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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid, if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published.Navigate to Tiered ApprovalsClick the New Tab icon

experience:space

Tiered Approval Permissions

Insights

release:N-A

+12

Knowledge Base Article

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Tiered Approval

RS
Standard Quality Management Reporting Widgets

​The standard Quality Management reporting dashboard displays a range of relevant Quality metrics and KPIs that allow Quality managers and supervisors to look at agent quality performance and extract post-call data in order to train the agents better.​PermissionsTo access the Standard Quality Manage

Service

Knowledge Base Article

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Reporting

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Outbound IVR with Agent Dialer

Outbound IVR dialers are the dialers in which Customer is dialed and directed to the IVR. Customers can navigate through the Menu and can check relevant information depending upon the options available and can connect with an Agent as wellConfiguration of Outbound IVR with Agent DialerOutbound IVR w

Service

Knowledge Base Article

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Dialers

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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Lock or Unlock Messages within Sprinklr

Lock/Unlock permission for outbound messages within Publishing enables users to Lock Messages to prevent any unnecessary changes. You can lock/unlock messages from within the Production Dashboards, Editorial Calendar, Engagement Dashboards, Message Third Pane, and Campaign or Sub-Campaign's Con

Editorial Calendar

Engagement Dashboards

marketing

campaigns

+5

Knowledge Base Article

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Lock/Unlock Messages

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How to Apply Cost & Rate Ads Benchmarks via Ads Composer

To Apply Benchmarking via Ads ComposerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Composer within Execute.On the Create an Ad Campaign window, select Add an account.In the Campaign Details section, provide the necessary details and check the box alongside Enabl

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Permission to Deactivation and Re-Add Notification in Reporting Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the reporting dashboard will view a notification bar at the top highlighting recently deactivated accounts. On clicking the notification, the user

Deactivation Notification in Reporting Dashboard

social

Reporting - SES

Re-Add Notification in Reporting Dashboard

+1

Knowledge Base Article

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Getting started with reporting dashboard

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

Service

Knowledge Base Article

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Getting Started

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Building Custom Dashboards Using CFM (Surveys) Data

This module allows you to build custom reporting dashboards tailored to your specific analysis needs. Unlike the fixed, non-customizable per-question analytics view, it offers greater flexibility by enabling you to choose relevant metrics, apply filters, and organize data to suit your goals. This em

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Calculating Net Promoter Score from survey results to analyze customer satisfaction

How calculating net promoter score is helpful for your brand to see how your customer service is perceived and where improvements might be made.The Net Promoter Score is calculated based on responses to a single question.Net Promoter Score or NPS = % Promoters - % DetractorsorNPS = (Number of Promot

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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Create Consent Forms for Distributed Users

Admins can create forms and permit the Distributed Users to share the forms among their users via preferred channels. It helps the Distributed Users target their audience better and engage one-on-one with them.Create Consent Forms for Distributed UsersClick the New Tab icon . Under Pl

social

Create Consent Forms for Distributed Users

Consent Forms

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

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Citrix Media Offloading Architecture

Citrix media offloading works by logically splitting the application into two layers. The first is the application layer, which includes all UI-related logic as well as signaling, such as call controls, agent actions, and session management. The second is the WebRTC layer, which is responsible

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Message Extracts

This extract provides granular visibility at the individual message level. Each record corresponds to a unique message identified by a Universal Message ID and captures key attributes such as message type, intent, and other message-level properties.PurposeTo analyze message-level interactions across

Knowledge Base Article

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Digital Data Extracts

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How to Optimize Ads Based on their Comment Sentiment via Rules

Monitor your campaign performances closely, mitigate risks by getting insights about any negative sentiments on your posts and optimize your campaigns for better performance.​Social networks are the most influential medium for finding inspiration for purchases. What other people say about a business

marketing

Ad Comment Moderation

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Optimization Rules Using Comment Sentiment

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DVT Part 3: How to Use Dynamic Video Templates to Create Videos in Bulk

Leverage dynamic video templates in Sprinklr's Asset Manager to create bulk videosOnce a video template is created in Sprinklr, you can use it for creating bulk video variations. Bulk video creative production is Sprinklr’s ability to take customized videos to a new level. Using a catalog or da

marketing

Knowledge Base Article

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Video Template Part 3: How to use video template to create a bulk videos

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Survey Summary Extract

This documentation outlines the extract capturing survey invitation activity associated with digital case interactions. The Survey Summary Extract provides event-level records reflecting each instance where a survey is sent in relation to a case, enabling accurate measurement of survey reach, respon

Knowledge Base Article

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Digital Data Extracts

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How to Build Dynamic Creatives for Facebook Ads

Creating the perfect and most effective combination of creatives for Facebook ads in an attempt to isolate the highest-performing combination can be time-consuming. Dynamic Creative is a great tool that allows you to serve your audience with the most high-performing creative combinations.D

marketing

Knowledge Base Article

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Dynamic Creatives for Facebook Ads

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How to Setup Ads Manager Pivot

Pivot Manager is a single touchpoint where you can leverage various actions to analyze and manage your data. In this article, we will review the actions that you can take from the Pivot Manager window to view and manage your data sets within the Pivot table​​ ​​​​Pivot manager propertiesNavigating t

marketing

Knowledge Base Article

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Functionalities

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Configure a rule to send surveys and capture customer feedback

After building surveys in the Survey Builder, you would want to establish the scenarios under which you send survey requests to customers. Automating this process ensures that agent preference does not affect the results you receive and that the feedback you get from customers is unbiased, leading t

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Guided Workflows in Care Console

How Guided Workflows guide agents through the interaction with customers — delivering step-by-step talking points and the next best actions to drive a better, more reliable customer experience.A Guided Workflow is a business process automation tool that collects inputs and performs actions as per th

Service

Knowledge Base Article

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Guided Workflows in Agent Desktop