Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Create Twitter Audience Studies

As a brand owner, you may struggle to find out the habits, lifestyles, interests, and likes or dislikes of your target audience. What are the habits and lifestyle choices of my audience? Which channel of communication does my audience prefer? What are the demographics of my target audience? Audience

audience study

Insights

Audience Insights

Knowledge Base Article

 • 

Create Audience Studies to understand your audience better

SH
Create and use Research Queries

Learn how to create Research Queries and expand your Quick Search analysis.What is a Research Query?Research Queries are the primary entities that can be used in a Research Explorer dashboard. You can create a Research Query to save your quick search analysis and revisit it anytime using Research Qu

Research Queries

Insights

Research Query Dashboard

Knowledge Base Article

 • 

How to use Quick Search?

SH
YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged with

social

Knowledge Base Article

 • 

YouTube Video Insights

SH
Access validation reports and feedback in AI Studio

In this article, we will guide you through the process of validating insights for a model in Sprinklr's AI Studio. If you want to create a new training project for the Text Classifier model, please refer to the article AI Studio (Text Classifier) - Create New Model Training Project. The followi

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

 • 

Review validation and accuracy report

RS
Distributed Home Page Widgets Configuration

The Distributed site’s homepage widgets can now be easily configured directly from the Sprinklr Space platform. All configuration options are accessible through the Distributed Control Panel (DCP), providing you with full flexibility to customize and manage widgets to suit your needs. In this articl

26.1

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

 • 

Platform Setup (Distributed Admin)

RS
OneDrive Integration

OverviewSprinklr Project Management and Collaboration can now integrate with OneDrive to simplify asset management and collaboration. You can seamlessly upload media and other assets directly from your OneDrive account to your Projects and Tasks. To enable the OneDrive integration you'll have t

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

 • 

Marketplace

SH
Entity Word Cloud widget

The Entity Word Cloud visualization, similar to a word cloud, is a graphical representation of text data in which the size of each word indicates its frequency or importance within the text. The more frequently a word appears in the text, the larger it appears in the word cloud.To create an Entity W

Insights

Entity Word Cloud Widget

Knowledge Base Article

 • 

Types of Widgets

RS
Standard Widgets in Project Analytics

OverviewWhen you first open Analytics for any Project, you will see 7 preset Standard Widgets. These include: Task Overview, Task by Status, Task by Priority, Assignee Overview, Average Task Completion Time, Completion Burn-up and Average Task Completion Time by Assignee. These Standard Widgets give

marketing

Knowledge Base Article

 • 

Project Level Analytics

RS
Reddit Ads Reporting Metrics

Leverage this detailed list of all Reddit metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better.​Reddit metrics in Ads ReportingThe table below helps you to understand the Reddit Channel Metrics and descriptions along with thier corresponding Metric name in Spr

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Reporting and Analytics

RS
Detailed Auto Wrap

​ACW: Automate, Automate, and Automate1. Autowrap Overview: Autowrap, an essential feature within our system, streamlines completing after-call work (ACW) by automatically filling in necessary details within a specified timeframe. This feature proves invaluable when agents are unable to finalize AC

Service

Knowledge Base Article

 • 

Auto Wrap After call work

RS
Analytics(Advocacy)

The 'Analytics' feature in the left bar of the advocacy site enables advocates to track the performance of their shared posts across different channels and view overall account-level engagement. Advocates can find their activity stats like total shares/ share attempts, clicks their shared

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

End Users

SH
Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

+7

Knowledge Base Article

 • 

Queue rules

RS
Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

RS
Enable Naming Conventions through the Rule Engine

OverviewYou can use the Rule Engine to enable Naming Conventions for Campaigns, Sub-Campaigns, and Events. When a Rule is enabled, the appropriate Naming Convention is automatically used for entities where the right conditions are triggered. Set Up a Rule for Using Naming Conventions1. Click the New

marketing

Knowledge Base Article

 • 

Naming Conventions

SH
Data Collection: Validation Rules

You can use validation rules in Data Collection, the Sprinklr Service module used to import and manage lead files, to ensure that only accurate and complete lead records are added to Sprinklr. These rules help prevent invalid or incomplete data, such as incorrect phone numbers, malformed email addre

26.1

Importing Profiles

Sprinklr Service

Service

+2

Knowledge Base Article

 • 

Validation Rules

RS
Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

SH
Defining routing logic (Routing configurations) - Queue based Routing

Routing Configurations are a set of action groups which perform actions on cases pending in the work queue based on defined conditions. The routing checks all the pending cases in real time and instantly performs the defined actions on the case like increasing priority of pending cases, sending case

Service

Knowledge Base Article

 • 

Setting up Queues based routing

SH
Dual Axis Multiple Metrics widget

The Dual Axis Multiple Metrics widget, similar to the Dual Axis widget, is a type of graph that displays two or more (up to 4) sets of data on the same plot, with each set of data having its own Y-Axis. This allows you to compare two different types of data that have different units of measurement,

Insights

Dual Axis Multiple Metrics Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Location Analysis widget

A Location Analysis Widget is a graphical representation of data that can be used to visualize the Location distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Location Analysis widgetTo plot a Location Analysis widget, you can use any exi

Insights

Location Analysis Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Language Analysis widget

A Language Analysis Widget is a graphical representation of data that can be used to visualize the Language distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form. To create a Language Analysis widgetTo plot a Language Analysis widget, you can use any exi

Insights

Language Analysis Widget

Knowledge Base Article

 • 

Types of Widgets