Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

 • 

Customizable Styling

SH
Ads Settings Roles & Permissions

Ads Roles and Permissions with respect to Ads Settings play a critical role in managing access and responsibilities within digital platforms. This article will explain in detail the permissions for Ads Settings, outlining the specific privileges and controls available to users tasked with managing a

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Ads Settings

SH
What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

RS
Consumption Analytics

Consumption Analytics is the Data engine used to provide Reporting insights into alerts. Reporting will show all users who are the alert recipient for any given selected alert. You can provide reporting on alerts using the following metrics and dimensions.MetricsMetricsDescriptionAlert Count Th

experience:space

feature:reporting

article:howto

reporting on alerts

+8

Knowledge Base Article

 • 

Create a widget

SH
AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

Insights

AI Dimensions in Benchmarking

Knowledge Base Article

 • 

Advanced Concepts

SH
Create and Use TikTok Lead Forms

TikTok Lead ads allow you to find people who may be interested in your products or services and get them to share their information with you directly on TikTok. You can create TikTok Lead Forms in Sprinklr Marketing (Ads) to cultivate prospects and engage leads on TikTok and improvise your business

marketing

Knowledge Base Article

 • 

TikTok Advanced Capabilities

RS
Voice Configurator in Voice Settings

The Voice Configurator in Voice Settings is a central hub for administrators to manage and configure various voice-related settings. It provides a unified interface for handling Voice Outbound, Voice Inbound, and Voice Recording settings, simplifying the implementation and customization of voice fun

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Voice Configurator

RS
Secure File Transfer Protocol (SFTP) User Sync Guide

Overview Sprinklr Advocacy supports integrating external user data through a Secure File Transfer Protocol (SFTP) workflow. This allows you to upload your files on a scheduled basis, enabling updates to user information, custom fields, and screener questions directly into the Advocacy platform. In t

Advocacy - SES

social

Sprinklr Social

Social - SES

Knowledge Base Article

 • 

User Management

RS
Project Tabs in Production Dashboard

The Production Dashboards in Sprinklr now include project tabs, designed to enhance project visibility across portfolios. You can add project tabs to your dashboard, allowing you to manage and track projects across multiple portfolios in one place. This article explains how to add and edit project t

marketing

Knowledge Base Article

 • 

Tabs Configuration

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.7 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.7 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.7 Release (5th July '25 Onwards)

RS
Sprinklr Insights: 19.11.1 Capabilities and Enhancements

Sprinklr Insights' latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Insights' latest release:Sprinklr InsightsSprinklr

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.11.1 Patch (Dec 3-18, '24)

RS
Survey Response Overview

The Responses tab in Sprinklr Surveys serves as a centralized hub for all collected survey data. Displayed in a clear tabular format, it enables users to easily view and analyze individual responses. Each row corresponds to a single response and includes key information such as the response ID, dist

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Response

RS
Call Prioritisation in Voice Blended Work Queues

Call prioritization in voice-blended work queues determines how scheduled callbacks are queued and dialed when both inbound and outbound voice interactions share the same queue. In a blended environment, inbound calls and outbound callbacks compete for the same agent pool, making it essential to man

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Additional Use Cases

SH
LinkedIn - Standard Reporting Dashboard

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Standard reporting dashboards

SH
Introduction to Dynamic Video Templates

Why do you need video templates?Today videos have overpowered all other forms of content on social media platforms. Be it short-form videos like Facebook status videos, Instagram shorts, or long-form videos like Youtube videos, videos are everywhere. Businesses invest and depend on design agencies t

marketing

Knowledge Base Article

 • 

Video Templates in Sprinklr - Overview

SH
Sprinklr Social: Patch Changes (18.5.2)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

 • 

v18.5.2 (July)

SH
Callbacks in Sprinklr

Business use caseThe business use case is to ensure agents are able to reach out to customers via voice channel swiftly, post a prior contact or attempt of contact by the customer to a brand via any of the available channels.Impact created by Callbacks on businessCallbacks assist businesses in rampi

Callbacks

Service

Voice

Knowledge Base Article

 • 

Callback Overview

RS
Conditions Applicable on Journey Facilitator - Advocacy

The Journey Facilitator feature allows admins to send automatic email nudges to you based on specific conditions. These nudges aim to reactivate you on the advocacy platform. Admins can select from various conditions to create cases for sending these emails. Below are the conditions that can be used

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Journey Facilitator in Advocacy

SH
Media Impact Score

“Single North star metric that illustrates if the PR efforts are on the right track.”​As we know that there are a wide variety of metrics that capture different aspects of a PR job function. Presenting all these metrics to an executive is often overwhelming and hence not actionable. Modern-day leade

Insights

Knowledge Base Article

 • 

Data related

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 20.10 Release Notes

Sprinklr Unified Platform and Cross Products' latest 20.10 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows. ​

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)