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Community Reporting Glossary

Following metrics and dimensions could be used to plot reporting widgets across the Dashboards for Community. The Data source for these metrics and dimensions could be one from Inbound Anlaytics, Community, Social Analytics or Universal Profile.Community Metrics and Dimensions — DescriptionTermDescr

Service

Knowledge Base Article

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Reporting

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

Reach and Frequency

marketing

Facebook Ads

Knowledge Base Article

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Facebook Advanced Capabilities

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Setting Up a Triggered Email Survey Distribution

Email distribution enables users to send customizable survey invitation emails to customers in real time. These distributions can be triggered immediately, scheduled for a specific time, or initiated by external events. This article focuses on how to send emails through triggered Email Survey Distri

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Email Distribution

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Publish to Link in Bio in Distributed

Sprinklr Link in Bio in Distributed allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campai

Link in Bio in Distributed

social

Link in Bio

Social - SES

+2

Knowledge Base Article

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Engagement (Distributed User)

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Create a prompt

Create a Proactive Prompt folderClick the New Tab icon , Under the Sprinklr Service tab, select Proactive Prompts within Listen.On the Proactive Prompts window, click Create New in the top right corner.On the Create New Proactive Prompt&nbs

Service

Knowledge Base Article

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Configuration Steps

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Sprinklr Marketing: 26.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Me

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Integrate Branded URL Shortener with Sprinklr

Branded URL shorteners with a custom domain can be used to customize the links that you include in content, ensuring that links are always on-brand. If using a branded shortener with a custom domain, we recommend that you stay with a 3-letter domain name if possible. Short links help content from ap

experience:space

marketing

URL Shortener

Insights

+8

Knowledge Base Article

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URL Shorteners

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Create and Publish POST Assets for SMS Using Journey Facilitator

Sprinklr allows you to compose SMS (Nexmo and Twilio) assets on Asset Manager. You can use those SMS assets in Journey Facilitator to build customer journeys, using SMS (Nexmo and Twilio) as the channel. The SMS assets can be created as described in this article, and then can be added in Customer Jo

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+7

Knowledge Base Article

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SMS

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TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Create Azure App for Yammer

This article is a guide to creating an Azure app for Yammer.Steps to Create Azure App for YammerGo to https://portal.Azure.com/#home.Click More Services under Azure Services.Click App Registration under Others.Click New Registration.Once you click New Registration, enter the name of the app you want

social

Knowledge Base Article

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Yammer

RS
Supported Entity Types

A Data Connector can ingest any standard or a custom entity on the platform with the option with each entity supporting different connector types. The connector can also ingest System Entities, Cases being the only supported system entity now. This guide gives an overview on different entities and t

marketing

Insights

social

Service

Knowledge Base Article

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Supported Entity Types

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Support for Bulk Import of Live Chat Cases Using Multi Case Format

A Multi-Case file format is defined for Live Chat cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and a message file that corresponds to multiple cases. Here in the metadata file, there are more than one conversation id and multiple

marketing

Insights

social

Service

Knowledge Base Article

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Supported Format for File Based Connectors

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Publishing GIFs via GIPHY

You can add animated gifs via GIPHY in your messages through the Engagement Dashboard and Agent Console within Sprinklr. Creating appealing visual content is essential in social media, and the ability to publish Gifs allows you to publish compelling and exciting content dire

experience:space

Insights

GIPHY Video using Engagement Dashboards

GIFs in Engagement Dashboards

+10

Knowledge Base Article

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Getty

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Autofill Rules - Conditions and Actions

The following conditions are available to for users to select while creating a Autofill Rule for messages / posts.Autofill Rule Conditions — DescriptionsConditionsDescriptionThe Channel Properties of the MessageSet the condition based on the following Channel properties:AccountAccount Owner User IDA

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

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Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

Inbound Rule Conditions

Inbound Rules

social

Knowledge Base Article

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Benchmarking rules

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Sprinklr Social: Patch Changes (19.5.2)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Sprinklr 17.1.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 Modern Care Release Notes

17.1 New Capabilities

17.1 New Features

release_note

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v17.1.0 (January)