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Setting Up Response Custom Fields

Survey Response fields can serve to hold external metadata for every response, which can be utilized during the analysis of the survey results.Business Use CaseCapturing Location-Specific Feedback with Response Custom Fields: Organizations with multiple locations can enhance their customer feedback

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Response

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

social

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest

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MS Teams Bot Account Addition

A Teams Bot account allows users to effectively converse in a one-on-one chat using text, media, and templates. Below are the steps to create a bot account and get it added in Sprinklr.Account Addition ProcessReach out to the internal IT support team at itsupport@sprinklr.com.The IT support team wil

Service

Knowledge Base Article

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MS Teams - Overview

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Service

Reporting

Knowledge Base Article

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Reporting on Pinterest

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

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Sprinklr AI+

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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Auto Boost Rule Conditions & Actions

Leverage auto boost rules in Rule Engine to automatically boost your organic posts and enhance their performance.​Sprinklr allows you to automate boosting an organic post for your social media channels using Auto Boost Rules in Rule Engine. By configuring rules for automatically boosting a post, you

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Case Summary Extract

This documentation outlines the extract capturing case-level lifecycle data within digital interactions. The Case Summary Extract provides one row per unique case, reflecting the most current state of the case at the time of extract generation.The extract updates automatically whenever a case is cre

Knowledge Base Article

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Digital Data Extracts

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Ads Manager FAQs

What is the difference between a Board and a Template in Ads Manager?A Board is a broader configuration option including column configuration (template) and filters whereas a Template is only a column configuration. A Template is primarily used to export data in the same format whereas a Board is us

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Create a Query-based Listening Topic

Query-Based Listening helps you to gather high-quality data (conversations) from social media platforms, which can be filtered and analyzed to uncover valuable insights about your brand or competitors. How it worksDefine your queries based on what you want to monitor.Gather data from various social

Insights

query

write query

Listening Topics

Knowledge Base Article

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Topic Creation & Setup

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Linkedin Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Linkedin. Linkedin Media GuidelinesEntitiesGuidelinesVideo GuidelinesFormatPNG, JP

social

Knowledge Base Article

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Engagement on Linkedin

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How to Create a Slack Bot

Steps to Create a Slack BotLog into your Slack workspace.Go to the Slack API Dashboard: https://api.slack.com/. In the Slack api window, click Your Apps in the top-right corner.In the Your Apps pane, click Create New App.In the Create an App pop up window, select the from scratch option. In the Name

social

Knowledge Base Article

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Slack

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Session & Pricing Reporting for WhatsApp

Businesses using the WhatsApp Business Platform are charged per message delivered which encompasses all messages delivered within a session..​Note: WhatsApp Pricing UpdatesPer-message pricing will apply to all businesses starting July 1, 2025, at 12am, by WhatsApp Business Account timezone.WhatsApp

Service

Knowledge Base Article

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WhatsApp Analytics

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Audit via Third Pane

To audit agents via the Case or Message third pane, first associate the desired checklist with cases and messages using the Rule Engine.You can define conditions in the rule or create a macro using the rule to apply it to the relevant cases and messages. Once the checklist is associated, navigate to

Service

Knowledge Base Article

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Getting Started with Quality Management

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Configuring Source Selection for Live Chat

Configuring a connector in Data Connectors refers to the process of setting up and configuring how data is exchanged between Sprinklr and external systems. A connector acts as an interface or bridge that facilitates the flow of data between Sprinklr and other platforms (For example CRMs, databases,

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Selection for Live Chat

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Universal Search: Profile Option

Universal Search supports searching by Profile. Audience Profile can be searched by Profile Name, Channel, Global Profile List, Workspace Profile List, and Tags. There is no minimum number of characters required for Universal Search of Audience Profiles. This capability is partic

experience:space

Insights

social

Service

+9

Knowledge Base Article

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Universal Search

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Best Practices for Stats Imports

SummaryThis article covers all best practices for Stats Import  Best PracticesUse the exported file from your 3rd party solution to create your template.There should be atleast one column of a unique identifier. Campaign IdAd Set IdAd Channel IdAd NameCreative Name (works only for Linkedin)Google An

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Dimensions in Media Monitoring & Analytics

Dimensions in Media Monitoring & Analytics (MM&A) help you to slice and dice the metrics depending on your use case. For example – Country and Sentiment are dimensions and you can use them to analyze Impact across countries or News mentions across sentiment.Below are the dimensions Sprinklr

Insights

Knowledge Base Article

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Data related

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Configuring a Rule for Contact Drivers

Set up a Case Update rule to Run Interaction Intent Model(s), allowing for the comprehensive analysis of a case's conversation by the specified contact driver model to predict contact drivers.This process initiates a backend request containing information about the contact driver model and the conve

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Running Contact Driver Models