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About the Creative Details Pane

Creative Details PaneYou can manage your Ad Creatives from the Creative Details pane and take several actions. In this article, we will guide you through the various capabilities available within the Details pane of the Creative Library.To Navigate to the Creative Details PaneClick the New Tab 

marketing

Knowledge Base Article

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Creative Details Pane

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Widget Library in Media Monitoring & Analytics

A widget in Sprinklr is a customizable element that provides users with access to visualize and analyze the data. MM&A has an extensive Widget Library consisting of multiple pre-curated widgets designed to cater to various PR use cases. These widgets can be added to your dashboard with a single

Insights

Knowledge Base Article

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Dashboard setup

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Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

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Onboarding Module

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Apple Business Chat (ABC) - Templates

Before you start You can find the complete API documentation for the Asset Templates on this link.Navigating to Omni Channel Templates in the Asset Manager1. To navigate to create asset page in the Digital Asset Manager (DAM), follow Steps 1-2 in the Knowledge Base Article (Creating an Asset)2. Sele

Service

Knowledge Base Article

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Service Channels

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Using Smart Response Compliance in Agent Console and Care Console to ensure brand protection

How Sprinklr’s AI-powered response compliance ensures that each brand response adheres to appropriate business communication protocols and flags the non-compliant responses.Engaging on different social/email channels daily requires a tricky balance between maintaining an authentic voice and followin

Service

Knowledge Base Article

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Publishing Functionalities

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Adding Users to Multiple Client Environments: Best Practices

Overview To add a user to multiple client environments, you must create the user in each of the environments at the client level. Adding the user at the client level will allow you to give the user different roles and permissions for each environment that they have access to.

cloud:core

marketing

Insights

article:howto

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Knowledge Base Article

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Add Users to Multiple Client Environments: Best Practices

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Apply Strategy Groups to LinkedIn Ads

You can apply Strategy Groups at the Ad Set level for LinkedIn and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer, Rule Engine, and Bulk Import.In thi

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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VKontakte as a Benchmarking source

​​VKontakte, VK in short,​​ is one of the biggest social channels in Russia. By having the ability to add accounts from this popular social platform in Benchmarking, you will have a more comprehensive benchmarking experience.​Overview of VKontakte as a sourceSource: VK (VKontakte)Source of data: Soc

Insights

Knowledge Base Article

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VK

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Reporting on Facebook Catalog Ads

Facebook creates different posts for different Products picked from the Product Catalog. In Sprinklr, you can view actionable insights and comments for Products (from Catalog) with the ability to filter and pivot on all product dimensions (category, size, etc.) as well as analyze comments for a part

marketing

Knowledge Base Article

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Reporting & Analytics

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Reviews as a Listening source

By adding Reviews as a Listening Source, you can listen to and learn from Reviews data. ​Reviews are a massive collection of the voices of people where they make evaluations of a publication, product, service, or company or a critical take on current affairs in literature, politics, or culture. In a

Insights

Review as a Listening Source

Knowledge Base Article

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Web Sources

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Modify Survey

Editing a published survey can introduce risks, such as disrupting data flow or negatively affecting the user experience. To help you manage these risks, the Survey Builder includes built-in safeguards that ensure any changes to a live survey are intentional and carefully managed. These include moda

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Modifying Survey and Version History

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Use Cases of Video Calls

Virtual ConsultationAllow store visitors to have virtual consultation with remote agents by opening chat page on store devices (eg- consult with tele optometrist for eye exam)Video CommerceMake shopping more personalized and hassle free by letting customers get on a video call with in-store agents.

Service

Knowledge Base Article

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Video Call

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Telegram Channels and Groups

PersonaPublishing & Engagement AgentsCommunity ManagerSocial Media ManagerUse CaseMonitor / listen to what is being discussed in the Telegram Group, at minimum the Telegram Group.Analyze the message within the Telegram group, and derive sentiments (positive, natural, negative) out of the same. L

social

Telegram Channels and Groups

Knowledge Base Article

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Telegram

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Reference Guide for Sprinklr Service

Welcome to Sprinklr Service. This is your go-to guide with essential resources to get you started.Getting StartedAre you not sure where to start? Explore our detailed guides to find everything you need to start with Sprinklr Service.​Getting Started with Sprinklr Service​​Sprinklr Service Glossary​​

Service

Knowledge Base Article

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Reference Guide for Sprinklr Service

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Agent Performance Digital

The Agent Performance Digital Report provides comprehensive insights into an agent's performance across various digital channels such as chat, email, and messaging platforms. It tracks key metrics like response time, which measures how quickly agents respond to customer queries, and resolution time,

Service

Knowledge Base Article

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Detailed Dashboards

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How to Customise Grading Tiers in the Creative Management App?

Customizing grading tiers in your Creative Management App can enhance how you assess and manage your team’s performance. This guide will show you how to tailor these tiers to better fit your project's needs and team dynamics, ensuring more accurate evaluations.Note: If you haven't yet expl

marketing

Knowledge Base Article

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Brand Creation in Creative Management App

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Evaluation Auto Unassignment Report

The Evaluation Auto Unassignment Report tracks evaluations that are automatically unassigned from auditors after the due date. It helps identify cases where system-assigned evaluations were unassigned due to time constraints or other factors. When you create a new widget in a reporting dashboard usi

Service

Knowledge Base Article

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Detailed Report Glossary

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Global Fallback Settings

Before You BeginGlobal fallback will occur if a user reply node is configured and an invalid response is triggered by the user after all local fallbacks are exhausted.OverviewAs implied by its name, a global fallback can be triggered on any user reply node in case of an invalid user response. You ca

Service

Knowledge Base Article

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Fallback Settings