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TikTok as a Listening Source

In Sprinklr, we enable listening through hashtags and mentions by retrieving comments that reference the brand's TikTok Business account through mentions and hashtags. This feature offers a real-time perspective on brand visibility, audience engagement, and trending content, enabling you to stay ahe

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Tiktok

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Rank Order

The Rank Order question enables respondents to rank a list of items according to their preferences or importance. It's an effective way to gain insights into how customers prioritize various features, products, or services.This question type provides businesses with clear, organized data on customer

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Default Date Filter on Different Reports

Date Filters are present at the widget level and help you sort the data according to the metric/dimension added in the date filter. It means that cases will populate according to that date filter.For example, if the case count is plotted with the date filter added in the widget as Case Creation Time

Service

Knowledge Base Article

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Custom Reporting and Filters

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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ

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Naming Convention for Outbound Messages

Automating the process of naming Outbound Messages by adding the Set Naming Convention action eliminates the manual effort of users in naming the Outbound Message. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude

marketing

Rule Engine

Knowledge Base Article

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Draft Rules

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How does the Adjust Ads Integration Work?

1. [Ads reporting] Bringing Adjust Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Adjust data on regular basis based on the identifier.Sprinklr Adjust Integration helps you :-Map Adjust data in an automated way to your Channel entities allowing you to com

marketing

Knowledge Base Article

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Setting Up Adjust

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How to Apply Cost & Rate Ads Benchmarks via Ads Manager

To Apply Benchmarking via Ads ManagerClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.On the Ads Manager window, click the View and Edit icon  alongside the desired Campaign.In the Edit window to the right, locate the Campaign Name and Details

marketing

Knowledge Base Article

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Apply Cost & Rate Benchmarks

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Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginTo use any of the supported channe

Channel

Service

Journey Facilitator

Knowledge Base Article

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Supported Channels for Journey Facilitator

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About the Rule Engine

The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you set. Rules can be used to

Rule Engine Basics

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Rule Engine

Knowledge Base Article

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Rule Engine

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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What are Intents?

OverviewSprinklr's Conversational AI understands user intentions to help them achieve their goals. This article explains how intents are detected and classified, their importance, and how Sprinklr leverages data analysis for accurate intent recognition.​Understanding IntentsConversational AI id

Service

Knowledge Base Article

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Set Up NLU Based Intents

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Meta Platform Policy for Replying to Direct Messages

The Meta Platform Policies are designed to help people and businesses connect effectively to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a question answered, making a pur

social

Knowledge Base Article

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Reply to Messages

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Automated Checklist Rule Conditions and Actions

Automated checklist rules help you apply quality and compliance logic at scale. You define conditions that identify relevant cases, interactions, messages, or voice calls. When those conditions are met, the system runs actions such as scoring, deductions, or status updates. This ensures consistent a

26.1

Sprinklr Service

20.7.1

Service

+1

Knowledge Base Article

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Checklist Rules

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How does the MOAT Ads Integration Work?

1. [Ads reporting] Bringing Moat Data in Sprinklr -​Its a cumbersome task to download and map the Channel Entities Data and Moat data on regular basis based on the identifier.Sprinklr Moat Integration helps you :-Map Moat data in an automated way to your Channel entities allowing you to compare web

marketing

Knowledge Base Article

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Setting Up MOAT

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How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

marketing

Knowledge Base Article

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Manage Custom Metrics

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Response Compliance Overview

Introduction Since brands are engaging on multiple channels every day, this engagement should be compliant with the community guidelines to avoid crises for your brands and manage risk. The AI-powered legal compliance check ensures that each brand response adheres to - Brand Guidelines, Non-Profanit

Service

Knowledge Base Article

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Response Compliance

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Google My Business v/s Google.com

GMB (account-based) v/s Google.com (URL-based listening)Following are some of the differences mentioned between Reviews Coverage through Google My Business (GMB accounts) and Google.com –TitleGoogle My Business (GMB)Google.comListening TypeAccount Based ListeningSource page-based ListeningAuthentica

Google.com

Insights

Google My Business

GMB

Knowledge Base Article

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Sources

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Compose X Ads

Leverage the Sprinklr Ads Composer to compose X ad campaigns and attract more traffic from your posts.Advertising on X using Sprinklr Marketing (Ads) makes it easy to maximize the effectiveness of your advertising program. It allows you to automate campaign optimization, reduce costs, and achieve ef

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Publish Twitter Ads

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Handover Protocol for Facebook Messages

Handover Protocol is a functionality that allows bots and agents to hand off control of the conversation on Facebook to each other. This keeps care agents out of conversations that the bot is able to handle on its own, and brings them into the conversation when human interaction is necessary.Faceboo

experience:space

cloud:care

product:social-care

article:howto

+6

Knowledge Base Article

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Getting Started

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)