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Naming Conventions

The Naming Convention Monitoring and Alert System actively scans your ad entities to detect inconsistencies in naming structures. It helps you maintain standardized naming across campaigns and ensures accurate mapping of custom fields through Reverse Naming Conventions. By identifying gaps

marketing

Knowledge Base Article

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Ads Manager Copilot

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

Service

Knowledge Base Article

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Email Signature

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Sprinklr Insights: Patch Changes (19.5.2)

​Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr Insights​Sprinklr Marketing​​Sprinklr Service

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

+5

Knowledge Base Article

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Deploying Inbound Change Set

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Hiding Chat vs Making it Unavailable

Overview and DifferencesLive chat offers two different ways of controlling chat visibility. These are mentioned in the Livechat builder as "Hide Chat Trigger Conditionally" and "Enable conditional unavailability of chat application".​Under both these sections you can add conditio

Service

Knowledge Base Article

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Control Chat Visibility

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Journey Reporting on Inbound Data Source for WhatsApp Business

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (

Service

Knowledge Base Article

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Standard Reporting

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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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How to Apply Asset Custom Properties

1.How To Copy Custom Properties of Assets to Ad Creatives:-1.Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Creative Library within Plan.​2.In the top-right corner of the Creative Library window, click Add Creative.​3.Upload/Add the asset to be used in your creative. F

Knowledge Base Article

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Create & Manage

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Survey Questions

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Compose LinkedIn Ads in 7 Steps

Easily create effective LinkedIn campaigns within a defined time and budget and reach the ideal audience for your business by connecting with the largest network of professionals.Advertising through LinkedIn is a great way to reach a customer on the world's largest network of professionals. Through

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Task approval via email for external users

Manage and update task status via email without logging into Sprinklr.External Users who do not have an account with Sprinklr can take action on tasks via emails without logging in on the Sprinklr platform. Once assigned with tasks via workflow engine or manually, the external users will receive ema

marketing

Task Approvals

Task Approval via email for external users

Knowledge Base Article

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Calendar Actions

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Data Onboarding Using Marketo

Marketo is used for lead generation and managing email automation to target customers and potential prospects. Marketo stores demographic information of the prospects and customers — first name, last name, email address, contact number. It also stores their activity data like which emails they opene

experience:space

Data Onboarding Using Marketo

Importing Profiles

Insights

+7

Knowledge Base Article

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Integration Guides

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Sprinklr Service Generative AI Use Cases

Sprinklr Service provides Generative AI capabilities that help agents work more efficiently, respond to customers faster, and handle cases with greater accuracy. These capabilities support tasks such as understanding conversation context, drafting responses, summarizing interactions, identifying key

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Sprinklr Service Generative AI Use Cases

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Manual Dialer

Business use caseTo provide users the ability to manually call customers by dialing the numbers from various parts of the Sprinklr platform.Sprinklr solutionApart from the predictive and preview dialer, Sprinklr provides many dialer configurations, out of which there is a dialer called manual dialer

26.1

Sprinklr Service

Manual Dialer

Service

+2

Knowledge Base Article

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Dialers

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Compose Pinterest Ads

Advertising on Pinterest allows you to reach more than 200 million people through promoted Pins. Pinterest ad campaigns help you reach people while they actively decide what to do or buy next. With a number of objectives available in Ad Composer, you can create dynamic content that captures the atte

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Publish Pinterest Ads

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Action Plan

Action Plans help you capture insights generated across Sprinklr as structured, trackable items that can be assigned, shared, and monitored over time.Often, insights from dashboards, widgets, alerts, or survey responses are viewed briefly and then forgotten. Action Plans address this gap by transfor

Knowledge Base Article

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Action Plan

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About Pinterest Advertising

Pinterest helps people discover new ideas, plan, and shop. As a visual search and discovery platform, it enables users to find inspiration, curate ideas, and shop for products—all within a positive, engaging online space. With Pinterest ads, you can connect with your audience at every stage of the c

marketing

Knowledge Base Article

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Getting Started

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition