Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Sprinklr Service: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

marketing

17.10 Release

Modern Care Release

release_note

 • 

v17.10 (November)

RS
Sprinklr Marketing: 20.7 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

SH
Surveys on Community

Surveys are an integral part of obtaining valuable customer feedback and insights, a vital aspect for businesses looking to enhance their products and services. Community product is natively integrated with Surveys feature that allows you to send surveys to users seamlessly and efficiently when they

Service

Knowledge Base Article

 • 

Native Sprinklr Integrations

RS
Configuring a Record Card

This article outlines the information on configuring a Record Card.​There are two types of Record Cards:Card with Header – Allows adding a header title and sub-header field, in addition to fields, tags, and actions.Card without Header – Does not include a header section; only allows configuration of

Knowledge Base Article

 • 

Configure a Record Card

SH
Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

 • 

Paid rules

SH
Sprinklr 17.1.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.1 Release Notes

17.1 Modern Marketing & Advertising Release Notes

17.1 New Capabilities

17.1 New Features

release_note

 • 

v17.1.0 (January)

SH
Native Release Notes

iOS & Android Native SDK​ Note: Minimum Supported Xcode Version UpdateStarting with release 14.0.0, the minimum supported Xcode version is Xcode 16.1.Action Required: Update your development environments to meet this requirement and ensure compatibility without disruption.Version 15.1.0Note: Th

Service

Knowledge Base Article

 • 

Native

RS
Understanding Service Analytics Data Source

Sprinklr Service’s Reporting and Analytics (also called Reporting) provides detailed insights on Key Performance Indicators (KPIs) and enables you to quickly analyze customer-service trends and insights.Reporting in Sprinklr involves creating Widgets and configuring the Metrics and Dimensions accord

Service

Knowledge Base Article

 • 

Understanding Service Analytics

SH
Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

Inbound Rule Conditions

Inbound Rules

social

Knowledge Base Article

 • 

Benchmarking rules

SH
Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

social

Knowledge Base Article

 • 

Inbound rules

SH
Sprinklr Service: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern Care

Post 17.4 Patch Changes

release_note

 • 

v17.7.0 (July)

SH
YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

 • 

YouTube Video Insights

SH
YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

 • 

Report on YouTube activities

SH
Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

 • 

Create Live Chat Application

RS
Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

SH
Gather Customer Responses through Voice IVR

​The "Gather customer response" node enables you to take input from the customer. This node is used when you want to take different paths/ actions for different use cases in the IVR. Use cases of Gather Customer Response nodeTo take different actions based on different user inputs. For example - “Pr

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Setup Brand Communication and Take Customer Input

SH
Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

 • 

Creating a Guided Workflow

SH
Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

+7

Knowledge Base Article

 • 

Queue rules

RS
Sprinklr Marketing: 20.2 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

SH
Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

26.1

Importing Profiles

Sprinklr Service

Service

+2

Knowledge Base Article

 • 

Validation Rules