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Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

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PowerReviews

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Knowledge Base Article

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Telegram

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Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

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How to Edit Ad Entities in the Ads Manager

In Sprinklr Ads Manager, you can make changes to a number of properties of your ads. You can edit or replace creatives, insert Tracking Tag URLs or Tracking Pixels, change the scheduling for ads, add tags to categorize and filter ads, select benchmarks, apply rules, and set custom properties at the

marketing

Knowledge Base Article

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Ad Campaign Management

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Follow X Users

Sprinklr allows you to follow X profiles directly from the profile details pane. Using this feature, your team can follow X profiles from any of your linked X accounts.Steps to follow X usersClick the New Tab icon and select Engagement Dashboards under the Sprinklr Social.Select the desired X Engag

social

Knowledge Base Article

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Engage with your fans

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On-Demand Publishing Skill

OverviewThe On-Demand Publishing skill allows you to publish text, assets, or images directly to the user based on specific functions.Note: Alternatively, you can use the Dialogue Tree Invocation function to configure the same.Steps to Configure an On-Demand Publishing SkillWithin your conversation

Service

Knowledge Base Article

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Dynamic Workflow

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Support Policy

Support Policy for Sprinklr Mobile SDKsSDK version structure At Sprinklr, the mobile SDK version number is composed of MAJOR.MINOR.PATCH, increment each of those based on the following: MAJOR version — When major changes are made to the SDK, includes major refactoring, breaking changes, infra upgrad

Service

Knowledge Base Article

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Support Policy

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

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20.2.1 Patch (26th Feb '25 Onwards)

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Standard Production Dashboard

Depending on your platform permissions, there are certain standard dashboards that are available in the production dashboard by default. These dashboards contain default tabs based on the user's standard requirements.In order to access the standard dashboards, click on the Show Dashboards butto

standard dashboard

marketing

Production Dashboards Basics

Production Dashboard

Knowledge Base Article

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Overview

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Block Emails at User Level

You can block groups of email categories for a specific duration for specific user(s)/ user groups. Once the blackout period is defined, all users would see notification banners mentioning the time period for which their emails are blocked to avoid any confusion. This will help you avoid a massive n

Block Emails

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Email Blocking

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Knowledge Base Article

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Getting started

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Manage Multiple YouTube Accounts at a time

Sprinklr provides you the capability of managing multiple YouTube accounts at a time. You can bulk deactivate accounts and apply macros to execute multiple actions on accounts with a single click. This article will tell you about the steps to manage multiple youtube accounts in Sprinklr. StepsUnder

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Knowledge Base Article

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Managing Youtube Accounts

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Sprinklr and TikTok Ads Capabilities

Composing TikTok Ads within Sprinklr furnishes you with AI-powered, real-time optimizations across campaigns using standard channel metrics, custom brand calculations, and third-party analytics. Increase your return on ad spend, improve productivity, and protect your brand’s reputation with Sprinklr

marketing

Knowledge Base Article

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Publish TikTok Ads

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Upload an Asset in Sprinklr Mobile App

The Asset Manager in the Sprinklr Mobile App provides a centralized repository for all media assets, documents, templates, and more. From within the Asset Manager, you can easily add assets to your environment's Asset Manager, where those assets can be permissioned, categorized, and more. The a

DAM - SES

social

Social - SES

Upload an Asset in Sprinklr Mobile App

Knowledge Base Article

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Actions on Asset Manager

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Custom fields

While working with any entity like a message, customer profile, or case, there is always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mes

Custom Fields in Benchmarking

Service

Knowledge Base Article

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Advanced Concepts

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Line Welcome Message

LINE Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your LINE account and can be used to let customer

social

LINE

Channel

welcome message

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LINE

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Pivot Table Widget

A Pivot Table is a visualization widget that allows you to analyze and summarize large datasets by organizing and grouping data based on multiple dimensions and attribute levels. Users can interact with the Pivot Table widget to explore the data further, drill down into subcategories, and adjust the

Insights

Knowledge Base Article

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Types of Widgets

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What are Sub Cases?

Streamline customer support issues by associating multiple sub-cases with a case to enable parallel work by multiple teams.Agents can use macros or guided workflows to create sub-cases. The sub-cases created are linked to the cases enabling back-and-forth navigation between the case and sub-cases. C

Service

Knowledge Base Article

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Sub Cases

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Send Reset Password Email

Overview You can send an email with an auto-generated password to a user in order to reset the password. The user is prompted to change the temporary password after successfully logging in. You must have Client Admin permissions to send the password reset email.

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reset password

cloud:core

Insights

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Knowledge Base Article

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Platform Modules

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Visual Insights standard dashboard

Get familiar with the Visual Insights standard dashboard and the pre-built widgets.The Standard Visual Listening dashboard does a deep dive into mentions containing photos and the Visual Insights dimensions found within them. A standard Visual Insights dashboard has many pre-built widgets on which t

Insights

Visual Insights

Visual Insights Standard Dashboard

Knowledge Base Article

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How to Set Up VI Dashboard?

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Choose your skin tone for emojis

Emojis are a spin on common emoticons. In Sprinklr Publisher, emojis are both fun and helpful for getting work done – use them to enhance your messages or add emoji reactions to respond quickly to messages. To get the most out of emojis you can adjust your default skin tone.Steps to use emojis while

emoji skin tones

Publishing - SES

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skin tone for Emojis

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Advanced capabilities