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Utility Nodes in Journey Facilitator

This article covers some basic utility actions in Journey Facilitator like tge Go to Node, Delay Node and more​Go To NodeYou can connect two nodes using this node. Select Go To Node and then choose the node to redirect the conversation to.​Note that:​Go to Node cannot be connected to its immediate n

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Journey Facilitator

Build Customer Journey

Knowledge Base Article

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Journey Builder

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Copilot for Unified Reporting Dashboards

OverviewSprinklr Copilot for Unified Reporting dashboards transforms how teams interpret performance by unifying insights across Social, Listening, and Paid data sources. Instead of analyzing each channel in isolation, Copilot for Unified Reporting Dashboards connects signals across modules to surfa

Knowledge Base Article

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Copilot for Unified Reporting Dashboards

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

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Knowledge Base Article

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Publishing Functionalities

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Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

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Publishing - SES

social

Sprinklr Social

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Knowledge Base Article

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Sprinklr AI+

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Create a Listening dashboard to listen, engage, and respond to conversations

Learn how to create a Custom Listening Dashboard to tune in to specific conversations — according to your particular needs and requirements.Listening Dashboards enable you to analyze topic queries via widgets within Standard and Custom dashboards. You can visualize data in the form of charts and gra

Create Listening Dashboard

Insights

Custom Listening Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

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Knowledge Base Article

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Entity Studio

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

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Dashboard

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LINE Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular metric by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for LINE. All Channel Trend Breakdown OptionsBreakdown DimensionDescriptionDateBreak down

Knowledge Base Article

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Reporting & Analytics

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Setting up a Zendesk Event Based Workflow

Zendesk offers an event-based workflow feature that empowers you to establish automated processes triggered by specific ticket events within the platform. Utilizing these event conditions, CFM surveys can be automatically dispatched to customers to gather post-support feedback, thereby ensuring prom

Knowledge Base Article

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Setting Workflow Trigger Events

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API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

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Sprinklr Service

New Article

Knowledge Base Article

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Integration Tools

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Create Compliance Policies

The Compliance Manager feature helps manage and automate the handling of voice and screen recordings. It allows administrators to set rules for the number of calls to record, the retention period for recordings, and the archiving process, ensuring compliance with company policies and legal guideline

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Knowledge Base Article

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Compliance Manager

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Welcome Message

When a customer starts a conversation you can choose to display a welcome message. This welcome message can be in the form of text or one of the many rich text asset templates supported by Sprinklr's Live Chat.Set a default welcome messageIn the LiveChat builder's "Conversation Screen

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Updated Article

26.4

Knowledge Base Article

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Welcome Messages

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Sprinklr Copilot features for Marketing

Sprinklr Copilot empowers marketing teams with AI-driven capabilities to create, optimize, and manage campaigns across multiple channels with speed and precision. It assists in generating on-brand content, crafting engaging social posts, and adapting messaging for different platforms, while ensuring

marketing

Insights

social

Service

Knowledge Base Article

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Sprinklr Marketing

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

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Knowledge Base Article

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Reporting

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Setting up Case Maker Rule

Before You BeginLearn how to configure an Inbound Rule that directs your message to a specific Case Maker rule.OverviewAfter receiving a message, the Case Maker evaluates whether to create a new case, link it to an existing case, close a case, or forward it to an agent, taking into account the syste

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Knowledge Base Article

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Bot Rule Setup

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Conditional Logic in Surveys

​You can build conditional logic to control the visibility of questions, skip pages or show banners in the survey.Note: Apply Logic is only available for Single Select, Multi Select, Dropdown, CSAT Rating, and NPS Rating question types. The logic can be applied between questions on different survey

Surveys

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Knowledge Base Article

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Survey Builder

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Conversational Survey