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Sprinklr Specialised AI Service Features

Sprinklr’s Specialised AI Service Features empower businesses to deliver exceptional customer experiences by combining advanced generative AI with enterprise-grade governance and security. These features include AI-powered listening, sentiment analysis, and intent detection across millions of conver

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Service Specialized AI Use Cases

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Listening and other reporting dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Listening, Benchmarking, and other reporting dashboards to keep your team informed. You ca

Service

Scheduled Exports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Instagram Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Instagram. Instagram Media Guidelines​EntitiesImage GuidelinesVideo GuidelinesReel

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Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Getting started

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In App Notification

In-app notifications allow users to receive real-time updates when a message or reply is received from a support agent while the app is in the foreground. These notifications appear as banners at the top of the app, ensuring users do not miss important updates. ​You can use either of the following a

Service

Knowledge Base Article

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In App Notification

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Configuring Grounding in FAQ+

In this article, we will explore how you can configure grounding to ensure that the LLM’s responses are based on the knowledge content provided. Note: Grounding reduces, but does not complete eliminate the risk of hallucinations.Brands will lost the ability to do small talk with FAQ+The solution pre

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Metrics in Media Monitoring & Analytics

Metrics in Media Monitoring & Analytics (MM&A) are the measurements or KPIs that will measure and track PR performance. Below are the metrics and the explained purposes and methods used to calculate them, provided by Sprinklr.MetricDescriptionNotesDomain AuthorityDomain Authority is a search

Insights

Knowledge Base Article

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Data related

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Sprinklr Marketing: 20.4.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Create an Address Template for WhatsApp Business

Businesses based in Singapore, catering to Singapore customers, and those based in India, serving Indian customers, can leverage the address message templates on WhatsApp. The template contains a call-to-action (CTA) button that prompts the users to interact with the message, providing a convenient

Service

Knowledge Base Article

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Address Templates

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

social

Knowledge Base Article

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Report on YouTube activities

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Care Console Widgets in iFrame

Sprinklr is enhancing its iFrame functionality by integrating the Sprinklr Care Console’s widgets in the iFrame. This upgrade lets you customize the iFrame based on your business needs and embed it within your CRM. You can directly use Sprinklr Care Console widgets like Smart Assist, Agent Nudges, P

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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Multiple Captions for Advocacy Posts

The Multiple Caption feature will allow content curators to create multiple caption options for the same post. This will enable advocates to select their preferred content copy and share that on their social channels. Sharing of diverse content by advocates increases the reach and visibility of the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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How to Apply Smart Rules to Ads

As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?Do you want to promote a Paid Initiative based on trending topics or themes?​Sprink

marketing

Knowledge Base Article

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Configuring Smart Rules

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WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

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Setting up Wechat in Sprinklr

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Third pane for assets

Asset third pane contains detailed information of an asset including asset id, name, type and status. You can quickly update asset details from the third pane provided with right access to the asset. You can collaborate on assets with your team members using notes and tasks on the asset to streamlin

Asset Publishing

DAM - SES

publish an asset

social

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Knowledge Base Article

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Manage assets

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Highlight Non-Compliant Keywords

You may want non-compliant words to be highlighted while creating the posts, rather than check it once it is published/submitted for approval. Sprinklr provides the ability to highlight if the content includes any word from a predeveloped keyword list when they are typed out. This will increase effi

Publishing - SES

Smart Approval

Smart Approvals

social

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Knowledge Base Article

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Automation in publishing

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Highlight Non-Compliant Keywords

You may want non-compliant words to be highlighted while creating the posts, rather than check it once it is published/submitted for approval. Sprinklr provides the ability to highlight if the content includes any word from a predeveloped keyword list when they are typed out. This will increase effi

Publishing - SES

Smart Approval

Smart Approvals

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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How to Use the AI+ Rephrase Tone & Audience Prompts

IntroductionIn the ever-evolving landscape of advertising and content creation, precision and personalization have become paramount. Enter our innovative feature: "Custom Prompts for Enhanced Targeting and Tone of Communication" within the Ads Composer and Ads Creative Library. Designed to

marketing

Knowledge Base Article

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Sprinklr AI+

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Widget Summarizer- Listening

The Widget Summarizer is a one-click AI+ feature that generates key insights from a widget, providing summarized, actionable information alongside the data visualization. This eliminates the need for multiple drilldowns, allowing you to access high-level insights quickly. By pinning these summaries

Sprinklr Insights

Insights

New Article

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Knowledge Base Article

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Sprinklr AI+

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Journey Reporting on Audience Activity Data Source

After deploying an email marketing journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened and clicke

article:howto

Service

Email Marketing

Journey Facilitator

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Knowledge Base Article

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Standard Reporting