Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
Content Creator Persona App

Content creators are users within an organization or external agencies who are responsible for planning, creating and publishing content across one or more marketing channels, ensuring that the content aligns with the brand's campaign objectives. A content creator would typically have the follo

marketing

Persona Apps

Content Creator

Knowledge Base Article

 • 

Content Creator Persona App

SH
Supervisor Console Permission

Organizations can have agents and supervisors working at different levels. A supervisor might not require edit access of the agent dashboard but wants to only view the dashboard for live monitoring. An agent should not be able to view other agent's acitivity. In Sprinklr, we govern these by creating

Service

Knowledge Base Article

 • 

Supervisor Console Governance

RS
Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

 • 

Report Glossary

SH
Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

 • 

Getting started

SH
Customer Initiated Video Call

Journey #1Customer calls when agent already assignedTwo separate error messages will be displayed to the customer if there are distinct errors for the microphone and camera. In the images below, one error message is for the disabled microphone permission in the browser, while the other error message

Service

Knowledge Base Article

 • 

User/Agent Journey

RS
MS SharePoint Integration in Advocacy

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS SharePoint. Supported WebpartsContent Feeds  Recommend ContentImportance Employees c

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations

RS
Copy and Paste Widgets in Display

Sprinklr allows you to easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.To Copy and Paste Widgets in DisplayClick the New Tab icon . Under the Sprinklr Social tab, click Display within Analyze. Select the Widget you would like to copy by clicking on it.C

Display - SES

social

Social - SES

Knowledge Base Article

 • 

Display

SH
Restrict an asset

There might be a scenario when you have planned to use a certain asset for a specific campaign or post and do not want it to be used in any other campaigns. In this case, you can leverage the Sprinklr feature to restrict assets which provides you additional control and governance over your assets. T

DAM - SES

Restrict asset

social

Asset Restriction

+2

Knowledge Base Article

 • 

Manage assets

SH
Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

marketing

campaigns

+5

Knowledge Base Article

 • 

Lock/Unlock Messages

SH
Geo Map Widget

A Geo Map widget provides an easy-to-understand visual representation of data across different geographic regions. Each country is represented by a shade to reflect the value of the data being displayed.To add a Geo Map widgetNote: The Geo Map widget can be added to any custom Listening dashboard if

Geo map widget

Insights

Knowledge Base Article

 • 

Types of Widgets

SH
How to See AppsFlyer Insights in Ads Reporting & Ads Manager

Within Ads Reporting, AppsFlyer data is supported at all ad entity levels including the Account level.AppsFlyer data can be added to the widget with any social metric. However, it cannot be added to the same widget as that containing channel-specific dimension breakdowns. For example, Facebook

marketing

Knowledge Base Article

 • 

Reporting & Analytics

SH
Ads Composer Section 4: Creatives

In the Creatives section, you can define the creatives that will go in the ad variant. Creatives created in the Creative Library and those used in past ads are available for selection. You can also create new creatives from scratch.1. Click on Add another creative to get started.​2. You can choose c

marketing

Knowledge Base Article

 • 

New Campaign Creation

SH
Creating Followers Network Report

Follow the steps shown below to create a Followers Network report – Click the New Tab icon. Under Sprinklr Insights, click Audience Insights within Learn. On the Audience Study window, click the Create Audience Study button in the top right corner.​On the Select Business Objective popup window, sele

Followers Network Report

Insights

Audience Insights

Create Followers Network Report

Knowledge Base Article

 • 

Followers Networks

SH
Tasks Third Pane - Collaborate

When you open a Task in the third pane, you can access in-depth information about the task and collaborate with other team members through messages on the task.To Navigate to Task Third PaneOpen the My Tasks Dashboard via the Production Dashboard. On the Production Dashboards window, hover over t

marketing

Task

Workflow Engine

Knowledge Base Article

 • 

Tasks

SH
Link in Bio Site Vanity & Custom URL

What are Vanity & Custom URLs?Vanity URL is a shortened and personalized URL that is easy to remember and pronounce. It is typically used to redirect traffic from one location to another. Essentially, a vanity URL takes a lengthy URL and transforms it into a more customized link.Custom URL repla

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

 • 

Edit a Sprinklr Link in Bio

RS
Enhanced Modern View for Distributed Asset Window

With the v.19.8 release, Sprinklr Distributed comes with a completely revamped UI that provides a fresh look to the platform. In this article, we are going to share with you the details of the changes you will view in the Asset(DAM) window within Distributed. To be able to use the enhanced Distribut

social

Social - SES

DST - SES

Knowledge Base Article

 • 

Miscellaneous (Distributed User)

SH
Create a Haptik Column

After the Haptik account is added, you will be able to pull in all your native Haptik Conversations. In the Engagement Dashboard, Sprinklr offers two Haptik column types that can be added to the dashboard. These columns differ by the message type displayed. Haptik Inbox column will include brand and

experience:space

article:howto

Haptik

feature:spe

+7

Knowledge Base Article

 • 

Haptik

SH
How to Apply Cost & Rate Ads Benchmarks via Ads Macros

To Apply Benchmarking via MacrosClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, select the desired Campaign(s) and click Macros from the bottom Edit panel. Click Build New Macro.On the Macro window for building a ne

marketing

Knowledge Base Article

 • 

Apply Cost & Rate Benchmarks

SH
Understand your Audience

Understanding your audience involves analyzing the characteristics of the people who engage with your brand's content on social media. This can help you gain insights into your target audience, including information such as age, gender, location, and interests. By understanding your social medi

social

Knowledge Base Article

 • 

Standard reporting dashboard for Facebook

SH
Audit Trail for Custom Fields

In this article, we will get the steps to view audit trails for custom fields. Use cases for Audit trails for Custom Fields.Custom Fields can be applied to multiple assets used in many different ways in the Sprinklr platform - from establishing the workflow status of a message to categorizing your a

experience:space

social

product:engagement

devices:desktop

+10

Knowledge Base Article

 • 

Custom Fields