Supported Channels for Journey Facilitator
Updated
Modern customers interact with brands across multiple touchpoints, such as emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation.
Before You Begin
To use any of the supported channels in your marketing automation strategy, you need to:
Have an account in the channel
Add that account to Sprinklr
Supported Channels for Marketing Automation
Channel | Description |
Email is the most widely used and among the top ROI-generating channel of communication. Use email marketing in combination with other modern marketing channels to improve your customer engagement strategy. | |
SMS (Nexmo) | SMS is one of the most efficient ways to communicate with customers even when they are offline. Engage customers in real time by sending personalized text messages. |
WhatsApp is the most widely used instant messaging app, and its popularity is growing rapidly as a modern marketing channel. Unlock its power to connect more meaningfully to your customers on their preferred messaging channel. | |
Viber | Viber is a new and efficient modern marketing channel to engage with customers. The number of characters it supports is almost six times greater than standard SMS text, with many more features to enhance the visual impact of the message - image, CTA, clickable sticker, and links. |
Twitter DM | Twitter DM is the best place to have conversations that support, educate, and delight people. It is a place for authentic interactions. Through automated conversational marketing on Twitter DM, you can have direct interactions with all your customers and prospects at scale. |
Facebook Messenger | Conversational marketing on Facebook Messenger has changed the way consumers and brands interact on the social platforms. Personalized messaging on Facebook Messenger helps you get more value from social by having one-on-one conversations with customers at scale. You can use it for recommending products, gaining audience insights, offering discounts, engaging through fun quizzes, etc. |
Video Call | With Journey Facilitator you can send recorded voice messages and receive and process responses to those voice messages. Using the IVR process you can create the voice message, and then you can add it in the journey as necessary. |
Apple Business Chat | While creating a customer journey on Journey Facilitator, you can use Apple Business Chat. In the journey you can add Date/Time Picker Template, List Picker Template, Apple Pay/Payment Request Template, iMessage Template, Authentication Message Template, etc. |