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Reporting Charts

Sprinklr Reporting provides multiple Visulization Techniques to view the data in a widget. While configuring a widget , Visualization Type has to be selected. This can be modified later by editing the widget. TermDescriptionPivot TablePivot Table displays multiple dimensions and attribute levels whi

Service

Knowledge Base Article

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Data Visualisations

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What user level preferences are available in the care console?

User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Create a Rule Batch

Rule batches are used to categorize and organize rules to make them run in a particular sequence. A rule batch has multiple rules stacked together in a specific order. You can drag and drop the rule batch columns in order to make them run in the desired sequence. You can also drag and drop rules wit

experience:space

cloud:care

article:howto

release:N-A

+5

Knowledge Base Article

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Introduction to Rule engine

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Introduction to Conversation Analytics

Conversation Analytics is a method of analyzing customer conversations to gain insights into their behavior. The ultimate goal of this process is to use the collected intelligence to improve customer engagement and satisfaction by delivering personalized interactions. Conversation Analytics can prov

Service

Knowledge Base Article

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What is Conversational Analytics?

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Introduction

​Email customer service is a method of providing customer support via email. It involves responding to customer inquiries, questions, complaints, and feedback through email communication. It provides several benefits to both the company and the customer. For the company, it can help to reduce the c

Service

Knowledge Base Article

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What is Email Customer Service?

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Product Insights Value Realization dashboard

UseOpportunityValueUse a Counter that outlines how products in the platform are rated, and the collection of mentions and insights about said products.Use filters to break down a certain value/number on the counter by brand, product, or attribute. Deep Dive to look at metrics like mention volume, ex

Product Insights Value Realization Dashboard

Insights

Knowledge Base Article

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Dashboards

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Widget visualization type - Line Chart

A line chart, also known as a line graph, is a graphical representation of data that shows changes in data over time by connecting a series of data points with straight lines. Line charts are often used to display trends in data over time, with each point representing a specific time period and the

social

Reporting - SES

Social - SES

Knowledge Base Article

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Data visualisation types

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API to check visibility criteria for Sprinklr Live Chat

You can control the visibility of the Sprinklr Live Chat depending upon three conditions - Business Hours, Pending Cases in the Queue, and Agent's Availability.You can use this SDK to check the availability of the live chat widget based on the visibility configuration in the Live Chat builder.

Knowledge Base Article

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API

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Add New Custom Columns

By default, when the task sheet view is created, it comes equipped with seven standard columns: Title, Task ID, Status, Priority, Assignee, Start Date, and End Date. The objective of this article is to learn how to add a new custom column to your task sheet. Permission needed to add a custom task sh

PM_POPULAR_2

marketing

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

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Columns in Tasks

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About GDPR and Privacy Cloud

General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This law applies

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

RS
Call Details Extract

Call Detail Extracts captures detailed information about every inbound and outbound call handled within a voice channel. This indicates data from a customer perspective, treating each customer call as one and mapping metrics related to that, where every row is governed by a single conversation ID.T

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

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Managing a Unique Metric

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Post-Publishing Rules Conditions & Actions

The following conditions are available for users to select while creating a Post-Publishing Rule.Post-Publishing Rule — ConditionsConditionsDescriptionsThe channel properties of the MessageSet the condition based on the following Channel properties:AccountAccount Owner User IDAccount TypeChannelChan

marketing

Actions

Rule Engine

publishing

+1

Knowledge Base Article

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Post-Publishing Rules

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Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

RS
View Details Pane for Dashboards in Distributed

Sprinklr allows you access to the details pane so that you can view Message/Profile properties, activity, and more in the Distributed platform. You can also add relevant notes in the details pane(third pane). Besides, you can access the drill-down in the details pane. This capability elimi

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Sprinklr Social: Patch Changes (18.8.3)

Sprinklr's 18.8.3 patch release brings you new capabilities to facilitate your business and help you create a significant customer experience.

Sprinklr Social Release Notes

18.5 Release

marketing

Insights

+3

Knowledge Base Article

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v18.8.3 (October)

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Outbound Voice Overview

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

Service

Voice

Knowledge Base Article

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What is Outbound Voice?

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Reward Setting and Configuration

This article provides a detailed guide for setting up Reward Engine configurations, including points-to-token conversion, dollar value per token, and token expiry settings. These settings provide the foundation for how rewards will work on the platform, enabling admins to align the reward system wit

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Settings and Configuration

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What is AI Creative Insights?

SUMMARYThis article covers the overview of AI creative Insights. With AI creative monitor the performance of your ad creatives and design effective campaigns that result in a greater ROI.insightsWhat is AI Creative Insights70% of campaign performance is driven by CreativesAs the competition on socia

marketing

Knowledge Base Article

 • 

Getting Started

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Auto-Suggest Type-Aheads and Entity List Template

Auto-Suggest Type-AheadsAuto-suggest type-ahead in live chat refers to the proactive generation of suggestions or recommendations as users start typing their queries during a live chat session. This functionality leverages real-time analysis of user input to prompt relevant responses, commonly in th

Service

Knowledge Base Article

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Type-Aheads and Entity List Template