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Manage Article Order, Pin and Disallow Indexing on Community

After publishing your articles, you have the option to manage their order, pin specific articles, and control indexing.To set the order of articles on the Community1. When Add Order to Community Message permission is given, you can define the order in which articles are shown on Community.2. In Widg

Knowledge Base

Service

Community

Knowledge Base Article

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Help Center for Customers

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Populate content for all Selected Account Types together in Advanced Publisher

When a content creator creates same/similar content for multiple channels together by selecting multiple account types in Full Page Publisher, they can leverage "All Channels" tab to populate content in all the selected account types. The content and media attached to "All channels&qu

marketing

Knowledge Base Article

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What is Advanced Content Publishing?

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Care Console iFrame

Sprinklr's Care Console is a comprehensive, omnichannel customer support platform designed to help businesses manage customer interactions across various channels, including social media, email, chat, and more. The Care Console iFrame is an embeddable interface that allows companies to integrate Spr

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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Create or Link Jira Ticket

You can create a new Jira ticket for a Sprinklr case or link an existing Jira ticket directly from the Care Console. This guide provides step-by-step instructions on how to manually send create a Jira ticket for a Sprinklr case.​Prerequisites Before you begin, ensure the following prerequisites are

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Configuration Steps for Queue Monitoring

The Queue Monitoring feature is available in Supervisor Console by default. Supervisors can create new dashboards and can customize queue cards by adding metrics. Actions on Queue CardsActionsDescriptionManage ColumnsThe supervisor has the control to show all or specific colums by clicking the Manag

26.1

Sprinklr Service

20.10

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Knowledge Base Article

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Queue Monitoring

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Whatsapp Business Account Migration Process

​Note: Before you begin adding a WhatsApp Business Account in Sprinklr, make sure you fulfill all the WhatsApp Business Account Addition Requirements. Customers can migrate their business phone numbers between WhatsApp Business Accounts (WABAs) and retain their display names, quality ratings, templa

Service

Knowledge Base Article

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WhatsApp Account Addition

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Setting up Response Metrics (Survey-Level Custom Metric)

You can now create response‑level derived metrics directly within the CFM survey, giving you the ability to compute new values based on existing survey question metrics without the need for exports or offline processing. These metrics are applied only to responses received after the metric is create

Insights

Knowledge Base Article

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Survey Settings

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Configure Voice Application

Use this guide to create and configure a Voice Application in your Sprinklr environment. A Voice Application enables automated call flows using IVRs, audio settings, caller IDs, and advanced telephony settings. PrerequisitesEnsure that you have the following prerequisites in place before setting up

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Voice Application

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

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social

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19.8.1 Patch (Oct 3-10, '24)

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View and Filter Active/Inactive Users in Distributed

This feature allows the distributed user to clearly distinguish if a user or delegate is Active or Inactive. The users can easily filter Active and Inactive Users as well as Delegates. Additionally, this feature allows users to change the status of users and delegates directly from the same interfac

social

Social - SES

DST - SES

Knowledge Base Article

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Governance (Distributed User)

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How to Create Ad Campaigns in Ads Manager

You can create campaigns for all social channels with a single click from Sprinklr Ads Manager. The Ads Manager provides you with quick access to the Ads Composer, where you can seamlessly build your ad campaign.​Note: Use of this feature requires that Sprinklr Marketing (Ads) be enab

marketing

Knowledge Base Article

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Ad Campaign Creation

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Entity Specific Settings for Email

Options unique to Email are displayed on the Entity Specific Settings screen when you select Case (System entity) in the Entity Selection screen, and Email from the Account Type dropdown in the Entity Specific Settings screen. This guide is a walkthrough on the different fields that you can view, an

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social

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Knowledge Base Article

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Entity Specific Settings for Email

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Configure Platform Cases for Agent Copilot

Training your Copilot on real platform cases allows it to understand customer interactions and respond with higher accuracy. Follow these steps to add platform cases: 1. Click the Configure button in the Platform Cases section. 2. Click Add Platform Cases. 3. On the Choose Platform Ca

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New Article

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Knowledge Base Article

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Data Management

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How to Create Product Level Video Ads

To create Advantage+ Catalog ads using video assets at the product level, advertisers can utilize Dynamic Video Templates. These templates need to be applied to specific product sets to enable this functionality. Here’s how you can create a product-led video Advantage+ Catalog ad using the Ads Compo

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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Skill-based assignment in voice campaigns

With the skill-based assignment, you can ensure the assignment of calls/cases to agents equipped with particular skill-set as in real life, thus, reducing the AHT by 5% to 10%.Skill-based assignment works in the following way:1. Assign skills to agents: Seamlessly assign skills to the agents or a us

campaign management

Sprinklr Service

Service

Agent Skills

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Knowledge Base Article

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Skill Based Assignment in Voice Campaigns

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Grouped Queues Monitoring

Queue groups are collections of queues that are grouped based on certain parameters. They are particularly useful for managing a large number of work queues efficiently. Instead of handling work queues individually, you can organize them into queue groups for streamlined management.Note: Queue group

Sprinklr Service

20.7.1

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Updated Article

Knowledge Base Article

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Grouped Queues Monitoring

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Change Password & Security Question for Own Account

To ensure regular privacy of your Sprinklr account, update your password and security question regularly. Sprinklr prompts you to change your password every few days. A security question helps you gain access to your account if it gets locked due to incorrect passwords. This article lists down the s

social

Knowledge Base Article

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Advanced Capabilities

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How to Share Audiences in the Audience Manager

Effortlessly share your audiences across multiple Ad accounts in Audience Manager.The visibility of your audience is based on the Ad Accounts selected during audience creation. If you want to share an audience across Ad Accounts, then use this capability. The audience sharing options in the Sprinklr

marketing

Knowledge Base Article

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Manage Audiences