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Session & Pricing Reporting for WhatsApp

Businesses using the WhatsApp Business Platform are charged per message delivered which encompasses all messages delivered within a session..​Note: WhatsApp Pricing UpdatesPer-message pricing will apply to all businesses starting July 1, 2025, at 12am, by WhatsApp Business Account timezone.WhatsApp

Service

Knowledge Base Article

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WhatsApp Analytics

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Manage Roles

In Sprinklr, Permissions define the actions that a user can perform. A Role is a collection of permissions that an administrator assigns to a user or user groups. In Sprinklr there are three types of Roles: Workspace Roles, Global Roles with Local Scope, and Global Roles with Global Scope.Workspace

experience:space

Insights

release:N-A

delete roles

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Knowledge Base Article

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Roles and Permissions

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Leadership Overview - All Channels

Leadership Overview – All Channels provides a consolidated, high‑level view of operational performance across all customer interaction channels, including Inbound Voice, Outbound Voice, Email, Social, Live Chat, and Agent Time Card. It enables leadership to monitor agent activity, workload distribut

Knowledge Base Article

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Detailed Dashboards

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React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

Service

Knowledge Base Article

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Older Versions

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Standard Voice reports - Inbound

The standard inbound voice reporting dashboard displays a range of relevant call center metrics and KPIs that allow customer service managers and teams to monitor and optimize performance and extract invaluable real-time data with ease.Call Centre FunnelCall Count: Number of calls.Calls taken by Age

Service

Knowledge Base Article

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Unlock Insights from Inbound Reports

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Sprinklr Service: 20.2.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Sprinklr Service - Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.In this article, you can find Care Permissions and their respective descriptions.To review the basics of adding users, see Add a User

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Unified Agent Desktop in CTI

Inbound FlowIncoming CallsWhen an inbound call is assigned, a call popup appears with relevant customer information, including their avatar, phone number, and name.The call popup can be minimized by clicking the minimize icon at the top right.Answering a CallTo answer a call, click the Accept button

marketing

Insights

social

Service

Knowledge Base Article

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Unified Agent Desktop

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

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Knowledge Base Article

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Manage assets

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Sprinklr Marketing : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern marketing and advertising

Modern Marketing

release_note

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v17.7.0 (July)

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Guided Workflow Screen Components - Appointment Slot

Overview The Appointment Slot node in a Guided Workflow offers users predefined time blocks for scheduling meetings, consultations, or services. This node dynamically fetches available slots based on configured calendars and displays them during the workflow, enabling seamless appointment booking. I

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Use Sprinklr Alert Manager to mitigate the brand crisis

With Alert Manager, you can not only create Smart Alerts and Volumetric Alerts but also manage them from one place.Sprinklr's Alert Manager is a one-stop solution for creating and managing all your alerts with ease. The simple user interface of Alert Manager will give you more flexibility in creatin

experience:space

Alert on Individual Entities

Listening Alerts

delete an alert

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Knowledge Base Article

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Introduction to Volumetric Alerts

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Sprinklr v15.5.0 – Sprinklr Social Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

Modern Engagement Capabilities and Enhancements

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release_note

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v15.5.0 (July)

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Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Channel Limitations (Distributed)

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Leveraging Response Quality Dashboard

Survey Analytics play a crucial role in generating actionable insights, and the Survey Response Quality Detection feature enhances this process by detecting and flagging low-quality responses. This ensures that all insights are based on the most trustworthy and accurate data. As soon as responses ar

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Managing Response Quality

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Building Custom Dashboards Using CFM (Surveys) Data

This module allows you to build custom reporting dashboards tailored to your specific analysis needs. Unlike the fixed, non-customizable per-question analytics view, it offers greater flexibility by enabling you to choose relevant metrics, apply filters, and organize data to suit your goals. This em

Sprinklr Insights

26.1

Insights

20.10

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Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

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v15.5.0 (July)

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Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases