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Create Community

With Sprinklr Communities, you can create an environment where you as a brand can engage with customers directly and where customers can interact with each other in order to resolve issues, provide product feedback to internal teams, and help to reduce churn with initiatives focused on customer bran

Sprinklr Service

20.10

Service

26.1.1

+2

Knowledge Base Article

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Customize your Community

RS
SIP Trunk

A SIP trunk is a virtual connection that enables businesses to make and receive voice calls over the internet using the Session Initiation Protocol (SIP), replacing traditional phone lines. It links a Public Switched Telephone Network (PSTN) carrier or Session Border Controller (SBC) with Sprinklr,

Sprinklr Service

New Article

20.10

Service

+1

Knowledge Base Article

 • 

SIP Trunk

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Manage Accounts

Once you add an account within Sprinklr, you can view and edit your account details, add web analytics to your saved account, and deactivate/reactivate or remove the account permanently. Sprinklr supports over twenty-eight social channels. You can add an account from Account

marketing

Insights

social

Manage Accounts

+2

Knowledge Base Article

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Account

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)

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Configuring Triggers

This article is a product configuration guide. It walks step‑by‑step through the trigger configuration interface and explains what each field does, using simple examples.​Accessing Triggers in Entity Studio : Access Entity Manager from the Entity Studio tab.Click Standard or Custom on the Entity Man

Knowledge Base Article

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Triggers

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Reporting on Surveys

How you can leverage Care reporting to analyze and organize the main findings of your customer care surveys and identify key areas of improvement. With reporting, you can measure customer satisfaction and provide actionable insights for business development.Sprinklr supports reporting for customer c

Service

Knowledge Base Article

 • 

Module Wise Use Cases

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Create and Use Meta Lead Forms

Lead ads allow you to find people who may be interested in your products or services and collect information from them. You can create Facebook Lead Forms in Sprinklr Marketing (Ads) to customize and capture information that is important to your business. You will also be able to grow inbound inquir

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Release v16.4.0 - March/April New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

March 2021 Patch Releases

Sprinklr Release v16.4.0

+6

release_note

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v16.4.0 (March/April)

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Sprinklr Service: 20.2 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.2 Release (4th Feb '25 Onwards)

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Compose X Ads

Leverage the Sprinklr Ads Composer to compose X ad campaigns and attract more traffic from your posts.Advertising on X using Sprinklr Marketing (Ads) makes it easy to maximize the effectiveness of your advertising program. It allows you to automate campaign optimization, reduce costs, and achieve ef

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

 • 

Publish Twitter Ads

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Ad Set

1. The channelId refers to the unique identifier of an entity within the Native Channel.This case facebook 2. For publisherPlatforms,positions, devicePlatforms Supported values can be fetched via EnpointHelper Endpoints - Default Ad Placements Field NameField TypeField ValuesDescriptionUpdate Suppor

marketing

Knowledge Base Article

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Facebook

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Omnichannel Queue Report

The Omnichannel Queue Report delivers a unified, contact‑level view of workload performance across voice and digital channels. It calculates and visualizes key operational, service, and workforce metrics at both Parent and Child workload levels, ensuring consistent measurement across all interaction

Knowledge Base Article

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Detailed Report Glossary

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Manage Schedule Scenarios

Schedule Scenarios are utilized to create agent schedules in Sprinklr WFM. They are designed to align with business hours, shifts, and defined activities, following scheduling guidelines such as maximum weekly working hours, preferred shifts, week-offs, and shift rotation rules. Schedule Scenarios i

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

 • 

Schedule Scenarios

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Sprinklr Service: 20.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.4 Release (5th Apr '25 Onwards)

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

 • 

Getting Started - Facebook

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Instagram Capabilities and Limitations

Being one of the most downloaded apps, Instagram offers a unique opportunity for brands to engage at the forefront of trends. This article will help you understand the capabilities that Sprinklr provides for using Instagram as a social media platform - set the right expectations and optimize your ch

social

Sprinklr Social

Social - SES

Service

+2

Knowledge Base Article

 • 

Getting started - Instagram

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Paid Rule Conditions & Actions

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming manu

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

 • 

Paid Rule Properties

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Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

April 2020 New Capabilities

New Capabilities and Enhancements

Sprinklr Release v15.4.0

+3

release_note

 • 

v15.4.0 (April)

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Ad Variant

Field NameField TypeDescriptionUpdate SupportedChange TypechannelIdStringIdentifier for the ad channelNidStringUnique identifier for the ad variantNnameStringName of the ad variantYNAMEstatusAdVariantStatusEnumStatus of the ad variantACTIVE, PAUSED, DRAFTYSTATUScreativeTypeStringType of creative use

marketing

Knowledge Base Article

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Facebook

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Unified Analytics Metrics

​Metric Display NameDescriptionFollowers At Post Time (Total) (Unified Analytics)This is a Sprinklr common metric to total all of the various types of followers across social networks. It pinpoints the number of followers at the time of your post. This metric must be used in conjunction with dimensi

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Create & Manage