select. Besides, y

Insights

Knowledge Base Article

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Advanced Concepts

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How to Remove Applied Strategy Group Optimizations

Based on the requirements, you can exclude various Strategy Group optimizations applied to different ad entities. This capability is currently supported for Smart Ad Rotation, Smart Bidding, and Stop Loss optimizations.Things to RememberYou can exclude your applied Strategy Groups at

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Benefits of Campaign Monitoring

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. How Brands utilise Campaign monitoring ? One major telecommunications company implemented voice campaign management to optimize its outbound calling campaigns. By analyzing call data and optimi

Service

Knowledge Base Article

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Campaign Monitoring

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Difference between Outbound, Post Publishing, Pre-Publishing & Autofill Rules

​Autofill Rules​Autofill Rules are applied to outbound messages that are applied when the message is created. These rules can be used to autofill certain message properties by configuring conditions and actions for messages when they are drafted or sent for approval.​​Outbound Rules​Outbound Rules a

Autofill

marketing

outbound

Rule Engine

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Knowledge Base Article

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Outbound Rules

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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Show caption preview for scheduled and draft posts while playing the video

Sprinklr allows you to view the captions for video posts in the draft and scheduled stages, ensuring consistency with the published posts where captions are already displayed. This feature will be available across all video posts, regardless of the channel. You can easily view the video captions in

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Sprinklr Insights: 26.4.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Why use Marketing Persona Apps?

Most of the Sprinklr Marketing users have relevant roles within their organization and have specific workflows within Sprinklr. For such users who have limited actions to perform within Sprinklr, getting exposed to the holistic Sprinklr interface results in a lot of time spent navigating to the righ

marketing

Persona Apps

Knowledge Base Article

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Why Use Marketing Persona Apps?

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Getting Started for Agents

As an agent, your role is essential in delivering excellent customer service and maintaining operational efficiency. This section helps agents understand how to navigate and use Sprinklr Workforce Management (WFM) effectively. It outlines the essential steps for managing your daily schedule and rout

Service

Knowledge Base Article

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Getting Started for Agents